Experience

Hounslow and Richmond Community Healthcare NHS Trust

• United Kingdom
• Hospitals and Health Care
• 300 - 400 Employee

• Single Point of Access Administrator

  • Jun 2022 - Present

  𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗨𝗻𝗱𝗲𝗿 𝗣𝗿𝗲𝘀𝘀𝘂𝗿𝗲 𝗮𝗻𝗱 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘀𝗶𝗻𝗴 𝗪𝗼𝗿𝗸𝗹𝗼𝗮𝗱𝘀Within my current role as a Single Point of Access Administrator, the workload can often be strenuous with high volumes of referrals being sent in. Due to these conditions, my ability to work under pressure alongside colleagues whilst staying composed has largely improved ensuring the continuation of the service. Additionally, in many situations, myself and my team have taken responsibility in prioritising and delegating workloads to enable optimised efficiency. 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝘃𝗲 𝗦𝗸𝗶𝗹𝗹𝘀 𝗮𝗻𝗱 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁I have heightened my formal communicative skills through written interactions towards internal and external colleagues. Additionally, this role has furthered my ability to modify patient engagement to meet their individualised needs. Show less

• Clincial Support Services Co-ordinator

  • Aug 2019 - Sep 2022

  𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝘃𝗲 𝗦𝗸𝗶𝗹𝗹𝘀 𝗮𝗻𝗱 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀:Throughout my employment as a Clinical Support Services Co-Ordinator, I was continuously interacting with individuals and patients within the community in the form of face-to-face and telephone interactions. This experience enabled me to develop my communicative skills as well as my confidence in personalised customer engagements.𝗧𝗲𝗮𝗺 𝗪𝗼𝗿𝗸 𝗮𝗻𝗱 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: By working alongside other colleagues within the organisation, I strengthened my teamwork and collaborative skills. This ensured the smooth continuation of the day-to-day operations within the building, especially during the pandemic in which our team faced covid-19 outbreaks causing hinderance to patient activities. As a result of the strengthening of these skills, myself and the team were able to overcome these obstacles. Show less