Experience

Dubai Technology Entrepreneur Campus - Dtec

• United Arab Emirates
• Information Technology & Services
• 1 - 100 Employee

• System Engineer

  • Jan 2019 - Present

   Address user tickets regarding hardware, software and networking  Walk customers through installing applications and computer peripherals  Ask targeted questions to diagnose problems  Guide users with simple, step-by-step instructions  Conduct remote troubleshooting  Test alternative pathways until you resolve  Responding to client support requests.  Contacting clients to find out the nature of the problem  Traveling to the client’s location or connecting via remote link.  Troubleshooting hardware and software issues.  Installing and maintaining hardware and computer peripherals.  Troubleshooting networking and connection issues.  Advising on software or hardware upgrades  Configure antivirus software to fully protect IT environment.  Monitor the performance of the computer systems and address issues as they arise.  Provide technical support for software reconfigurations to aid in function customization.  Test software performance throughout the desktop network to ensure peak performance.  Install computer hardware and software on desktops to keep versions current.  Initiate and complete Microsoft Windows server operating system updates. Show less



chen seranproperties

• Singapore

• Desktop Support Engineer

  • Apr 2015 - Present

  •Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10,Mac.unix Os and Microsoft Office • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers • Provide user data and application recovery • Providing Remotely support. • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software • Use tools and methodologies to load, copy and customize operating system configurations for deployment • Responsible for tracking hardware and software inventory • Familiarize end users on basic software, hardware and peripheral device operation • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers • Works with vendor support contacts to resolve technical issues within the desktop environment •Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies •Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Show less



RKS WORKOUT SYSTEMS, LLC

• United States
• Wellness and Fitness Services

• Desktop Support Technician

  • Jan 2013 - Present

  Workstation ,LAN/WAN, All this Resource Configure & Troubleshooting . Hardware : Desktop ,Laptop,Tablets Repair .SERVER: Active Directory,controlling Client ,file sharing ,Backup domain,addition domain,Remote Desktop,Policy & Permission Software: Application Installation & Maintenance Troubleshoot. Desktop&Laptop Motherboard Replacement,hardware troubleshooting also .Communicate effectively, orally and in writing, and have good public relations skills Workstation ,LAN/WAN, All this Resource Configure & Troubleshooting . Hardware : Desktop ,Laptop,Tablets Repair .SERVER: Active Directory,controlling Client ,file sharing ,Backup domain,addition domain,Remote Desktop,Policy & Permission Software: Application Installation & Maintenance Troubleshoot. Desktop&Laptop Motherboard Replacement,hardware troubleshooting also .Communicate effectively, orally and in writing, and have good public relations skills