Ramond Hamilton, MBA, MEd
Medical Technical Writer at Essential Data Corporation- Claim this Profile
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Bio
Brendan Stringer
I had the pleasure of helping onboard Ramond to the writing team at Geotab, his personability and desire to help the team making him an excellent fit, straight away. With his experience and depth of knowledge in design, technical writing, and systems and processes thinking, he immediately began to make a positive impact on our internal procedures. He brought a new level of detail and professionality to our documentation and workflows by clarifying and defining terms, mapping out detailed flowcharts, and filling gaps in processes with critical steps and information. Given that he was a new team member, it was impressive to see him familiarize himself with our systems so quickly. Ramond also brings a high level of quality, clarity, and precision to his writing. Using his experience as a designer and technical writer, he has a knack for making complex concepts or topics clear and easy to understand and read. I watched Ramond go above and beyond on numerous occasions, doing more than the client expected to deliver a stellar product. To give just one example, he was tasked with editing course material for one of Geotab's business units, but noticed a need for stronger learning objectives. Ramond wrote a series of objectives that helped drive the learning, while also educating the team on how to write strong objectives. The team loved the outcome! For me, most of all, Ramond became a friend and a respected colleague. I enjoyed chatting with him before work meetings started, and because we worked on opposite sides of the continent, I felt really lucky to meet him once in person at global headquarters. Ramond is humble, a great team player, and an excellent problem solver. He cares deeply about getting things right -- it really shows in his work.
Katie Nail
Ramond is an exceptional content writer and an absolute joy to work with. With his skills and flexibility, it took no time at all to strike up a great rhythm throughout the process from content delivery, development, review, and deployment to his audience. We rank Ramond's projects at the top of our quality list and look forward to partnering again in the future!
Brendan Stringer
I had the pleasure of helping onboard Ramond to the writing team at Geotab, his personability and desire to help the team making him an excellent fit, straight away. With his experience and depth of knowledge in design, technical writing, and systems and processes thinking, he immediately began to make a positive impact on our internal procedures. He brought a new level of detail and professionality to our documentation and workflows by clarifying and defining terms, mapping out detailed flowcharts, and filling gaps in processes with critical steps and information. Given that he was a new team member, it was impressive to see him familiarize himself with our systems so quickly. Ramond also brings a high level of quality, clarity, and precision to his writing. Using his experience as a designer and technical writer, he has a knack for making complex concepts or topics clear and easy to understand and read. I watched Ramond go above and beyond on numerous occasions, doing more than the client expected to deliver a stellar product. To give just one example, he was tasked with editing course material for one of Geotab's business units, but noticed a need for stronger learning objectives. Ramond wrote a series of objectives that helped drive the learning, while also educating the team on how to write strong objectives. The team loved the outcome! For me, most of all, Ramond became a friend and a respected colleague. I enjoyed chatting with him before work meetings started, and because we worked on opposite sides of the continent, I felt really lucky to meet him once in person at global headquarters. Ramond is humble, a great team player, and an excellent problem solver. He cares deeply about getting things right -- it really shows in his work.
Katie Nail
Ramond is an exceptional content writer and an absolute joy to work with. With his skills and flexibility, it took no time at all to strike up a great rhythm throughout the process from content delivery, development, review, and deployment to his audience. We rank Ramond's projects at the top of our quality list and look forward to partnering again in the future!
