Experience

mycar

• Australia
• Vehicle Repair and Maintenance
• 100 - 200 Employee

• Technical Service Advisor

  • Jan 2022 - Present

  - Assisting the Store Manager with the necessary administration details, supplier / parts orders, head office paperwork / reporting, customer quotations. - Supporting with the duties of the Store Manager role in their absence. - Scheduling customer bookings in a timely manner considering the resources of the store and the customers’ needs. - Providing courteous, pleasant and efficient service to customer in accordance with the company customer service standards. - Providing advice to customers to maintain their manufacturer’s warranty. - Responding to walk in’s and telephone queries promptly, courteously and in a professional manner. - Ensuring that quotations are written, discussed and approved by customers prior to commencing work. - Maintaining good working relationships with suppliers and contractors Show less



Leading Technology

• Melbourne, Australia

• Junior System Analyst

  • May 2019 - Jun 2021

  • Collecting information to analyse and evaluate existing or proposed systems. • Researching, planning, installing, configuring, troubleshooting, maintaining and upgrading operating systems. • Working as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems. • Writing and maintaining system documentation. • Maintaining confidentiality with regard to the information being processed, stored or accessed by the network. • Documenting system problems and resolutions for future reference. Show less



Vic's Premium Quality Meats, Melbourne

• Melbourne, Australia

• Pick Packer

  • May 2018 - May 2019

  - Demonstrated organisational skills by ensuring stock is properly managed and replenished on weekly basis - Developed communication skills by communicating with the production team members - Pick packing using RF scanning and voice picking meeting the 100% accuracy requirements - Streamline inventory to minimize product surplus on the weekly basis - Adhere to WHS regulations ensuring minimum injuries per year - Assist with other warehouse duties when necessary as per day to day requirement Show less



M&M Pvt Ltd, Melbourne

• Melbourne, Australia

• Manager

  • Mar 2015 - Feb 2018

  - Demonstrated organisation skills by organising dry goods and other deliveries - Able to handle pressure when serving 800 customers a day - Proven communication skills when communicating with people from different cultures - Able to maintain a high standard by ensuring all the goods are up to the standard - Developed the ability to handle and adapt to changes when putting the items on weekly special and going back to normal was introduced in a retail working environment. - Demonstrated organisation skills by organising dry goods and other deliveries - Able to handle pressure when serving 800 customers a day - Proven communication skills when communicating with people from different cultures - Able to maintain a high standard by ensuring all the goods are up to the standard - Developed the ability to handle and adapt to changes when putting the items on weekly special and going back to normal was introduced in a retail working environment.



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Assistant

  • Mar 2013 - Dec 2013

  - Developed verbal communication skills by taking calls on behalf of Serco global Services contact centre. - Demonstrated relationship management skills by providing outstanding customer service to inbound customers. - Developed customer service skills by providing customers with comprehensive assistance. - Developed verbal communication skills by taking calls on behalf of Serco global Services contact centre. - Demonstrated relationship management skills by providing outstanding customer service to inbound customers. - Developed customer service skills by providing customers with comprehensive assistance.