Experience

conture. concrete lab

• Indonesia
• Design Services
• 1 - 100 Employee

• Marketing Manager

  • Jun 2023 - Present

  Bandung, West Java, Indonesia



CareRev

• United States
• Technology, Information and Internet
• 300 - 400 Employee

• Leads Processing (Credential Specialist)

  • Apr 2022 - Feb 2023

  Remote, Los Angeles Based - Accurately review professionals healthcare documents such as nursing license, healthcare technologist certificate, and diplomas. - Assisting Healthcare professionals in creating CareRev accounts by reviewing their license and nursing credentials - Delivering excellent email and messages response to healthcare professionals. - Navigates between multiple screens, databases, and complex data entry applications (Shed, Salesforce, and Front) to accurately and quickly capture the required… Show more - Accurately review professionals healthcare documents such as nursing license, healthcare technologist certificate, and diplomas. - Assisting Healthcare professionals in creating CareRev accounts by reviewing their license and nursing credentials - Delivering excellent email and messages response to healthcare professionals. - Navigates between multiple screens, databases, and complex data entry applications (Shed, Salesforce, and Front) to accurately and quickly capture the required information. - Addressing professionals concerns and offer better a solution which suitable for their inquiry and company SOP - Removing bottleneck in the workflow by proposing new customer support template to review Illinois nurse license. Show less



Niagahoster - Web Hosting Unlimited Indonesia

• Indonesia
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Success Specialist

  • Jul 2022 - Sep 2022

  Indonesia - Build sustainable relationships and trust with Niagahoster Customer through open and interactive communication - Provide accurate, valid, and complete information regarding Niagahoster Hosting and other product knowledge - Troubleshooting Niagahoster customer account and Hosting management problem - Reviewing customer complains and providing appropriate solutions and alternatives within the time limits - Working along with Niagahoster Engineering team to solve customer technical… Show more - Build sustainable relationships and trust with Niagahoster Customer through open and interactive communication - Provide accurate, valid, and complete information regarding Niagahoster Hosting and other product knowledge - Troubleshooting Niagahoster customer account and Hosting management problem - Reviewing customer complains and providing appropriate solutions and alternatives within the time limits - Working along with Niagahoster Engineering team to solve customer technical problem - Recommend potential Hosting features or related services to management by collecting customer information and analyzing Niagahoster customer needs Show less



Rumah Stroberi Organic Farm & Lodge

• Sales And Marketing Specialist

  • Jun 2021 - May 2022

  Bandung, Jawa Barat, Indonesia - Reaching new potential guests and maintaining relationships with the current loyal guests. - Successfully increased monthly sales by securing event and company gathering slots every weekend in Oct 2021 - Penetrating new market segments by utilizing digital marketing tools such as online ads and online branding - Curating and finalizing new SOP for every customer-facing process in Rumah Stroberi - Creating new marketing innovations to increase every product visibility such as… Show more - Reaching new potential guests and maintaining relationships with the current loyal guests. - Successfully increased monthly sales by securing event and company gathering slots every weekend in Oct 2021 - Penetrating new market segments by utilizing digital marketing tools such as online ads and online branding - Curating and finalizing new SOP for every customer-facing process in Rumah Stroberi - Creating new marketing innovations to increase every product visibility such as long-stay package & kids activity package - Finalizing visual guidelines for every marketing content in Rumah Stroberi - Performed market research by keeping close contact with current customers and directly reaching out to new potential customer - Creating a highly profitable Ramadhan campaign that generates many new customers on April 2022 Show less



Tokopøng by Parongpøng

• Operational Officer and Social Media Officer

  • Jan 2021 - Dec 2021

  Bandung, West Java, Indonesia Creative Social Media Intern : - Created daily social media content - Delivering attentive and active persona to Tokopong audience. - Designing Tokopong Instagram content. - Conducting thorough research for content planning - Improving Tokopong current social media plan by implementing content preparation and content update schedule. - Delivering meticulous and in-depth social media performance report - Copywriter for Tokopong social media, website, and marketplace… Show more Creative Social Media Intern : - Created daily social media content - Delivering attentive and active persona to Tokopong audience. - Designing Tokopong Instagram content. - Conducting thorough research for content planning - Improving Tokopong current social media plan by implementing content preparation and content update schedule. - Delivering meticulous and in-depth social media performance report - Copywriter for Tokopong social media, website, and marketplace content Operational Intern : - Daily opening and closing duties - Greeting customers, offering assistance and information about products - Maintaining storefront, including cleaning, merchandising, and rotating displays Show less



