Experience

tripcom agency

• Tunisia
• Advertising Services
• 1 - 100 Employee

• Owner

  • Jan 2021 - Present



Tayara Group

• Tunisia
• Internet Publishing
• 1 - 100 Employee

• Senior Key Account Manager

  • Oct 2019 - Feb 2022

  Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition Acquire a thorough understanding of key customer needs and requirements Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely manner Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Show less



OMD Tunisia

• Tunisia

• Senior Media Planner

  • Apr 2018 - Sep 2019

  Creating or recommending certain media strategies to attract and retain customers, increase the client's brand recognition, and maintain and increase customer satisfaction and loyalty Analyze relevant channels and outlets Develop budgets and flowcharts Recommend tactical implementation and timing Day-to-day management of digital media plans including developing recommendations, execution details and budgets Lead and direct the development of client presentations from a media perspective Research and implement new techniques and technologies that are relevant to clients’ media strategies Draw insight from campaign results Ensure dialogue with client and internal team on informed strategic implications Show less



Mindshare

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Media Planner

  • Apr 2015 - Apr 2018

  Analyzing data, thinking creatively and designing innovative strategies to make sure client marketing campaigns reach their target audience in the most effective way possible Assessing the impact and suitability of different media types used to target certain markets based on their clients' needs and wants Developing various options for media plans based on the client's objectives Analyzing the client's post-campaign results and recommending refinements Interacting with internal and external partners to evaluate, implement, and maintain a media plan Collecting and analyzing information on different media channels, such as newspapers, radio, magazines, television, films, the Internet, and outdoor posters and digital billboards Working closely with clients to understand their needs, wants, and objectives, and then determining which media channels fit best for specific campaigns Show less



Millesima Events

• Tunisia
• Events Services
• 1 - 100 Employee

• Project Manager

  • Apr 2014 - Apr 2015

  Plan event from start to finish according to requirements, target audience and objectives Prepare budgets and ensure adherence Source and negotiate with vendors and suppliers Lead promotional activities for the event Supervise all staff (event coordinators, caterers etc.) Approve all aspects before the day of the event Ensure event is completed smoothly and step up to resolve any problems that might occur Plan event from start to finish according to requirements, target audience and objectives Prepare budgets and ensure adherence Source and negotiate with vendors and suppliers Lead promotional activities for the event Supervise all staff (event coordinators, caterers etc.) Approve all aspects before the day of the event Ensure event is completed smoothly and step up to resolve any problems that might occur



la Poste Tunisienne

• Tunisie

• PFE "Relation Clients"

  • Feb 2012 - Jun 2012

  Helping to develop a customer service policy for an entire organization Managing a team of customer services staff Handling face-to-face enquiries from customers Providing help and advice to customers using our organization’s services Issuing refunds or compensation to customers Writing reports analyzing the customer service that your organization provides Learning about organization’s products or services and keeping up to date with changes Helping to develop a customer service policy for an entire organization Managing a team of customer services staff Handling face-to-face enquiries from customers Providing help and advice to customers using our organization’s services Issuing refunds or compensation to customers Writing reports analyzing the customer service that your organization provides Learning about organization’s products or services and keeping up to date with changes