Experience

The Captain's Club

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Operation and Quality Control Manager

  • Apr 2021 - Present

  Dubaï, Émirats arabes unis - Overseeing the day-to-day operations of marine vessels or facilities - Managing and coordinating vessel schedules, including maintenance, repairs, and crew rotations - Ensuring compliance with maritime regulations and safety standards - Managing and optimizing vessel performance, including fuel consumption and operational efficiency - Coordinating with suppliers and vendors for the procurement of marine equipment, spare parts, and supplies - Managing and supervising marine… Show more - Overseeing the day-to-day operations of marine vessels or facilities - Managing and coordinating vessel schedules, including maintenance, repairs, and crew rotations - Ensuring compliance with maritime regulations and safety standards - Managing and optimizing vessel performance, including fuel consumption and operational efficiency - Coordinating with suppliers and vendors for the procurement of marine equipment, spare parts, and supplies - Managing and supervising marine personnel, including hiring, training, and performance evaluations - Developing and implementing operational plans and strategies to maximize productivity and profitability - Collaborating with other departments, such as logistics and finance, to ensure smooth operations - Monitoring and analyzing key performance indicators (KPIs) to evaluate operational performance - Identifying and implementing process improvements to enhance operational efficiency and cost-effectiveness - Handling customer inquiries, complaints, and resolving operational issues in a timely manner. - Managing quality assurance programs for marine equipment and facilities - Conducting inspections and audits of marine equipment and facilities to identify areas for improvement - Developing and implementing corrective and preventive actions to address quality issues - Developing and managing budgets for quality control activities related to marine equipment and facilities - Analyzing data and metrics to measure the effectiveness of quality control processes for marine equipment and facilities - Developing and delivering training programs on quality control processes and procedures for marine equipment and facilities - Ensuring that marine equipment and facilities meet or exceed customer expectations for quality. Show less



Elite Captains

• Marketing manager

  • May 2020 - Feb 2021

  Dubaï, Émirats arabes unis - Developing and implementing marketing strategies and campaigns to promote the boat club - Conducting market research to identify customer needs and preferences in the marine industry - Creating marketing materials, such as brochures, presentations, and videos, to showcase marine products or services - Developing and managing digital marketing campaigns, including social media, email, and website content - Managing events and exhibitions to promote marine products or services -… Show more - Developing and implementing marketing strategies and campaigns to promote the boat club - Conducting market research to identify customer needs and preferences in the marine industry - Creating marketing materials, such as brochures, presentations, and videos, to showcase marine products or services - Developing and managing digital marketing campaigns, including social media, email, and website content - Managing events and exhibitions to promote marine products or services - Managing relationships with key stakeholders in the marine industry, such as suppliers, distributors, and customers - Building and maintaining relationships with boat dealers, distributors, and customers - Conducting market research to identify customer needs and preferences in the boating industry - Attending industry events, boat shows, and exhibitions to showcase products and generate leads. Show less



Montblanc

• Germany
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Senior Sales Associate

  • May 2018 - Mar 2020

  Emirates towers - Greeting and assisting customers in a professional and friendly manner - Providing product knowledge and information about Montblanc products - Assisting customers in selecting the right Montblanc products based on their needs and preferences - Demonstrating Montblanc products and explaining their features and benefits - Processing sales transactions accurately and efficiently - Building and maintaining relationships with customers to ensure customer satisfaction and… Show more - Greeting and assisting customers in a professional and friendly manner - Providing product knowledge and information about Montblanc products - Assisting customers in selecting the right Montblanc products based on their needs and preferences - Demonstrating Montblanc products and explaining their features and benefits - Processing sales transactions accurately and efficiently - Building and maintaining relationships with customers to ensure customer satisfaction and loyalty - Handling customer inquiries, concerns, and complaints promptly and effectively - Maintaining the visual presentation and cleanliness of the store and Montblanc product displays - Participating in training programs to enhance product knowledge and selling skills - Collaborating with team members to achieve sales targets and objectives - Staying up-to-date with industry trends and competitor products. Show less



Dhamani Jewels

• United Arab Emirates
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Senior Sales Executive

  • Mar 2014 - Apr 2018

  Abu Dhabi, United Arab Emirates - Handling the daily operations and management of the store. - Meeting high level profile customer to close important deals. - Setting up exhibitions in GCC countries. - Ensure customer service is of the highest standards at all times. - Planning events and promotions for the Store. - Implementing and controlling Store procedures. - Managing and motivating Staff to increase sales and ensure Store efficiency. - Devising unique strategies and techniques to achieve the… Show more - Handling the daily operations and management of the store. - Meeting high level profile customer to close important deals. - Setting up exhibitions in GCC countries. - Ensure customer service is of the highest standards at all times. - Planning events and promotions for the Store. - Implementing and controlling Store procedures. - Managing and motivating Staff to increase sales and ensure Store efficiency. - Devising unique strategies and techniques to achieve the sales targets. Show less



Sedar Global

• United Arab Emirates
• Retail
• 200 - 300 Employee

• Commercial Sales Representative

  • Apr 2013 - Feb 2014

  Dubai, United Arab Emirates • Provides excellent customer service. • Accurately performs registration process for new and existing clients • Schedules appointments according to established procedures • Make reminder calls to clients • Perform timely performance evaluations, as well as appropriate disciplinary actions. Evaluate all Customer Service Staff on communication skills and technical knowledge. • Ensure that all Customer Service Representatives have up-to-date benefit information. • Develop… Show more • Provides excellent customer service. • Accurately performs registration process for new and existing clients • Schedules appointments according to established procedures • Make reminder calls to clients • Perform timely performance evaluations, as well as appropriate disciplinary actions. Evaluate all Customer Service Staff on communication skills and technical knowledge. • Ensure that all Customer Service Representatives have up-to-date benefit information. • Develop and train senior staff to provide a high level of support. • Create method to provide feedback and Quality Assurance on identified errors. • Assist with Client Services as needed. Show less



slouma jewels

• Sales and Marketing Manager

  • Mar 2012 - Mar 2013



UNHCR, the UN Refugee Agency

• Switzerland
• International Affairs
• 700 & Above Employee

• Protection assisstant

  • Jun 2011 - Feb 2012

  Zarziz



Slouma jewelry

• Sales Executive

  • Sep 2010 - May 2011

  Tunisie