Experience

Eight Continents Hotels & Resorts

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front office/ Administration

  • May 2021 - Present

   Welcoming guests and verifying their information against their bookings  Answering phones from prospective clients and guests Maintain the front desk's professional appearance with an emphasis on hospitality and guest service Preparing cleaning room lists for housekeeping tasks and guaranteeing the cleanliness of rooms Preparing a maintenance list and providing it to the maintenance team Ascertain that the crew is knowledgeable on current hotel products, services, pricing, and special promotional offers. Invoicing, ensuring that all companies receive their invoices on time, and resolving company inquiries. Maintaining stock levels and ordering when they fall below the minimal number Ensure restaurants, corridors, rooms and all public places are clean at all times.



Envertiz Consultancy

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Office Manager

  • Jul 2021 - Jun 2022

   Provides comprehensive administrative assistance to the entire office Manages operations and office procedures, as well as filing systems, among other things. Maintaining employee attendance and submitting monthly reports to the payroll department Utilize Zoho to develop and maintain relationships with key clients and vendors. Managing incoming emails and inquiries, as well as calendar coordination and meeting materials preparation Organizing and facilitating daily operations meetings, as well as recording and distributing meeting minutes with department leaders. Assure that all firm-wide rules and procedures are followed; this includes monitoring compliance with applicable laws and regulations and ensuring that desk conduct corresponds to current regulation. Any violation of this policy will be forwarded to top management. Creating and administering a part-time employee rota Preparation of monthly newsletter letter content for "From the CEO's Desk" Monitoring health and fire safety inspections, assuring the safety of fire exits, and documenting in the log book Assure that housekeeping cleans the office and meeting rooms promptly, while also managing the provision of refreshments and catering as needed. Content development for the complete website www.envertiz.com as well as the website for the group firm www.visaroots.in and www.envertizedu.com  Responsible for the drafting and managing client contracts. Ascertain conformity with the NHS framework. Employee education regarding proper email etiquette and business policies. On the job, Covid safety protocols and processes, as well as work management, were designed and revised.



NHS Grampian

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Domestic Assistant

  • Dec 2020 - Jun 2021

  Ensuring the ward, reception, corridor, and all other areas on the assigned floor are maintained and kept clean and tidy during the shift hours. Work as a part of ward team and make sure the patients have a pleasant stay in the hospital. Reassuring patients, receiving visitors and serving meals to the patients. Updating the cleaning records and helping the supervisor to maintain stocks of the necessary cleaning items. Worked based on montly rota daily on a part-time temporary contract. Ensuring the ward, reception, corridor, and all other areas on the assigned floor are maintained and kept clean and tidy during the shift hours. Work as a part of ward team and make sure the patients have a pleasant stay in the hospital. Reassuring patients, receiving visitors and serving meals to the patients. Updating the cleaning records and helping the supervisor to maintain stocks of the necessary cleaning items. Worked based on montly rota daily on a part-time temporary contract.



Sree Krishna Supermarket

• Belgium

• Founder and Owner

  • Jul 2016 - Jan 2020

  It had been a long-held desire of mine to create a retail business, and in 2016, I realised that dream when I opened my own establishment. 24 staffs worked in three shifts to handle the retail shop, which generated an average monthly revenue of ten million and a net profit of two million. It had been a long-held desire of mine to create a retail business, and in 2016, I realised that dream when I opened my own establishment. 24 staffs worked in three shifts to handle the retail shop, which generated an average monthly revenue of ten million and a net profit of two million.



