Service Delivery Manager

• Oct 2022 - Present

Ingeniero Soporte N2 O365

• Oct 2020 - Nov 2022

Servicios de Implementación y Soporte Microsoft Azure & Microsoft 365. Licenciamiento Microsoft. Asistencia personalizada para el desarrollo intelectual de nuestros clientes a través de workshops y acompañamiento en el desarrollo de nuevos productos.

Inventory Manager & IT Analyst

• Sep 2019 - Oct 2020

Recibo, registro y superviso los activos de IT de la empresa. Asigno activos de IT a los usuarios finales. Activación de casos de garantías con proveedores y realizo las tareas abajo detalladas como Técnico de Soporte On-Site o Remoto.

IT Support Team, IT Analyst

• Apr 2008 - Oct 2020

I provide first and second level computer support and support to the user in the different CBUs of the Danone group: Argentina, Chile, Uruguay and Colombia.On-Site technical support to VIP users, technical support at Kasforf plant in Nutricia and Villa del Sur plant in Aguas Danone.Coordinator, mail dispatcher, account management and access control.Generation, monitoring and resolution of incidents and requirements through ITRPInstallation, configuration and support of corporate tools of the group, to quote: IBM Lotus Notes (user and administrator), Microsoft Office 365 tools package (including Outlook), Citrix Receiver, BI Tools: Microstrategy, Essbase, Oracle Financial, SAP.Technical support for printers, both laser printers (HP and Lexmark) and label printers (Zebra). Support of IP Telephony (Avaya). Installation and support in mobile telephony (Android, Microsoft Phone, iOS).Support Networking and assembly, repair, update and maintenance of work equipment: Desktop, Notebooks, Tablets, HandHeld, TRF and cellular.

IT Security Analyst, Jr.

• Jan 2013 - Mar 2014

Control Access and management of user accounts through Active Directory. Assignment of responsibilities (Modules / Profiles) in Oracle Financial. Management of User accounts in Lotus Notes. Monitoring of Threats with Symantec Endpoint.

Producer, Offline Editor, 2.5k Edition Island Technician

• Apr 2006 - Apr 2010

• Producer, off-line editor, 2.5k edition islands technical and customer service • Company dedicated to rental of lighting equipment, sound and cameras for film and TV productions students. Post-production work. • Producer, off-line editor, 2.5k edition islands technical and customer service • Company dedicated to rental of lighting equipment, sound and cameras for film and TV productions students. Post-production work.

Hardware Technician

• Mar 2005 - Apr 2007

• Technician in PC assembly and repair, Mac and Mobile Devices computers. Administration of domestic networks, small SMEs and customer service. • Technician in PC assembly and repair, Mac and Mobile Devices computers. Administration of domestic networks, small SMEs and customer service.