Experience

Net Business Solutions (NBS)

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Sr. IT Support Engineer

  • Oct 2021 - Present



Future Focus Infotech Private Limited

• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Engineer

  • Mar 2020 - Oct 2021

  Job Profile: • Worked on various End User Technologies ranging from Outlook 2013, 2016 and O365, Trend Micro, Lupin Secure Print and various other applications. • Managing, Maintaining all the IT Assets in SharePoint. • Visiting and Monitoring Server Room on daily basis. • Maintaining all the Incident and Service Request related documents in particular files. • Experience on configuring & deployment of Hardware’s such as Desktops, Laptops & Network Switches. • Installation, Configuration and Troubleshooting of Printers • ITSM - Managing Incident Tickets and Request for Customers ensuring the SLA. • Co-ordinating with various Onshore L3 Teams, Onshore Application Support Teams, Server Team and Network & Voice Teams to resolve issues for the users. • Co-ordinating with Operational Command Centre Team to resolve Major Incidents impacting business & production. • Service Desk Support plus Desktop Support, Resolving Issues on Call, Chat, Email and In-person. • Prepared and shared Daily Plant Report to Team Lead. • Provided support to the high priority users such as SVP, VIP and Directors. • Doing physical asset verification and updating report on SharePoint.



NTT DATA Services

• Nirlon Knowledge Park

• Field Tech Associate

  • Nov 2019 - Jul 2020



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Engineer

  • Oct 2018 - Oct 2019



Shankar Narayan College of Arts & Commerce

• Higher Education
• 1 - 100 Employee

• Computer Laboratory Technician

  • Jul 2017 - Oct 2018