Experience

Hospitality

• Business Consulting and Services
• 700 & Above Employee

• Freelance hospitality Manager

  • Feb 2016 - Present



Jumeirah Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Reservations Manager

  • Feb 2013 - Dec 2015

  Jumeirah at Etihad Towers Jumeirah at Etihad Towers



Rotana Hotel Management Corporation PJSC

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Reservation Manager

  • Nov 2010 - Feb 2013

  Responsible for the supervision of all activities pertaining to Reservations Department in order to achieve the highest possible occupancy levels for the purpose of maximizing room revenues and profit. -Coordinating office activities to ensure work updates are consistently maintained and all correspondence promptly handled on the same day received. -Ensure that all reservations are thoroughly reviewed prior to guests’ arrival. -Train the reservation staff in all aspects of reservations operations. -Establish tracking mechanisms that capture room night production by market segments and geographical origin to allow Sales to effectively evaluate and “Manage” business sources. -Establish and maintain good relations with corporate accounts, travel Agencies,airlines and other booking sources. -Encourage the reservations staff to take every opportunity to “upsell” by quoting “top-down” with emphasis on value-added benefits. -Manipulating rate categories during tight periods to maximize high yield business -Positively contributes to all the sales activities within the hotel and maximizes sales opportunities. -In Charge of updating all EDS “Electronic Distribution Systems” Show less



Rotana Hotel Management Corporation PJSC

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Groups coordinator, Acting Reservation Manager

  • Oct 2007 - Aug 2010

  Promoted from reservation agent position;Manage day to day reservation department operationsManaged a team responsible for all service aspects for VIP guests (government officials, politicians, sport teams, corporate and & tour operators ) - Prepare and negotiate quotations. - Coordinate with Conference, Banqueting and other Departments.- Brief and inform Departments prior Group arrivals- Personally attend to group leaders and organizers.- Supervise handling of VIP accounts- Prepare and Distribute Group Forecast on weekly basis- Report and analyze monthly revenue to senior management Assured total customer satisfaction to a.o.:- Annual World Dental Congress 2007 UAE , over 150 guests- Women as Global leaders ( by Zayed University) , 207 guests- Toyota Technical team- Gulf Tour 2007 and again in 2008- The Hon. David Emerson , Canadian Minister of Foreign affairs ( 2007) - The Hon. Jim Flaherty , Canadian Minister of Finance ( 2008 ) - Beach Volleyball Dubai open 125 guests Show less

• Reservation Agent

  • Nov 2005 - Oct 2007

  Member of the back office team that processes reservation requests and coordinates with other Departments in the hotel. Gained increasing experience in the importance of inter department collaboration.When aggressive rebating by in-house sales and agents resulted in un-bookablereservations, I identified the source of the problem and received management authorisation to institute communication improvements and systems between teams.Reduced booking cycle by half and improved inter departmental relationsPromoted to Group’s coordinator. Show less



Movenpick Resort & Spa El Gouna, (Red sea) Egypt

• Reservation Agent

  • Mar 2004 - Aug 2005

  Following 3-months in house training, assigned to the reservations office to process guest and group reservations. Worked in close collaboration with Rooms Div Manager to improve procedures and developed new reports to provide management with topical information. Gained comprehensive experience in the use of the Fidelio, Opera Outlook and Trust systems. Created daily reports Ensured regular audits of guest profiles to assure appropriate guest services Following 3-months in house training, assigned to the reservations office to process guest and group reservations. Worked in close collaboration with Rooms Div Manager to improve procedures and developed new reports to provide management with topical information. Gained comprehensive experience in the use of the Fidelio, Opera Outlook and Trust systems. Created daily reports Ensured regular audits of guest profiles to assure appropriate guest services