Experience

Satispay

• Italy
• Financial Services
• 400 - 500 Employee

• Customer Care

  • Jul 2023 - Present



Trojan Technologies

• Canada
• Environmental Services
• 400 - 500 Employee

• Customer Service Specialist

  • Jan 2022 - Jun 2023

  - Responsible for Customer Service for our accounts in: • Italy • Balkans • Germany (1 Key Account) • I take care of processing orders and quotes, I follow up and solve logistic issues and deliver a good service to the Customer. • I manage the schedule of our Field Service Technician and plan visits at the customer's site • I support our Financial department in the invoicing activities • I work closely with Sales to win opportunities and reach our business goals. • Part of my responsibilities is also managing all the administrative documents requests that we receive from the different municipalities in the regions I handle. • For the European Customer Service I analyze data, create reports and assists the Team Leader in all the other data based tasks. • I am part of Engagement teams to improve processes and customer satisfaction across the organization Show less



Flex IT Distribution

• Netherlands
• Computer Hardware Manufacturing
• 100 - 200 Employee

• Customer Service

  • Jun 2021 - Dec 2021

  Responsible for Italy Customer Service:management of claims and return requests for Italian customersData analysis and management: Preparation and analysis of reports Customer Service and Product Quality data. Identification of the main issues and proposal of possible solution. Support to Customer Service Team Leader:Providing reports and related analysis. Support in processes improvement.

• Sales Support - Italy

  • Feb 2020 - Jun 2021

  Support and back office for Italy Sales TeamSupport for Regional Sales Manager on reports and analysis preparation.Customer Service for Italian CustomersCooperation and support for Customer Service Team Leader



Smurfit Kappa

• Ireland
• Packaging and Containers Manufacturing
• 700 & Above Employee

• CRM Coordinator

  • Jul 2019 - Jan 2020

  - CRM implementation - Training throughout Italy on the use of CRM - Procedures development - Data quality control - Responsible for customer assignment system - CRM implementation - Training throughout Italy on the use of CRM - Procedures development - Data quality control - Responsible for customer assignment system



Mapei

• Italy
• Chemical Manufacturing
• 700 & Above Employee

• Corporate Product Master Specialist

  • Nov 2018 - Jun 2019

  - Management of product data on a global level - Training on the new ERP system in Europe - Management of product data on a global level - Training on the new ERP system in Europe



Smurfit Kappa

• Ireland
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Customer Service

  • Sep 2017 - Nov 2018

  - Sales back office activity - Order entry and management - Delivery schedule management - Customer service - Preparation of quotes - Sales back office activity - Order entry and management - Delivery schedule management - Customer service - Preparation of quotes



KPMG

• Canada
• Accounting
• 700 & Above Employee

• Stagista II livello

  • Jan 2017 - Sep 2017

  Area Tax - Transfer Pricing Area Tax - Transfer Pricing



Creval

• Italy
• Banking
• 700 & Above Employee

• Front office

  • Jul 2016 - Dec 2016

  -Primo approccio con i clienti e prima risoluzione delle problematiche -Gestione operazioni di cassa e flussi da remote banking -Offerta e vendita prodotti finanziari semplici (conti correnti, carte di debito,carte di credito, prepagate) -Archiviazione pratiche -Primo approccio con i clienti e prima risoluzione delle problematiche -Gestione operazioni di cassa e flussi da remote banking -Offerta e vendita prodotti finanziari semplici (conti correnti, carte di debito,carte di credito, prepagate) -Archiviazione pratiche



Decathlon Italia

• Italy
• Retail
• 700 & Above Employee

• Addetta vendita

  • Nov 2015 - Jul 2016

  -Gestione cassa -Vendita di prodotti sportivi (ciclismo) -Gestione cassa -Vendita di prodotti sportivi (ciclismo)



Eataly

• United States
• Food and Beverage Services
• 700 & Above Employee

• Barista

  • Mar 2014 - Jan 2015



Bottega Verde

• Italy
• Cosmetics
• 300 - 400 Employee

• Addetta Vendita

  • May 2013 - Jan 2014