Brendan Stringer
I had the pleasure of helping onboard Ramond to the writing team at Geotab, his personability and desire to help the team making him an excellent fit, straight away. With his experience and depth of knowledge in design, technical writing, and systems and processes thinking, he immediately began to make a positive impact on our internal procedures. He brought a new level of detail and professionality to our documentation and workflows by clarifying and defining terms, mapping out detailed flowcharts, and filling gaps in processes with critical steps and information. Given that he was a new team member, it was impressive to see him familiarize himself with our systems so quickly. Ramond also brings a high level of quality, clarity, and precision to his writing. Using his experience as a designer and technical writer, he has a knack for making complex concepts or topics clear and easy to understand and read. I watched Ramond go above and beyond on numerous occasions, doing more than the client expected to deliver a stellar product. To give just one example, he was tasked with editing course material for one of Geotab's business units, but noticed a need for stronger learning objectives. Ramond wrote a series of objectives that helped drive the learning, while also educating the team on how to write strong objectives. The team loved the outcome! For me, most of all, Ramond became a friend and a respected colleague. I enjoyed chatting with him before work meetings started, and because we worked on opposite sides of the continent, I felt really lucky to meet him once in person at global headquarters. Ramond is humble, a great team player, and an excellent problem solver. He cares deeply about getting things right -- it really shows in his work.
Katie Nail
Ramond is an exceptional content writer and an absolute joy to work with. With his skills and flexibility, it took no time at all to strike up a great rhythm throughout the process from content delivery, development, review, and deployment to his audience. We rank Ramond's projects at the top of our quality list and look forward to partnering again in the future!
Brendan Stringer
I had the pleasure of helping onboard Ramond to the writing team at Geotab, his personability and desire to help the team making him an excellent fit, straight away. With his experience and depth of knowledge in design, technical writing, and systems and processes thinking, he immediately began to make a positive impact on our internal procedures. He brought a new level of detail and professionality to our documentation and workflows by clarifying and defining terms, mapping out detailed flowcharts, and filling gaps in processes with critical steps and information. Given that he was a new team member, it was impressive to see him familiarize himself with our systems so quickly. Ramond also brings a high level of quality, clarity, and precision to his writing. Using his experience as a designer and technical writer, he has a knack for making complex concepts or topics clear and easy to understand and read. I watched Ramond go above and beyond on numerous occasions, doing more than the client expected to deliver a stellar product. To give just one example, he was tasked with editing course material for one of Geotab's business units, but noticed a need for stronger learning objectives. Ramond wrote a series of objectives that helped drive the learning, while also educating the team on how to write strong objectives. The team loved the outcome! For me, most of all, Ramond became a friend and a respected colleague. I enjoyed chatting with him before work meetings started, and because we worked on opposite sides of the continent, I felt really lucky to meet him once in person at global headquarters. Ramond is humble, a great team player, and an excellent problem solver. He cares deeply about getting things right -- it really shows in his work.
Katie Nail
Ramond is an exceptional content writer and an absolute joy to work with. With his skills and flexibility, it took no time at all to strike up a great rhythm throughout the process from content delivery, development, review, and deployment to his audience. We rank Ramond's projects at the top of our quality list and look forward to partnering again in the future!
Credentials
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TWIC - Transportation Worker Identification Credential
Transportation Security Administration (TSA)Aug, 2020- Oct, 2024
Experience
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Essential Data Corporation
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United States
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Writing and Editing
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1 - 100 Employee
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Medical Technical Writer
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Sep 2023 - Present
Remote | Employee | Full Time | Temporary - Create, review, edit, and publish various medical device production documents for frontline workers. - Use the TWI methodology to create, review, edit, and publish training materials to train the device manufacturing team. - Collaborate with SMEs to ensure accuracy. - Coordinate the document review process. Remote | Employee | Full Time | Temporary - Create, review, edit, and publish various medical device production documents for frontline workers. - Use the TWI methodology to create, review, edit, and publish training materials to train the device manufacturing team. - Collaborate with SMEs to ensure accuracy. - Coordinate the document review process.