Reliance Communications

• India
• Telecommunications
• 700 & Above Employee

• Senior Manager Administration

  • Jul 2013 - Jan 2016

   Managing the company's booking system and responding to client inquiries.  Liaising with employees on behalf of senior management.  Scheduling site inspections and appointments for service providers.Scheduling site visits and appointments for the service providers Contribute to the delivery of EBITDA targets, cash flow and ensuring the profitability of the branch Regular emails to customers on the offers and discounts through CRM Ensure customer queries are resolved with in the TAT and find a solution to retain the customer Organize and supervise the effective supervision of all critical office activities inside the depot in accordance with established targets Regularly report on findings, agree on and ensure that necessary corrective action is taken



HDFC ERGO General Insurance Company Limited

• Insurance
• 1 - 100 Employee

• Manager of Sales

  • Mar 2009 - Jul 2012

  My responsibility comprises managing Sales Manager’s recruiting, training, target setting and primarily helping them in their performance. Key responsibility also includes the retention of employees. The main focus is on the overall profitability and improving market share. Furthermore, responsibility comprises of retention and renewal of motor and health policies. Topper of the year in Retail Direct Vertical for the year 2011. Maintained 100% retention of executives and assistant managers. My responsibility comprises managing Sales Manager’s recruiting, training, target setting and primarily helping them in their performance. Key responsibility also includes the retention of employees. The main focus is on the overall profitability and improving market share. Furthermore, responsibility comprises of retention and renewal of motor and health policies. Topper of the year in Retail Direct Vertical for the year 2011. Maintained 100% retention of executives and assistant managers.



Reliance Capital | Reliance Group

• India
• Financial Services
• 700 & Above Employee

• Branch Sales Manager

  • Jul 2007 - Feb 2009

  Handling Assistant Sales Managers of 10 sales teams with a split of 100 FOS Setting a target for each sales team and disbursing personal loans. Responsible of collections and bad debt recovery. Allocation of 90+ and 120+ cases to the recovery team and responsible for the collection of NPA. Disbursed 60 crores in the financial year 2008 – 2009 with an IRR of 21%. Brought significant increase in market share. Best employee of the year award in 2008 for maximum customer acquisition. Handling Assistant Sales Managers of 10 sales teams with a split of 100 FOS Setting a target for each sales team and disbursing personal loans. Responsible of collections and bad debt recovery. Allocation of 90+ and 120+ cases to the recovery team and responsible for the collection of NPA. Disbursed 60 crores in the financial year 2008 – 2009 with an IRR of 21%. Brought significant increase in market share. Best employee of the year award in 2008 for maximum customer acquisition.



ICICI Bank

• India
• Banking
• 1 - 100 Employee

• Assistant Manager

  • Jun 2005 - Jun 2007

  Responsible for selling commercial vehicle loans in the assigned territory through channel distribution. Conducting road shows, tie up’s with vehicle showrooms, incentivizing showroom executives, participating in dealer offers funding dealers, allocating OD limits to vendors. Approving special interest rates to specific vehicles. Disbursed assets worth 145 crores in the year 2006 –2007 and received platinum club member award for cross-selling insurance worth 2 crores in the same financial year. Responsible for selling commercial vehicle loans in the assigned territory through channel distribution. Conducting road shows, tie up’s with vehicle showrooms, incentivizing showroom executives, participating in dealer offers funding dealers, allocating OD limits to vendors. Approving special interest rates to specific vehicles. Disbursed assets worth 145 crores in the year 2006 –2007 and received platinum club member award for cross-selling insurance worth 2 crores in the same financial year.



Reliance Infocomm Limited

• E-learning
• 200 - 300 Employee

• Sales Executive

  • Nov 1999 - Oct 2005

  My responsibility specifically is to sell fixed wireless phones, voice, 2G, 3G, and data services to corporates (B2B) and achieve targets month on month. Appointment generated by the customer care will be transferred to the sales executive and the status of the call after meeting the prospect to be updated in CRM. Best performer award and star performer award in 2003. My responsibility specifically is to sell fixed wireless phones, voice, 2G, 3G, and data services to corporates (B2B) and achieve targets month on month. Appointment generated by the customer care will be transferred to the sales executive and the status of the call after meeting the prospect to be updated in CRM. Best performer award and star performer award in 2003.