Experience

Impact App

• United Kingdom
• Fundraising

• Customer Happiness Team

  • Jun 2022 - Present

  Responded to customer inquiries quickly and effectively, resolving issues within 24 hours Listened to customers' questions and concerns to provide answers or responses. Maintained records of customer interactions and transactions Managed highvolume inbound customer service inquiries via email, phone, and chat. Collaborated with cross-functional teams to manage and track project progress using Jira software. Increased customer satisfaction scores by 30% in 6 months through implementation of new customer service protocols. Managed escalated tickets for customer issues, resolving complex problems and ensuring customer satisfaction. Utilized CleverTap software for customer engagement and analytics. Utilized Postman API for testing and debugging API endpoints. Show less



Bila Enterprises

• United States
• IT Services and IT Consulting

• B2B&B2C Sales Executive

  • Sep 2020 - May 2022

  Utilized Zoho CRM to manage and track customer interactions, sales leads, and follow-ups. Proven success in driving B2B and B2C sales across multiple channels in a highly competitive market. Managed order processing on Amazon and Flipkart platforms, ensuring accurate and timely order fulfillment. Handled customer inquiries, returns, and refunds, providing exceptional customer service. Coordinated with warehouse and logistics teams to optimize order processing and delivery. Maintained inventory levels, updated product listings, and resolved any platform-related issues. Show less



Sourbh Fashion Pvt.Ltd

• B2B Sales Executive

  • Apr 2018 - Mar 2020

  Collaborated with textile industry clients on Indiamart and Udaan platforms, providing tailored solutions to their sourcing needs. Developed and maintained relationships with existing and potential customers to drive sales and generate new business. Utilized customer relationship management system to track sales opportunities and close deals. Developed and implemented a client retention strategy to ensure customer satisfaction and loyalty. Collaborated with textile industry clients on Indiamart and Udaan platforms, providing tailored solutions to their sourcing needs. Developed and maintained relationships with existing and potential customers to drive sales and generate new business. Utilized customer relationship management system to track sales opportunities and close deals. Developed and implemented a client retention strategy to ensure customer satisfaction and loyalty.



Fabricvilla(India)Pvt.Ltd.

• India
• Textile Manufacturing
• 1 - 100 Employee

• Customer Relationship Manager

  • Aug 2016 - Apr 2018

  Drove sales of textile products, achieving and exceeding monthly targets. Conducted market research to identify potential clients and new market opportunities. Collaborated with textile industry clients on Indiamart and Udaan platforms, providing tailored solutions to their sourcing needs. Built and maintained relationships with clients, addressing their product inquiries and needs. Collaborated with the marketing team to develop and execute effective sales strategies. Drove sales of textile products, achieving and exceeding monthly targets. Conducted market research to identify potential clients and new market opportunities. Collaborated with textile industry clients on Indiamart and Udaan platforms, providing tailored solutions to their sourcing needs. Built and maintained relationships with clients, addressing their product inquiries and needs. Collaborated with the marketing team to develop and execute effective sales strategies.