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GEOTAB
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Canada
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IT Services and IT Consulting
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700 & Above Employee
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Learning and Technical Writer
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Jul 2021 - Jan 2023
Remote | Employee | Full Time | Permanent - Collaborated with SMEs at all levels of the company to write policies, and other governing documents, administrative processes, and company standards. - Created and maintained a comprehensive list of Standard Operating Procedures (SOPs) in accordance with the company style guide. - Collaborated with and interviewed IT engineers to write customer-facing product descriptions, installation procedures, troubleshooting guides. - Created, edited, and reviewed learning content such as presentation decks, video scripts, storyboards, job aids, and knowledge assessments. - Translated complex technical information into an intuitive and straightforward format. - Pre-localized documents for optimal translation to various languages for global audiences. - Assisted in the development and maintenance of the Geotab Technical Publications Style guide, branding standards and templates for technical writing. Show less
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Bristol Myers Squibb
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Learning Management System Administrator
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May 2021 - Jun 2021
Remote | Contractor | Full Time | Temporary - Responsible for ongoing configuration, administration, maintenance, updating and documentation in the LMS application, ComplianceWire. - Partnered with stakeholders to establish policies, processes, and procedures related to maintenance, integration, and development of the LMS application and environment. - Collaborated with stakeholders to assess project requirements, created project plans, and applied team standards and corporate branding to the LMS environment. - Collaborated with subject matter experts, product owners and product managers to develop and modify instructional material. - Oversaw usage of the LMS for data inputs, reporting, user participation, and customization of course content. - Designed, documented, and trained staff on LMS workflows and processes. - Managed all corporate sponsored, in-classroom/virtual instructor-led classes, training program logistics, which included scheduling students and maintaining student roster. Show less
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Marathon Petroleum Corporation
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Oil and Gas
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700 & Above Employee
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Technical and Procedure Writer
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2006 - Oct 2020
Formerly Andeavor | Tesoro | Shell Petroleum Technical WriterResearched sources, collaborated with management, stakeholders and SMEs to design, format and write: - Department, site and enterprise-wide policies, standards and SOPs. - Business process descriptions. - User manuals. - QA/QC guides. - Style guides. - Engineering standards. - Technical procedures to operate, test, inspect, troubleshoot and repair equipment. Included machining, welding, millwrighting, pipefitting, crane driving, instrumentation/automation, electrical and analytical disciplines. - HSE policies and procedures, including confined spaces, lockout/tagout, job hazard analysis, emergency response, HazCom, trenching and shoring, work permitting, PSM processes, NFPA 70E policies, etc.Controlled Document Manager- Managed the initial approval and periodic review of all maintenance controlled documents via EDoc. Mined data from the CMS to improve quality and usability.- Monitored regulatory requirements and kept controlled documents in compliance with OSHA, DOT, DOE, EPA and other agencies.- Revised documents via the management of change process to keep current. - Linked and cataloged changes to specific PSM events (MOC, PHA and incident investigation recommendations) in the CMS. Tracked and reported for various external agencies, audits and legal actions.Content Writer- Translated changes into training content to familiarize employees on new and revised documents, equipment, processes, etc.- Interpreted complex engineering and technical concepts into storyboards for e-learning programs for a range of audience expertise.- Wrote manuals, infographics, point-of-use materials, pocket guides, checklists and other performance improvement solutions using a variety of tools such as Lucidcharts, Visio, Flipsnack, etc. Show less
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Training Specialist
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2006 - Oct 2020
