Experience

Shell Shared Services (Asia) B.V.

• Netherlands
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Robotics Process Automation Specialist

  • Aug 2020 - Present

  Blue Prism DeveloperRPA

• T-Crew Scrum Specialist

  • Nov 2019 - Aug 2020

• Customer Operations Specialist

  • Mar 2017 - Nov 2019

  Handled B2B transactions with Shell Americas Lubricants Sector including Marine and Aviation.Super User



Rune Games

• Singapore
• Software Development
• 1 - 100 Employee

• Director Of Operations

  • Oct 2021 - Present

  Manages Community and Operations of Rune Games

• Community Manager

  • May 2021 - Oct 2021



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Representative - Health Insurance Exchange

  • Oct 2014 - Sep 2016

  • Responds and resolves customer service inquires and issues by identifying the topic and type of assistance needed by the caller• Assists customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient• Owns problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member• Researches complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues• Provides consultative education and status on previously submitted pre-authorizations or pre-determination requests• Meets the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance.

• Subject Matter Expert Intern

  • Dec 2015 - May 2016

  • Conducts quality checks on all customer billings• Ensures that all customer subsidies are correct and all errors in billings are properly amended• Checks and organizes all payments made by customers made for their health insurance.• Verifies that the data reflected in the system and in the database are matching• Provides support to team members regarding all inquiries related to billing• Conducts checks on coding done by the team.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative – Accor Hotel Group

  • Oct 2012 - May 2014

  • Provides end user support to Global Accor customers through phone and e-mail.• Receives and arranges local and international hotels’ booking reservations • Answers all booking inquiries and information requests raised by Global customers.• Registers customers to hotels’ loyalty programs.• Coordinates with the local and international hotel’s management regarding guests’ special requests. • Provides end user support to Global Accor customers through phone and e-mail.• Receives and arranges local and international hotels’ booking reservations • Answers all booking inquiries and information requests raised by Global customers.• Registers customers to hotels’ loyalty programs.• Coordinates with the local and international hotel’s management regarding guests’ special requests.