Experience

Central Travels LLC

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Supervisor Holidays

  • Mar 2018 - Present



Al Reyami Travel and Tourism

• Dubai, United Arab Emirates

• Sr Leisure Consultant

  • Mar 2015 - Present

  Currently Working with AL Reyami Travel and Tourism Dubai, UAE since Mar 2015 till Date. Current Designation – Sr Leisure Travel Executive. Reporting – Manager Holidays and Mice. Company Profile – Al Reyami Travel & Tourism is a global travel management, destination management and event management company, serving clients across all industries and business functions. Al Reyami Travel and Tourism is part of the prominent Al Reyami Group.  Handling Hotel, Cruise and Air ticket bookings for corporate and Personal clients.  Managing Portfolio of ‘A’ Listed customers.  Providing Holiday packages to Walk-In Clients for Inbound and Outbound International Car Rentals, Rail Bookings, Tours, etc.  Handling group Bookings  Providing International Medical Insurance for Travel Purpose.  Liable for conference call with the clients for the updates on weekly basis.  Identifying, facilitating and implementing process improvement ideas to improve efficiency.  Preparing roster for the team with regards to shift timings on a monthly basis.  Preparing monthly billing to the clients on the basis of transaction based costing & Fixed seat costing.  Interacting and following up with branches for better clarifications on files.  Providing feedback to the team members on errors made  Interacting and following up with Disbursement team for payments  Prioritize High Value Tickets  Monitoring Ageing Cases in the Queue.  Handling Profit & loss account of the process.  Negotiating Revenue Incentive Contracts with Wholesalers.  Engaging in Customer Relations and Client Service Recovery.  Tracking information/ analyst reports from the Internet for databank  Handling the Day to Day Activities of the Tours Department, Reporting the Branch manager Show less



The Travel Market (LLC)

• United Arab Emirates
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Tour Manager

  • Mar 2004 - Feb 2015

  The Travel Market –Dubai, UAE since Mar 2004 till date. Current Designation - Tours Manager (Sales & Operations). Reporting to General Manager. Company Profile - The Travel Market is a well-established and professionally staffed travel management organization based in Dubai, providing travel and tourism services since 1990. The Travel Market provides a range of travel related services including corporate travel management, destination management retail outbound holidays, hotel accommodations and car rentals. Medical insurance.  Handling hotel and air ticket bookings for corporate clients.  Managing Portfolio of ‘A’ Listed customers  Providing Holiday packages to Walk-In Clients for Inbound and Outbound International Car Rentals, Rail Bookings, Construction of Fare charts, etc.  Providing International Medical Insurance for Travel Purpose.  Liable for conference call with the clients for the updates on weekly basis.  Setting up Targets for the team.  Identifying, facilitating and implementing process improvement ideas to improve efficiency.  Preparing roster for the team with regards to shift timings on a monthly basis.  Preparing monthly billing to the clients on the basis of transaction based costing & Fixed seat costing.  Interacting and following up with branches for better clarifications on files.  Providing feedback to the team members on errors made  Interacting and following up with Disbursement team for payments  Prioritize High Value Tickets  Monitoring Ageing Cases in the Queue.  Handling Profit & loss account of the process.  Negotiating Revenue Incentive Contracts with Wholesalers.  Engaging in Customer Relations and Client Service Recovery.  Tracking information/ analyst reports from the Internet for databank  Handling the Day to Day Activities of the Tours Department, Reporting the same General Manager Show less