Experience

Connect Technologies

• Pakistan
• Mobile Gaming Apps
• 1 - 100 Employee

• Human Resources Manager

  • Aug 2021 - Present

  Since August 2021, I have been working at Connect Technologies, a mobile games development studio in Gujranwala, in a dual role as a Human Resource Manager and Digital Marketer. As the Human Resource Manager, my responsibilities include talent acquisition and recruitment, onboarding and employee engagement, HR policy compliance, employee development and training, and performance management. In my role as a Digital Marketer, I oversee social media management, content creation and copywriting, Firebase analytics and reporting. Working in both capacities, I have been able to contribute to the company's growth and success in terms of attracting top talent, fostering a positive work environment, and implementing effective marketing strategies to increase brand awareness and drive user engagement. Show less



British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Venue Staff Officer

  • Dec 2020 - Present

  As an Exam Venue Staff Officer at the British Council, my role encompasses exam administration and coordination, venue preparation, candidate support, compliance and security, and exam result processing. With strong organizational skills and attention to detail, I ensure the smooth and efficient running of exams. I provide excellent customer service to candidates, maintain a secure testing environment, and contribute to the British Council's mission of facilitating fair and reliable exams. As an Exam Venue Staff Officer at the British Council, my role encompasses exam administration and coordination, venue preparation, candidate support, compliance and security, and exam result processing. With strong organizational skills and attention to detail, I ensure the smooth and efficient running of exams. I provide excellent customer service to candidates, maintain a secure testing environment, and contribute to the British Council's mission of facilitating fair and reliable exams.



Abdullah Traders

• Gujranwala, Punjab, Pakistan

• Administrative Manager

  • Dec 2020 - Aug 2021

  During my time as a part-time Factory Administrative Manager at Abdullah Traders, I held a pivotal role in overseeing administrative operations within the factory setting. Although my position was part-time, I was committed to ensuring the smooth functioning of administrative processes to support the overall efficiency of the organization. During my time as a part-time Factory Administrative Manager at Abdullah Traders, I held a pivotal role in overseeing administrative operations within the factory setting. Although my position was part-time, I was committed to ensuring the smooth functioning of administrative processes to support the overall efficiency of the organization.



Sharian Electric Est.

• Jeddah, Makkah, Saudi Arabia

• Human Resources Administrator

  • Sep 2015 - Nov 2020

  During my 5-year tenure at Sharian Electric, a GCC Saudi establishment company, I held the positions of Human Resource Officer and Office Administrator. As the Human Resource Officer, I managed talent acquisition, employee records, and recruitment processes. I fostered employee relations, handled conflicts, and ensured compliance with labor laws and company policies. Additionally, as the Office Administrator, I oversaw daily operations, communication, and financial management. I coordinated office functions, facilitated internal and external communication, and managed budgets. My role also involved payroll administration, employee training, data security, and process improvement initiatives. Show less



Telenor

• Norway
• Telecommunications
• 700 & Above Employee

• Biometric Verification Manager

  • Dec 2014 - Apr 2015

  As the Mobile SIM Connection Biometric Verification Manager at Telenor, I had the exciting opportunity to lead a dynamic team and play a pivotal role in the implementation of biometric verification solutions for mobile SIM connections. Telenor is a renowned telecommunications company committed to innovation, seamless customer experience, and regulatory compliance. In my role, I was responsible for ensuring a smooth and secure process to verify old Sim connections through biometric and for customers acquiring new SIM cards through biometric verification. Show less



Nexlinx Networks Pvt Ltd.

• Pakistan
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2008 - Sep 2012

  As a dedicated Customer Service Representative at Nexlinx, a leading internet service provider company, I had the privilege of being the frontline ambassador for delivering exceptional customer experiences. Nexlinx is renowned for its commitment to providing high-speed internet solutions and top-notch customer support, and my role as a Customer Service Representative was instrumental in ensuring customer satisfaction and fostering lasting relationships. My experience not only reinforced my passion for delivering exceptional customer experiences but also equipped me with a diverse skill set that is invaluable in the realm of customer service and support. Show less