Ramces Pedraza

Account Run Leader at DXC Technology
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Contact Information
us****@****om
(386) 825-5501
Location
Mexico, MX
Languages
  • Español -
  • Inglés -
  • Portugués -

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Bio

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Credentials

  • SOA service orquestation
    Oracle

Experience

  • DXC Technology ServiceNow Business Group
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Account Run Leader
      • Nov 2019 - Present

      As a ARL, my objective is to bring together all Run Delivery services and activities to the Account and the Customer. I act as the client facing delivery Single Point of Contact (SPOC) for my customer and ensure accountability in the delivery objectives, also I'm represent the single interface to the Account Delivery Lead (ADL) for those services, I have a commitment to our client in the delivery of various services this includes complying with the contractual execution SLAs, the availability SLAs, the vulnerability management SLAs, the response time of the RCA problem and change success and all defined KPIs and measures of success. Show less

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • System Administrator
      • Jun 2006 - Nov 2019

      Apps DBA – EBS 11.5.9, 12.0.4 y 12.1.1, IPM, CRM, SOA. Apps DBA – EBS 11.5.9, 12.0.4 y 12.1.1, IPM, CRM, SOA.

  • Infocorp
    • Uruguay
    • Software Development
    • 200 - 300 Employee
    • soporte en sitio
      • Jan 2002 - Jun 2006

Education

  • Centro Universitario ETAC
    Ing. Redes computacionales, Tecnología de la información
    2012 - 2015
  • Universidad ETAC
    Licenciatura, Tecnología de la información
    2011 - 2015

Community

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