Regional Operations Manager

• Jan 2020 - Present

Area Support Manager

• Feb 2016 - Jan 2020

+ Work alongside Area Manager to ensure that services meet or exceed all relevant regulations and standards.+ Provide advice and support to Managers and senior staff in a home to assist them to achieve the highest standards of care and quality+ Act as a temporary/relief Home Manager in the absence of the home manager, or if required work alongside a home manager or deputy manager to support their performance and development.+Ensure a consistent approach to policies and procedures in each home, advice the home manager if correct policies or procedures are not being followed.+ Undertake operational and Quality project work, e.g a management review, audits or investigations, teambuilding, mentoring/coaching and training + To monitor key performance indicators in all services and ensure that all homes and services meet their requirements and standards.+ Liaise and negotiate with the relevant regulatory and commissioning authorities+ Promote high standards of employee relations, adhering to employment legislations, health and safety law and policy, best practice and personnel policy and procedures.+ In addition to the recruitment of home managers, to participate in the selection of senior posts within the services, monitor the use of staffing resources and working practices to ensure that efficient and effective arrangements are maintained. Show less

Deputy General Manager

• Sep 2011 - Feb 2016

+ Support General Home Manager with the day to day running of the service, ensuring that service meets or exceeds all relevant regulations and standards.+ To ensure delivery of person centred care/support that promotes independence, choice and dignity to empower people.+ Ensuring all relevant legislation, organisational policies and procedures are adhered to+ To manage a large staff team both involved in the management and direct provision of the service+ Deal with range of human resources/staff management duties such as investigations, disciplinary and grievances.+ Communicate and liaise with stakeholders with regards to the provision of services including commissioners, service users, relatives and social worker team etc.+ Supporting with staff training, management and professional /personal development + Monitor all financial matters relating to the service in accordance with finance policies and procedures+ Deploy staff in a way which maximises cost efficiency whilst meeting the demands of the people we support+ Ensure that appropriate person centred support arrangements are in place for each individual supported and reviewed + Involved with recruitment, appointment and induction of staff Show less

Care Manager

• Feb 2010 - Sep 2011

Case Manager

• Aug 2009 - Feb 2010

Registered Nurse

• Jun 2008 - Aug 2009