Experience

Sciton

• United States
• Medical Equipment Manufacturing
• 200 - 300 Employee

• Customer Solutions Specialist

  • Sep 2022 - Present



Talis Biomedical Corporation

• United States
• Biotechnology Research
• 1 - 100 Employee

• Customer Service Representative

  • May 2021 - Mar 2022



Eurofins | EAG Laboratories

• United States
• Research
• 400 - 500 Employee

• Senior Customer Service Representative

  • Jun 2019 - May 2021



ProUnlimited@Apple

• Cupertino

• Lead Data Quality Manager

  • Sep 2016 - Jan 2019

  Autonomous Technology/Machine Learning Quality checks of large data sets/ Approve and process data Submit crash bug reports/provide feedback to software engineers Mentor/Team leader Worked on multiple prototype projects. Autonomous Technology/Machine Learning Quality checks of large data sets/ Approve and process data Submit crash bug reports/provide feedback to software engineers Mentor/Team leader Worked on multiple prototype projects.



Eargo

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Customer Support tier 2

  • 2016 - 2016

  Presale’s offered potential clients complete solutions. Documented calls in Salesforce. Created new sales leads. Customer Support Tier 2 Answered incoming calls, resolved customer issues, cross trained in multi departments to fully understand how to give the Patients the complete resolution. Support on device failure, charging issues etc, chat, responding to voicemails, emails and outbound follow up calls Processed RMA/Returns created CR reports when needed Presale’s offered potential clients complete solutions. Documented calls in Salesforce. Created new sales leads. Customer Support Tier 2 Answered incoming calls, resolved customer issues, cross trained in multi departments to fully understand how to give the Patients the complete resolution. Support on device failure, charging issues etc, chat, responding to voicemails, emails and outbound follow up calls Processed RMA/Returns created CR reports when needed



Google Shopping Express

• Palo Alto

• Hub Operator/Store Operator

  • 2013 - 2015

  Hub operator Picked groups of parcels and handing off to couriers Resolved parcel issues as they arise. Worked with all aspects in the system including missing parcels as well as solved all daily operation issues. Troubleshoot aspects of day-to-day operations of the hub and react quickly and appropriately Hub operator Picked groups of parcels and handing off to couriers Resolved parcel issues as they arise. Worked with all aspects in the system including missing parcels as well as solved all daily operation issues. Troubleshoot aspects of day-to-day operations of the hub and react quickly and appropriately



Campbell Metal Supply

• San Jose

• Front Desk Coordinator

  • 2013 - 2013

  Greeted customers with exceptional service. Answered phone calls and route appropriately. Kept front desk area clean and tidy. Helped incoming Customers with purchase orders Performed data entry , billing and filing Greeted customers with exceptional service. Answered phone calls and route appropriately. Kept front desk area clean and tidy. Helped incoming Customers with purchase orders Performed data entry , billing and filing



Best Buy

• Retail
• 700 & Above Employee

• Sales Operator

  • 2005 - 2012

  Handled high volume incoming calls regarding merchandise, returns, store protection plans etc. • Conferred with customers by telephone or in person to provide information about products or services. • Entered orders and cancel accounts and obtained details of complaints. • Checked to ensure appropriate changes were made to resolve customer’s problems. • Kept records of customer interactions or transactions by recording details of inquiries and complaints. • Proactively resolved customer’s service or billing complaints by performing activities such as exchanging or returned merchandise. • Assisted in new employee orientation and training new hires. Show less



Comcast Spotlight

• United States
• Advertising Services
• 700 & Above Employee

• Television Hostess for public access T.V.

  • Mar 2004 - Aug 2005

  Interviewed numerous people for different forms of events throughout the bay area Provided excessive research for all forms of upcoming events and dealt with numerous organizations who ran the events Handled all promotions Interviewed numerous people for different forms of events throughout the bay area Provided excessive research for all forms of upcoming events and dealt with numerous organizations who ran the events Handled all promotions



Josilines Carribean Cafe

• Sunnyvale CA

• Waitress

  • Nov 2004 - Jul 2005

  Received orders, served meals, set and cleared tables, Handled the cashiering and some accounting at fast-pasted lunch cafe. Received orders, served meals, set and cleared tables, Handled the cashiering and some accounting at fast-pasted lunch cafe.