Experience

Risk Innovations

• United States
• Insurance
• 1 - 100 Employee

• Worker's Compensation

  • Mar 2014 - Present



Travelers

• United States
• Insurance
• 700 & Above Employee

• Notice of Loss Coordinator

  • May 2009 - Aug 2013

  Notice of Loss Coordinator. Electronically assign regional Auto and Workers Compensation claims to appropriate claim professionals upon receipt and ensure that: 1) new notices are assigned promptly given the following criteria-policy coverage - compensability - causal relatedness - injury seriousness - catastrophe potential - offset potential; 2) ensure that claim assignment is performed timely and assigned to the proper claim professional based on claim characteristics; 3) make sure equitable distribution of workload throughout assigned territories is achieved.• Recognize all issues related to file complexity and severity and assign claim appropriately. • Maintain contact and communication with claim professionals throughout the day in order to alert and update them with critical new information• Maintain contact with insured and claim management, as appropriate, to ensure superior customer service to both internal and external customers is achieved• Having knowledge of Personal and Commercial lines coverage, ensure to engage triage, as necessary, based on file complexity and severity and escalate, as appropriate. • Recognize and communicate subrogation and SIU potential when appropriate • Immediately escalate claims with high level exposure to the supervisor• Review relevant operational management information and shift resources as necessary to achieve optimal productivity and customer service. Reassign cases where the complexity or severity merits such activity Show less

• Customer Service/Dispatcher

  • Jun 1994 - May 2009

  Responsible for the coordination and management of Travelers Insurance Appraisal Program for both the Personal Lines and Commercial Lines Divisions for Alabama and Georgia. Led training of new employees in the Property and Customer Service units on Travelers Appraisal Program.• Promptly reviewed and assigned all Personal and Commercial field support requests and task assignments to proper claim professional in territory; ensured that assignments were appropriate given severity and/or complexity of claim facts and workload capacity within the servicing office • Accurately and thoroughly documented information in Travelers claim system. • Consistently provided superior customer service to internal and external customers• Directed information all follow-up or additional information as received to appropriate department or staff. • Proactively leveraged information to identify opportunities to remap-realign territories and trends to be more effective and communicated proposals to local leadership.• Participated on Catastrophe duty, as required, for various offices along the east coast Show less



Equifax

• United States
• Financial Services
• 700 & Above Employee

• PRISM Coordinator

  • Nov 1990 - May 1994

  Created training schedules for company employees when new training was developed; provided all training materials for new and existing employees; made hotel and travel arrangements for Equifax employees as necessary. Created training schedules for company employees when new training was developed; provided all training materials for new and existing employees; made hotel and travel arrangements for Equifax employees as necessary.