Experience

Caltex Australia

• Australia
• Oil and Gas
• 700 & Above Employee

• Store Manager

  • Apr 2015 - Present

  Began as a Customer Service attendant. Promoted to Assistant Manager in 2014 to setup and open the brand new company store. Promoted to Store Manager in 2015 with and same year won the competition of high sale percentage increase of the store. Since then i have worked and managed many different Calstores including Dual managing, taking over transaction sites and provided coaching and training to the Store and Assistant Managers. In 2018 I became a Train The Trainer which allows me to sign off the Store Manager.Duties Included:- - Training and coaching to all my team across all products and promotion in store - Putting Customer Service, making every interaction personal - Leading and coaching team members to ensure everyday excellence - Driving profitability and minimising costs, expense and waste - Managing competing priorties in a fast-paced compliance-focused enviorment - Controlling and managing site maintenance issues to ensure fully functioning fully - Oversee the store layout and maintain professional store merchandising standards. - inventory management which includes ordering receipting, stock optimisation and maintaining top sellers - Oversee all operational aspects of the store, stock control, rosters and wages. - Liaising with the Area / Regional Manger to achieve store financial and operational goals- Create and deliver daily plans and strategies to ensure store & individual budget and KPI's are achieved

• Business Manager

  • May 2018 - Nov 2018

  Acting Business manager for Caltex Australia (6 months contract based). where i was responsible for 20 sites in the Regional Areas (Armidale, Glen inns, Tamworth, Moree, Lightning Ridge). My role was to driving shop sale & fuel volume, providing solid leadership and coaching to team members, identifying key market trends and delivering his levels of customers service. Achievement were all the team member had nil outstanding compliance training, Voice of customer were improved, Standard of the stores lifted and positive results in shop and fuel growth. Key Duties were:-- Providing strong coaching and leadership to store manager, Assistant store Managers and Team members.- Analysing key trend in P&L performance and putting effective action plans in place to improve performance as required- Monitoring the execution of retail initiatives, promotional programs and ensuring customer offer is executed across each site- Driving compliance and ensuring all operations are conducted in a safe and timely manners- Continually keeping up to date with the latest competitor activity, local community initiatives and customers demographics in order to develop retail response in the market.