- Collaborated with management, supervisors, union training committees, and regulatory agencies to articulate company performance objectives and translated into a cohesive, data-driven learning strategy.- Instructional Designer — Designed instruction from end to end to meet company goals. Investigated potential performance gaps through training needs assessments. Recommended non-training interventions when warranted. Wrote learning goals and objectives. Selected the optimal delivery modality. - LMS Administrator — Served as the LMS consultant for all customers for Active Learner, Absorb, and SuccessFactors. Monitored and managed LMS data QA/QC, measured against standards, prior to input. Queried the system to produce targeted reports for internal and external stakeholders.- Materials Author — Authored e-learning in Articulate 360. Designed and managed 4-level evaluations including reliable, valid tests and skill assessment rubrics. - Instructor — Onboarded new employees. Designed and executed program to train and indoctrinate new hires.- Coordinator — Oversaw all aspects of ILT classes to ensure success, including writing P.O.s, arranging for classroom space, classroom equipment and specialty equipment, administrative tasks, evaluations and tests.- Talent Recruiter — Recruited internal instructors and mentored their development. Selected and managed 3rd party instructors. Negotiated contracts with external vendors. Oversaw vendor performance. - Project Manager — Led training project teams. Used Basecamp, MS Project and other platforms to organize tasks, milestones and deadlines and collaborate with team members.- Budgeting — Managed the departmental training budget; prepared budget reports and metrics; calculated ROI and made learning recommendations based on return. Measured scrap training costs, redesigned instruction to minimize. Recommended learning budget to senior management based on five year demand forecast. Show less
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Incident Investigator
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2010 - 2018
- Served on two-person, union/salaried teams to determine the root-cause of near miss, injury, health, environmental and equipment damage incidents.- Trained in 5-Why, Triangle of Prevention and Wishbone methodologies.- Reviewed and interpreted applicable government regulations, company policies and SOPs, process data, engineering data sheets, etc.- Interviewed managers, witnesses, SMEs and other stakeholders to establish facts relevant to the incident to establish the master timeline.- Wrote summary and executive finding reports for internal and external use, including legal actions.- Recommended, classified and input corrective actions into data management system for tracking.- Presented final reports and mitigation recommendations to senior management. Show less
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Instrument/Analyzer Technician
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1992 - 2006
- Performed highly skilled work in the installation, maintenance and repair of digital (DCS), electronic, pneumatic, hydraulic, electrical, mechanical and other recording, telemetering and instrumentation devices and equipment. - Completed modifications, changes and data collection of analyzers and sample systems. - Performed routine monitoring of sample handling systems and gas cylinder replacements. - Managed calibration gases for analyzers.
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Control Board Operator
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1990 - 1992
- Controlled refining processes to meet production and economic goals. - Responded to process emergencies.
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Process Unit Operator
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1987 - 1990
Qualified on nine process units in two different Shell facilities in less than four years.
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Naval Absentee Escort
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1985 - 1987
Navy Absentee Control Unit- Investigated and located naval absentees.- Coordinated with local law enforcement to apprehend and transport absentees to their respective commands.- Conducted 109 successful armed and unarmed missions, domestic and international.
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Operations Specialist/Radar Operator
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1980 - 1985
USS Whipple FF-1062USS Pyro AE-24Basic Duties - Coordinated, oversaw and executed shipboard operations including radar navigation, anti-air warfare, anti-surface warfare, anti-submarine warfare, naval gunfire support, tracked all radar contacts, managed radio communications, surface maneuvers, etc. Specialized DutiesAnti-Submarine Air Controller (ASAC)- Controlled and directed SH2 LAMPS helos and P-3 fixed wing aircraft to assist in the prosecution of hostile subsurface contacts.- Identified, correlated and tracked surface radar contacts.- Coordinated air support with sonar team to detect, identify, track and prosecute hostile subsurface contacts.Air Intercept Controller (AIC)- Tactically controlled and directed F-14 fighter aircraft to the point of engagement with hostile air contacts, vectored for optimal outcome.- Detected, identified and tracked radar air contacts during engagement.Secret Intelligence Assistant (SIA)- Maintained Secret clearance. - Managed the command’s secret intel library. - Updated all secret intel publications.- Plotted intelligence, correlated to all real-time radar contacts.ASROC Roving Patrol- As part of the shipboard security detail, secured and maintained the staging area during nuclear weapons on-load/off-load.- Helped secure the ship's weapons magazine while in port.- Responded to security alerts. Show less
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Education
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2007 - 2010
Western Washington University
Master of Education - MEd, Adult and Continuing Education -
2002 - 2004
Western Washington University
Master of Business Administration - MBA, Business Administration and Management, General -
1999 - 2001
City University of Seattle
Bachelor of Science - BS, Computer Science -
1986 - 1988
Heald College-Concord
Associate of Arts and Sciences - AAS, Electrical/Electronics Maintenance and Repair Technology
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