Experience

Animawings

• Romania
• Airlines and Aviation
• 1 - 100 Employee

• Senior Sales Manager

  • Feb 2020 - Present

  - Building strong strategic relationships and a healthy bottom-line with current customers and systematically exploring new ones; I am playing a prominent role in the business process to enhance business prospects with the best clients with long-term engagement by developing and implementing pricing strategies; - Exploring white spaces with the clients to retain the business and crack opportunities; Analyzing market dynamics, marketing share changes and product line performance; - Architecting and continuously improving the strategy to develop the business per company goals; - Assisting in the development of new sales protocols, incentives and marketing initiatives; - Taking the responsibility to mitigate the challenges, solve the problems and find new opportunities to enhance client relationships; - Monitoring markets dynamics and driving response plans to defend and expand the airline position; - Creating and managing sales goals with the commercial team, by identifying Target Markets and key Markets Trends; Quoting prices, managing and negotiating contract terms and relay any/ all information required by the clients for booking; - Coordinating customers' needs with internal operational personnel to ensure that the flights are accomplished in accordance to their needs and feasible/ legal operationally; - Running the group monthly revenue closing process with a strong focus on data accuracy and working closely with The Finance teams (Reporting, Controlling, Accounting); Show less



Blue Air

• Airlines and Aviation
• 400 - 500 Employee

• Sales Manager, Head of Groups Department

  • Oct 2016 - Dec 2019

  - Identifying opportunities within the assigned clients (B2B partners or attractions) or within new potential ones in order to increase constantly the set sales and revenue targets.- Being responsible for the entire sales funnel from start to end- negotiation with partners (B2B and B2C) in getting the best conditions, acquisition and on boarding, closing the deal, post deal communication and maintaining strong and long-lasting client relationships.- Proposing and executing specific sales and account strategies to maximize position of the department as a preferred supplier within the existing and potential performance-focused partners.- Serving each client by understanding their needs and assist them in order to ensure their satisfaction, before, during and after each collaboration.- Ensuring successful performance by increasing constantly the revenues and by providing a win-to-win investment for the company and for each partner.- Taking personal responsibility for understanding the commercial strategy of the company and manage opportunities to build excellent customer relationships, to develop business and to improve the quality and speed of pre- sale and post-sale service to assigned clients.- Sharing and following-up on commercial proposals, contacting the potential and existing clients via e-mail and/or phone and, if necessary, schedule meetings in order to identify sales leads and build and maintain a close relationship with partners and loyalty to the company.- Maintaining high-level of industry knowledge, strong business acumen and evaluate commercial practices in order to ensure the company's competitive position is well-established on each market.- Building, leading, couching and counseling a highly-skilled team, self-motivated in handling complex and multi partner collaborations, but also maintain a safe, secure and enjoyable work environment with results in employee safety and well being. Show less

• Sales Executive, Groups Division

  • Aug 2011 - Oct 2016

  - By taking a consultative approach toward building, maintaining and managing a diverse portfolio of clients, new or already existing ones, the main responsibility was to grow and maximize revenues.- Such position was also responsible for adding company partners as well as new points of sale to partnerships and conducting new business and prospecting efforts to grow the portfolio, - During this period, I was involved in different community engagement, representing local organizations and events or internal and external tourism exhibitions.- I collaborated with Sales Department team to formulate sales strategies and programs.Part of my routine, was coordinating the potential or existing partners, proving strong understanding of how to create and maintain profitable business relationships with them.- It was required to submit weekly and monthly sales reports and activity to the direct manager.Based on data and each market specific, I proved analytical skills and ability to provide and produce action plans, by demonstrating year by year, success with business development, - By being a sales executive, I improved my skills in written and verbal communications, negotiation, time management and my industry knowledge level was constantly updated.- I demonstrated leadership capabilities and ability to disseminate information professionally according to the company's values. Show less

• Sales Support and Customer Support Representative

  • Mar 2010 - Aug 2011

  - Proving effectively listening and quick identifying and owning customer issues, the primary responsability was to resolve clients inquiries and complaints fairly. - By understanding the customers needs and by responding to them promptly, me and the whole team provided product and service information in order to increase their satisfaction. - The team recommended and implemented programs to support clients needs, by identifying opportunities to maintain and increase income streams from customer relationships. - During occupying this position, I improved my personal capacity to actively search for solutions to problems, to make quality decisions and to interact with a diverse group of customers and colleagues. Show less

• Customer Service and Call Center Representative

  • Dec 2008 - Mar 2010

  - The main responsabilities were to answer incoming calls, book reservations, rebook existing reservations, provide general information on flights, on general conditions of carriage and on new services, perform bookings in case of cancellations. - This was the period I became team oriented, decisive, organized and proactive approach. I discovered the sales skills which helped me further in my professional trajectory.