Experience

Whoppah

• Netherlands
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Customer Service Specialist

  • Jun 2023 - Present

• Customer Service Specialist

  • Nov 2021 - Jun 2023

  My job as a customer service specialist at Whoppah is a very diverse one. Some of the task include but are not limited to:- Proficiency in using CRM software and other relevant technologies, this includes the full set-up of systems like Zendesk- High level of empathy and customer-focus- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Troubleshoot and resolve customer issues and complaints- Maintain accurate and updated customer records in CRM software- Monitor and respond to customer feedback on social media platforms- Collaborate with cross-functional teams to resolve complex customer issues- Continuously improve customer satisfaction by identifying and addressing trends and patterns in customer feedback- Meet or exceed performance and customer satisfaction targets set by the company- Ability to multitask and prioritize effectively in a fast-paced environment Show less



Cabbage Media

• Netherlands
• Media Production

• Eigenaar

  • Jan 2019 - Present

  Cabbage Media is a video production company for individuals and businesses. As someone with a great passion for video, I like to share my work with the world, and I do that through Cabbage Media. Some of my responsibilities are: - Oversee all aspects of video production, from pre-production to post-production - Develop and maintain relationships with clients, vendors, and partners - Secure new business opportunities and manage client relationships to drive revenue growth - Develop and execute on a strategic business plan, including budgeting and financial management - Ensure that all video production projects are completed on time, within budget, and to the highest quality standards - Stay up-to-date with the latest technology and industry trends to continuously improve the company's offerings and competitiveness Show less



KPN

• Netherlands
• Telecommunications
• 700 & Above Employee

• Team Leader Business Acquisition at KPN Zakelijk

  • Jan 2021 - Jul 2021

  - Led a team responsible for acquiring new business customers for KPN's business solutions. - Developed and executed effective acquisition strategies in collaboration with the sales and marketing teams. - Generated leads and built strong customer relationships to drive revenue growth. - Closed deals to meet or exceed sales targets and KPIs. - Managed and mentored team members, providing guidance, coaching, and feedback to help them achieve their individual and team goals. - Maintained up-to-date knowledge of industry trends, competitor offerings, and customer needs to inform acquisition strategies. - Utilized CRM tools and other sales software to manage leads, track performance, and report on results. Provided regular updates to senior leadership on team performance, sales metrics, and market trends. Show less



Hot Pepper

• Netherlands
• Online Media
• 1 - 100 Employee

• Stagiaire AV

  • Feb 2020 - May 2020

  I had the opportunity to intern at Hot Pepper as an AV Intern. During this internship, different aspects of the profession emerged such as; Planning, Camera, Editing and many other aspects within the AV profession. Include but not limited to: - Support pre-production, filming, and post-production processes for various video projects - Operate camera equipment and lighting during filming - Edit footage and create rough cuts, adding music, sound effects, and color correction as necessary - Collaborate with production team to ensure successful execution of video projects - Assist in organizing and archiving video assets - Continuously improve skills and knowledge in video editing and camera operations Show less



BitWizzard

• Eigenaar

  • Oct 2015 - Jan 2019

  Bitwizzard was een klein maar succesvol ICT bedrijf dat in de omgeving stichtse vecht te werk ging voor het oplossen van vele verschillende ICT problemen, dit kan zijn van kapotte hardware tot softwarematige virusen verweideren van computers. Bitwizzard is sinds 2019 over gezet naar Cabbage Media. Bitwizzard was een klein maar succesvol ICT bedrijf dat in de omgeving stichtse vecht te werk ging voor het oplossen van vele verschillende ICT problemen, dit kan zijn van kapotte hardware tot softwarematige virusen verweideren van computers. Bitwizzard is sinds 2019 over gezet naar Cabbage Media.



Kartfabrique

• Netherlands
• Travel Arrangements
• 1 - 100 Employee

• Kartbaan medewerker

  • Feb 2016 - Jul 2018

  At the KartFabrique, I had the opportunity to work as a B class employee on the track and in the other activities offered at the KartFabrique. As a B class employee, I had the responsibility of making sure the activities ran smoothly and that the A class employees were able to do the job properly and safely. Some of the activities include but are not limited to: - Operating and maintaining go-kart equipment, including fueling and cleaning karts. - Ensuring customer safety through proper operation and maintenance of equipment, and enforcing track rules and regulations. - Assist customers with their go-kart needs, including fitting helmets and providing instructions. - Keep the track and facilities clean and organized - Continually monitor and evaluate track conditions to ensure a safe and enjoyable experience for customers. - Provide excellent customer service and handle customer problems or complaints. Show less