Experience

HealthLink, a Clanwilliam brand
• Enterprise Architect & Delivery Lead

  • Nov 2022 - Present


Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Senior Manager, Enterprise Architecture

  • May 2021 - Oct 2022

  Accenture is a global professional services company with more 650,000 employees across 70 locations. Ram was a senior manager focusing on delivering world class enterprise architectures for Accenture clients in addition to creating and building high performance teams and culture within Accenture. • Established and implemented business and technology strategies and roadmaps for clients (current state assessments, business plans, operating models, capability mapping, target states, technology selections, roadmaps, investment planning, risks analysis, execution governance, program management assistance). • Hired, built, and managed high performance teams to meet both client and internal demands. • Enabled and empowered people to be their fullest whilst building a good culture in the teams. • Contributed and lead various initiatives for internal Accenture growth markets strategy including pipeline building, revenue and resource forecasting, pre-sales, big bets strategy, practices establishment and continued coaching and mentoring wherever needed. Show less



Southern Cross Health Society

• New Zealand
• Insurance
• 700 & Above Employee

• Strategy and Architecture

  • Jun 2017 - Mar 2021

  Southern Cross is NZ's largest private healthcare organisation with health, travel, life and pet insurance options, and a national network of private hospitals. Ram was a member of the strategy and architecture team and a trusted advisor to CxOs, senior leadership teams and other business and IT teams. He aimed at bridging the gap between business and IT by helping define and enable Business and IT strategies and roadmaps within the costs and risks boundaries. • Established and implemented Business and IT strategy and roadmap for sales business unit by working with Chief Sales Officer (CSO) and senior leadership teams; • Established and implemented Business and IT strategy and roadmap for marketing business unit by working with Chief Marketing Officer (CMO) and senior leadership teams; • Established and implemented Business and IT strategy and roadmap for health care partnership business unit by working with Chief of Healthcare Partnerships and senior leadership teams; • Reviewed membership services Business strategy that includes premium and policy services, contact center and automation strategy and establishing IT strategy and roadmap by working with Chief Operating Officer (COO) and senior leadership teams; • Assisted head of digital strategy in establishing and implementing digital platforms strategy; • Assisted other architects in establishing/reviewing other IT capabilities and strategies / roadmaps including cloud, data, infrastructure and integration; • Program architect of major programs including the biggest program in Southern Cross that focuses on simplifying E2E customer experience and business processes; • Selected and implemented key technologies including but not limited to BPM low-code development platform Appian, RPA UiPath, OCR Abbyy, CRM Microsoft Dynamics, API Management Tool Apigee and Omnichannel platform Bright Pattern; • Established principles and standards wherever needed. Show less



Solnet Solutions

• Spain
• Individual and Family Services

• Consulting Architect - > IT Transformation Consultant

  • Aug 2014 - Apr 2017

  Solnet designs, delivers, integrates and supports innovative digital and technology solutions that address clients’ strategic imperatives. Was promoted within Solnet from Consulting Architect in initial years to IT Transformation Consultant lately. • Engaged with clients to help define and implement their IT transformation strategies and roadmaps; • Provided architecture consulting services that deliver successful IT transformation outcomes; • Provided IT transformation thought leadership to our clients; • Performed pre-sales architect role within Solnet working with sales directors, branch managers and clients to provide RFP response winning sales bids as well as capability presentations for potential clients. Show less



Accident Compensation Corporation (ACC)

• Consulting Architect (from Solnet)

  • Dec 2015 - Aug 2016

  Accident Compensation Corporation (ACC) provides comprehensive, no-fault personal injury cover for all New Zealand citizens, residents and temporary visitors who have suffered personal injuries. • Established and operated ACC Integration Center Of Excellence ( COE ) and Integration Board by working with senior stakeholders, leadership, management, business, IT and functional teams; • Defined ACC integration strategy and roadmap including technology selections; • Defined and maintained ACC integration principles, standards, patterns, guidelines, tools and processes; • Ensured up-to-date modelling of as-is ACC integration architecture; • Provided change and operational governance in ACC Integration space. Show less



FlexiGroup Limited (FXL)

• Australia
• Financial Services
• 1 - 100 Employee

• Consulting Architect (from Solnet)

  • Aug 2014 - May 2015

  Flexi Cards Limited (Fisher & Paykel Finance before) has been focused on providing financial products and services to New Zealanders for over 40 years. • Worked with CIO, Head of technology, PMO, development manager and infrastructure services to understand the one to three-year business strategy and rolled out a corresponding E2E IT strategy; • Rolled out architecture principles, standards and tools for the enterprise; • Programme Architect for $12 Million transformation programme to introduce a new mastercard in New Zealand; • Solution and Integration Architect for a B2B integration project that integrated PBTech, DickSmith and other merchants with FPF for a finance product. Show less



Chorus NZ Limited

• New Zealand
• Telecommunications
• 700 & Above Employee

• IT Architect

  • Sep 2012 - Aug 2014

  Chorus is New Zealand’s largest provider of telecommunications infrastructure. It received a government subsidy of $929 million to build the new optic fibre Ultra-Fast Broadband network. • Part of the architecture team that rolled out one to three year IT strategy and roadmap as part of Chorus-Telecom separation strategy for Fulfil, Billing and Assure domains; • Evaluated products and provided final recommendations to CxOs and architecture board; • Rolled out Chorus architecture principles documents; • Programme Architect for $70 Million ultra-fast broadband programme that rolled out fibre to 870,000 homes in New Zealand; • Solution Architect for $14 Million SAP system rollout which was a key programme in the Telecom-Chorus separation strategy; • Established Sparx EA as the strategic architecture tool with training internal and external users; • Provided architectural governance and oversight of projects in other domains as well as service-to-market projects. Show less



Vodafone New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Technical Owner

  • Mar 2010 - Sep 2012

  Vodafone New Zealand is a telecommunications company operating in New Zealand. It is New Zealand's largest mobile phone operator based in Auckland. • Technical owner of Vodafone's billing, CRM, mediation, provisioning and number portability systems; • Technical member of the Vodafone Change Control Board; • Solution Architect role on multiple projects in these domains; • Provided architecture governance and thought leadership across projects. Vodafone New Zealand is a telecommunications company operating in New Zealand. It is New Zealand's largest mobile phone operator based in Auckland. • Technical owner of Vodafone's billing, CRM, mediation, provisioning and number portability systems; • Technical member of the Vodafone Change Control Board; • Solution Architect role on multiple projects in these domains; • Provided architecture governance and thought leadership across projects.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• • Nov 2007 - Mar 2010

  IBM is a globally integrated technology and consulting company that operates in more than 170 countries.• Led the migration programme that enabled IBM provide direct services to Vodafone by migrating applications and knowledge from different Vodafone vendors into IBM;• Built and managed teams across geos (India and New Zealand);• Programme architect for Vodafone’s number portability programme which enabled customers to port their mobile number from Vodafone to different providers and vice versa. Show less

• • Dec 2006 - Nov 2007

  • Provided architecture and technical direction for a programme that aimed at unifying billing and CRM systems for the 2006 AT&T-Cingular merger;• Collaborated with enterprise architects, account executives, peer architects, program and project managers to ensure strategic alignment along with risk mitigation activities;• Responsible for various other roll outs and decommissioning projects.

• • Aug 2004 - Dec 2006

  • Led a team of 15 on various development and enhancement projects for the client AT&T in the USA;• Provided technical guidance and assistance by working closely with client architects for architecture alignment.