Experience

Bullet Guard Corporation

• United States
• Security and Investigations
• 1 - 100 Employee

• Inside Sales Account Manager

  • Dec 2022 - Present

  Maintain and grow business in my market sectors (Finance and Government). Plan and achieve sales quotas across multiple products and services. Make multiple in and outbound calls daily to customers. Educate the customer on benefits of products and services offered. Respond promptly to customer inquiries. Generate accurate proposals, follow up on proposals in a timely manner, and close orders. Ensure accurate processing. Utilize CRM systems (Salesforce/Hubspot) for documentation and sales… Show more Maintain and grow business in my market sectors (Finance and Government). Plan and achieve sales quotas across multiple products and services. Make multiple in and outbound calls daily to customers. Educate the customer on benefits of products and services offered. Respond promptly to customer inquiries. Generate accurate proposals, follow up on proposals in a timely manner, and close orders. Ensure accurate processing. Utilize CRM systems (Salesforce/Hubspot) for documentation and sales tasks as well as Bluebeam Revu for plan review and edits.

• Inside Sales Account Manager

  • Dec 2022 - Present



Coach Mona

• Belgium
• Individual and Family Services

• Life Coach

  • Mar 2016 - Present

  Boise, Idaho Area

• Certified Life Coach

  • May 2016 - Dec 2022

  United States



United Site Services

• United States
• Construction
• 700 & Above Employee

• Territory Account Manager

  • Aug 2022 - Dec 2022

  Responsible for all sales activities within the greater Sacrament territory for projects related to existing and potential customers, and projects of/ in excess of $5 million. Developed sales strategies to maintain and grow existing accounts, as well as target potential accounts. Networked with businesses in the territory to build relationships. Worked to exceed revenue targets and KPI's. Produced quotes and orders. Documented sales activities and leveraged business intelligence through… Show more Responsible for all sales activities within the greater Sacrament territory for projects related to existing and potential customers, and projects of/ in excess of $5 million. Developed sales strategies to maintain and grow existing accounts, as well as target potential accounts. Networked with businesses in the territory to build relationships. Worked to exceed revenue targets and KPI's. Produced quotes and orders. Documented sales activities and leveraged business intelligence through Salesforce CRM.

• Territory Sales Representative

  • Oct 2021 - Aug 2022

• Inbound Sales Representative

  • Mar 2021 - Oct 2021

  United States

• Account Resolution Specialist

  • Jan 2020 - Mar 2021



Boise State University

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • May 2019 - Aug 2020

  Boise, Idaho Area



Ada County Small Claims Court

• United States
• Legal Services

• Mediation Internship

  • May 2019 - Jan 2020

  Boise, Idaho Area Mediated small claims and eviction cases at the Ada County Court, as well as small claims cases in Boise County. I Completed the required classes at Boise State related to a dispute resolution certificate



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Relationship Manager

  • Dec 2007 - Jun 2016

  Boise, Idaho Area Service/Trading: Held series 7 and 63 licenses. Primarily responsible for accurate order processing of mutual funds, stocks, options and fixed income securities. Email Response Team: Resolved customer issues and questions via email and chat. Handled complex retirement account questions and provided tax information. Financial Representative at the Fidelity Investor Center in Boise, Idaho: Obtained additional supervisory licenses 9 and 10. Promoted to Relationship Manager Earned… Show more Service/Trading: Held series 7 and 63 licenses. Primarily responsible for accurate order processing of mutual funds, stocks, options and fixed income securities. Email Response Team: Resolved customer issues and questions via email and chat. Handled complex retirement account questions and provided tax information. Financial Representative at the Fidelity Investor Center in Boise, Idaho: Obtained additional supervisory licenses 9 and 10. Promoted to Relationship Manager Earned insurance license and license 66. Worked face to face with clients, handled questions about their accounts, assisted with trades, and provided education around products and accounts. Hosted educational seminars and assisted with event planning. Strengthened existing customer relations and uncovered new clients and opportunities. Utilized Siebel CRM to document and create sales strategies and campaigns Show less



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• World Class Experience Coach

  • May 2006 - Dec 2007

  Greater Salt Lake City Area Handled all customer service calls, including complaints, technical troubleshooting, billing concerns, and general inquiries. Promoted to World Class Experience Coach within three months. 100% call quality scores based on listening skills and the ability to resolve all of the customers concerns in one call. Handled escalations, mentored and coached employees both in weekly group session and on an individual basis. Monitored calls and provided immediate feedback. Worked out agreement with… Show more Handled all customer service calls, including complaints, technical troubleshooting, billing concerns, and general inquiries. Promoted to World Class Experience Coach within three months. 100% call quality scores based on listening skills and the ability to resolve all of the customers concerns in one call. Handled escalations, mentored and coached employees both in weekly group session and on an individual basis. Monitored calls and provided immediate feedback. Worked out agreement with employees and implemented steps to improve future outcomes. Show less

• Service/Trading

  • Apr 2005 - May 2006

  Greater Salt Lake City Area Obtained securities licenses 63 and 7. Handled service calls and mutual fund trading calls. Assisted with financial transactions, including retirement distributions and contributions as well as buy, sell and exchange orders of mutual funds in both retirement and non-retirement accounts. Provided financial education and tax information around trading, retirement accounts, and other financial products and services offered.



InterContinental Hotels Group (IHG®)

• India
• Retail
• 1 - 100 Employee

• Guest Relations

  • May 2002 - Apr 2005

  Greater Salt Lake City Area Worked as liason between guests and hotels in resolving guest complaints. Used effective communication and listening skills to find mutually satisfying resolutions. Cross-trained in the Executive Offices/Personal litigation department. Handled complex cases, including discrimination, harassment, theft, potential litigation, and personal injury cases. Promoted to the Intercontinental Guest Relations. Assisted high end hotels and clientele.