Experience

Gulf Bank

• Kuwait
• Banking
• 700 & Above Employee

• • Apr 2022 - Present

  Led the ECS team covering areas related to IT infrastructure and operations ensuring the optimal functioning of data centers, communications, infrastructure platforms and services along with the daily IT bank operations

• • Dec 2020 - Mar 2022

  Responsible for delivering multiple technology solutions to meet business requirements, in line with the bank IT strategies and architectures. Provided consultancy, direction and clarity to both business and IT communities ensuring delivery ofdesigns, roadmaps, reference architecture and technology governance related to IT infrastructure.

• • Feb 2019 - Nov 2020

  Managed and directed the bank’s IT infrastructure operations in-line with the organization’s strategies. Oversaw the daily infrastructure activities with continuous improvements to ensure the optimal levels of operations.

• • May 2016 - Jan 2019

  Delivered technology solutions to meet business requirements in-line with the bank’s IT architecture and developed strategies. Provided consultancy, roadmaps, and reference architecture relating to information technologies.

• • Jan 2018 - Jul 2018

  Participated in the first 6-month training program established by the Central Bank of Kuwait to train Kuwaiti nationals in the field of Cyber Security. The program was delivered to cover some soft skills needed in the work area plus a variety of security modules including CompTIA Security+, SOC Analyst, Penetration Test Associate, Advanced Threat Methodology, Operational Digital Forensics, Information Assurance Architecture, ISO 27001 Lead Implementer, and ISO 27035 Lead Incident Manager training Show less



Kuwait Anti-Corruption Authority

• Kuwait

• Head of IT Support and Operations

  • Oct 2015 - May 2016

  Managed the organization’s full IT support and operations to ensure proper computer, voice and network operations for staff as well as have proper security measures for information technology. Managed the organization’s full IT support and operations to ensure proper computer, voice and network operations for staff as well as have proper security measures for information technology.



Fast Telecommunication Co.

• Kuwait
• Information Technology & Services
• 1 - 100 Employee

• • Jan 2013 - Sep 2015

  Within this role, I am accountable for the operational management of the IT department, ensuring the delivery of proper computer and network services for internal and external customers. I have developed, implemented, and improved the company’s IT solutions through hands on technical leadership of enterprise applications (CRM, Billing, and ERP), infrastructure, and internal support teams. Working closely with senior executives, I participate in the allocation and distribution of resources to support short and long term strategic objectives, as well as the creation and enforcement of department policies, standard operating procedures, budgets, and resource allocation. I develop and build relationships with vendors and outside partners to secure a reliable and cost effective supply chain, including leading the development of an online payment gateway to enable integration of automated online order processes with fulfillment systems. Show less

• • Oct 2012 - Dec 2012

  I led the development, planning and execution of improvements to network infrastructure to support new technologies and align with broader business objectives. Overseeing the identification of service gaps to recommend process improvements and technology priorities, I delivered streamlined operations and improved ROI. In addition, I managed the development and implementation of security plans for all IT solutions. I created technology roadmaps outlining upgrades and enhancements and supported the sales team with customer visits; advised customers on and supported new product launches. − Delivered improved customer response time by developing NOC tools that eliminated the need to call IT while troubleshooting and implemented an improved monitoring system that proactively alerted administrators to availability/performance issues− Designed and implemented a fully redundant DNS service that eliminated single points of failure within the network− Reduced costs and increased the reliability of delivery of SMS messages by routing messages based on MNO using HLR lookups Show less



IFA Consulting Services Co.

• Kuwait

• IT Consultant

  • Feb 2012 - Sep 2012

  Served as a strategic adviser to IFA and sister companies on best practices in selecting and implementing technology solutions. I worked closely with executives, managers, and staff to identify gaps and opportunities for improvement. I gathered requirements, identified available resources, evaluated capacity, and recommended IT solutions. Additionally, I reviewed and recommended updates to security practices and systems for the IT infrastructure and supported sales teams with customer visits; advised customers on and supported new product launches. Show less



Zajil Telecom

• Kuwait
• Telecommunications
• 100 - 200 Employee

• • Sep 2010 - Feb 2012

  Accountable for the new product development processes, I established pricing strategies, and coordinated with sales/marketing to ensure positive market reception. In addition, I provided the direction, communication, and vision throughout the entire development lifecycle. I was responsible for prioritizing the engineering development activities and promotional projects to maximize financial impact. I supported the sales force by participating in and providing subject matter expertise on joint sales calls to key accounts and initiated cloud service offerings that allowed customers to host their services without a dedicated infrastructure. Moreover, I evaluated and adjusted product mix through assessment of products, pricing, and market position. Show less

• • Jun 2007 - Sep 2010

  Within this role, I coordinated, scheduled, and prioritized efforts of Internet Systems team to plan service enhancements, enforce policies, and provide reliable services according to SLAs, as well as administering and maintaining servers and network equipment.− Conceptualized, researched, and implemented new Internet services− Created and enforced systems policies and procedures to protect the security, availability, and integrity of the services− Planned the procurement and purchase of hardware and software products for use in systems infrastructure− Instituted and enforced compliance with ISO27001 security standards for all servers Show less

• • Aug 2004 - Jun 2007

  Moving into a Senior SysAdmin role, I administered critical systems while building and leading a team of administrators to ensure maximum availability, performance, and security. I was also accountable for the planning and implementation of annual budgets and policies to support operations and best practices.− Configured servers, routers, switches, firewalls, and software; diagnosing, troubleshooting, and resolving technical issues− Tuned RADIUS authentication systems and Oracle servers to boost the performance and coordinated with hardware and software vendors to maintain and repair systems− Researched, tested, and approved production system configurations and planned upgrades Show less

• • Oct 2002 - Aug 2004

  I personally administered Internet and authentication related services to ensure reliable Internet connectivity. Designed, developed, and administered web based management applications for customers and administrators.− Configured, deployed, and administered 20+ UNIX servers; created system administration scripts to automate tasks and performed and verified the integrity of system backups; recovered system images and/or data as needed− Configured, secured, and optimized sendmail, DNS, Apache, proftpd, Radiator RADIUS, Oracle, and MySQL− Developed captive authentication system requiring a username and password for access to wireless networks Show less



Florida International University

• United States
• Higher Education
• 700 & Above Employee

• Unix Systems and Network Support

  • Mar 2001 - Aug 2002

  I administered and maintained UNIX based servers to provide Computer Science faculty, staff, and students with reliable and secure access to systems. I was also responsible for implementing user authentications, security, and network solutions. I administered and maintained UNIX based servers to provide Computer Science faculty, staff, and students with reliable and secure access to systems. I was also responsible for implementing user authentications, security, and network solutions.