Traveloka

• Singapore
• Software Development
• 700 & Above Employee

• Customer Operations Specialist (Local and Destinations)

  • Oct 2019 - Oct 2020

  Greater Jakarta Area, Indonesia I am a dedicated agent for JR Pass reservation in Traveloka. Responsible for assisting our beloved customer inquiry regarding their JR Pass reservation. Answering their concern in choosing the right JR Pass type for their trip to Japan, ensuring they receive their JR Pass safely and have a smooth check in while in Japan Not only assisting the customer needs, a JR Pass agent also need to manage reservation flow for internal database and make sure the customer receive their JR Pass by… Show more I am a dedicated agent for JR Pass reservation in Traveloka. Responsible for assisting our beloved customer inquiry regarding their JR Pass reservation. Answering their concern in choosing the right JR Pass type for their trip to Japan, ensuring they receive their JR Pass safely and have a smooth check in while in Japan Not only assisting the customer needs, a JR Pass agent also need to manage reservation flow for internal database and make sure the customer receive their JR Pass by maintaining internal JR Pass processing program runs well. Not only compiling and keeping the monthly data but also coordinating with related partners such as courier service and managing airport team needs. Beside JR Pass product, I also assist customer needs on other products such as International/Domestic Attractions (Xperience by Traveloka) and Local Food and Beverages product (Eats & Treats by Traveloka). Job desk : Offered internal and external customers first-rate customer service to maximize satisfaction and business success in fast paced environment - Accurately tracked and recorded all customer interactions in CRM platform. - Recorded product or service failure complaints and notified appropriate departments. - Negotiating with supplier to maintain customer expectation and liaise customer needs especially in JR Pass reservation, Xperience, and Eats product - Providing excellence data recording especially in new product daily operations to support business operations - Negotiate with suppliers to provide optimal solution for customer inquiry. - Coordinating with related teams and supplier to provide excellence problem solving for customer within response and resolution SLA Show less



Self-Employed

• Real Estate
• 1 - 100 Employee

• Client Service Assistant

  • Mar 2019 - Sep 2019

  Bandung Area, West Java, Indonesia - Managing monthly social media campaign and Ads program - Attended monthly meeting with clients to determine project intent, social media plan, advertisement budgeting, and content strategy for the whole month - Supervising art and design department to ensure the quality and production of client's social media content - Person in Charge of client offline brand activation campaign and monthly online ads planning - Organized paperwork such as social media activation and ads insights… Show more - Managing monthly social media campaign and Ads program - Attended monthly meeting with clients to determine project intent, social media plan, advertisement budgeting, and content strategy for the whole month - Supervising art and design department to ensure the quality and production of client's social media content - Person in Charge of client offline brand activation campaign and monthly online ads planning - Organized paperwork such as social media activation and ads insights and reports for the client business process and decision making needs - Catering Client needs for offline events and online activation including but not limited to compiling user generated content, managing vendor, keep a good contact with local influencer (Bandung area) Show less



Tourism and Cultural Office of Bandung District

• Intern

  • Aug 2018 - Oct 2018

  Bandung District, West Java As a destination development intern, I was challenged to make a strategy for Tourism and Cultural Office of Bandung Distric in Kabupaten Bandung Sehat Awards 2018. I was also in charge of preparing & attending the meeting with local stakeholders, doing administrative works such as preparing letters & proposal.



Culture and Tourism Office of West Nusa Tenggara

• Intern

  • Aug 2018 - Aug 2018

  Mataram Area, West Nusa Tenggara, Indonesia Working as Programme and Reporting staff. My main job card was to help the staff rechecking every budget plan proposed by other department.