Experience

Lucid Energy Group
• United States
• Oil and Gas
• 1 - 100 Employee
• System Administrator I

  • Sep 2017 - Present

Agave Energy Company
• United States
• Oil and Gas
• 1 - 100 Employee
• Desktop Support Technician II

  • Feb 2016 - Present

Halliburton Energy Services
• United States
• Oil and Gas
• 700 & Above Employee
• Electronic Technician

  • Apr 2013 - Feb 2016


Hest Technologies

• India
• IT Services and IT Consulting

• Computer Upgrade Technician

  • May 2011 - Apr 2013

  Used Bomgar remote control software to remote into Servers.Configured remote servers for software upgrades. Upgraded software on servers to latest version. Monitored client updates. Verified all clients and servers were up to date with latest software version.

• Support Technician

  • 2011 - 2012



Hanley Wood Exhibitions

• Desktop Support

  • Oct 2010 - Dec 2010

  Updated current desktop/laptop image. Refreshed all users (~100) desktops/laptops with imaged systems. Configured all users systems with current configuration. Inventoried all systems and monitors. Updated current desktop/laptop image. Refreshed all users (~100) desktops/laptops with imaged systems. Configured all users systems with current configuration. Inventoried all systems and monitors.



Capgemini

• India
• Information Services
• 1 - 100 Employee

• Help Desk Support Representative

  • Dec 2009 - Oct 2010

  Trouble shot network connectivity, network printing and user access issues. Created Windows 7 images to be deployed for management. Set up and Configured WDS for deployment of Windows Images. Reset user passwords through YaST. Trouble shot all software and hardware issues. Reset Cisco Voicemail Passwords from within Unity. Set up Cisco IP phones with Cisco Unified Communications Manager. Set up and managed a universal ghost image for 8 different computer models and distributed it to over 400 different computers. Generated reports of user information from within Active Directory for multiple clients. Set up Google Apps Services. Set up Citrix Presentation server. Troubleshoot Users having Citrix Connection issues. Packaged applications using Wise Installation Studio for deployment to specific clients. Show less



Lockheed Martin Aeronautics

• United States
• 1 - 100 Employee

• Computer Support Sr

  • Jun 2009 - Oct 2009

  Performed Desktop support to entire facility. Troubleshot all software used at facility. Set up network printers for clients. Worked tickets assigned with Remedy 7. Contacted clients using AVAYA phone systems. Assisted clients through Remote Assistance. Installed and configured software when requested. Reimaged computers using custom boot disk. Diagnosed hardware issues and sent assets to onsite hardware vendor. Assisted image lab in resolving Adobe Acrobat PDF issue on newly deployed 64-bit systems. Show less

• Help Desk Support Representative

  • May 2008 - Feb 2009

  Performed desktop support to over 600 employees in person, by telephone, or by remotely controlling their computer. Trouble shot network connectivity, network printing and user access issues. Reset user passwords through YaST. Trouble shot all software and hardware issues. Reset Cisco Voicemail Passwords from within Unity. Set up Cisco IP phones with Cisco Unified Communications Manager. Created custom WinPE disks for virus/spyware removal. Configure users/groups in a Jabber messenger server. Set up 3COM PXE/TFTP server with custom WinPE image for network ghosting. Set up and managed a universal ghost image for 8 different computer models and distributed it to over 400 different computers. Set up and managed SpiceWorks Network Inventory software. Set up and tested a DHCP/DNS Server using Windows Server 2003. Show less



HanleyWood Exhibitions

• Desktop Support Representative

  • Apr 2008 - May 2008

  Create/Restore Universal Symantec Ghost Images for all systems. Reply to end-user hardware and software requests. Setup/Teardown of multiple conference rooms. Create/Restore Universal Symantec Ghost Images for all systems. Reply to end-user hardware and software requests. Setup/Teardown of multiple conference rooms.



Teleplan

• United States
• 1 - 100 Employee

• Computer Technician

  • Jun 2007 - Feb 2008

  Diagnose computers from troubleshooting area. Replace defective/malfunctioning components. Run pre-windows tests to make sure systems are working properly. Prepare systems for loading process. Load systems with Windows XP or Vista and all applications associated with them. Run Windows-based tests to make sure systems are working properly. Repair cosmetic components on computer systems. Diagnose computers from troubleshooting area. Replace defective/malfunctioning components. Run pre-windows tests to make sure systems are working properly. Prepare systems for loading process. Load systems with Windows XP or Vista and all applications associated with them. Run Windows-based tests to make sure systems are working properly. Repair cosmetic components on computer systems.



S & B Technologies

• United States
• Technology, Information and Internet

• PC Technician

  • Nov 2005 - Mar 2006

  Fix and maintain approximately 100 computer stations (including servers and printers). Communicate with end-users to troubleshoot computer related issues. Repair all Windows 2000 Server issues. Keep all pneumatic tools at a working level. Fix and maintain approximately 100 computer stations (including servers and printers). Communicate with end-users to troubleshoot computer related issues. Repair all Windows 2000 Server issues. Keep all pneumatic tools at a working level.