Experience

Intertech Information Technology and Marketing Inc.

• Türkiye
• IT Services and IT Consulting
• 700 & Above Employee

• EVP - Quality Leader

  • Nov 2022 - Present

• Functional Standards Management Department Manager

  • Apr 2015 - Nov 2022

• Functional Design Analysis Team Leader

  • Oct 2013 - Mar 2015



DenizBank

• Türkiye
• Banking
• 700 & Above Employee

• Business Process Optimization Supervisor

  • Oct 2012 - Oct 2013

  End-to-end analysis of business processes by using BPR methodologies, determination of improvement / organizational change needs, planning the implementation of IT development requirements, launching the changes to end users via notifications and trainings.Major Projects:- Re-design of Credit Allocation Workflow - Implementation of New Credits Module (for all business lines); - Re-design of Utilization Workflow- Design of L/G Module where L/G’s are prepared by the system automatically (for all business lines); - Risk Monitoring & Early Warning System Design (for all business lines)- Organizational Restructuring in order to increase the efficiency and effectiveness of organization;- Re-design of Leasing Credits Allocation & Utilization Modules - Design & Implementation of Credit Scoring Module for SME Factoring Customers Show less

• Senior Business Process Optimization Associate

  • Jul 2011 - Oct 2012

• Process & Project Management Specialist

  • May 2010 - Jul 2011



ING Emeklilik

• Customer Services, Assistant Specialist

  • Jul 2008 - Mar 2010

  Analysis and development of business processes within company. Major Projects: - Implementation of Performance Measurement System for call center agents; - Planning and Organizing Contribution Increase Calls in order to increase the monthly contribution of the customers; - Organizational Restructuring of Pension Operations Unit of Operations Department in order to increase the efficiency of the unit Analysis and development of business processes within company. Major Projects: - Implementation of Performance Measurement System for call center agents; - Planning and Organizing Contribution Increase Calls in order to increase the monthly contribution of the customers; - Organizational Restructuring of Pension Operations Unit of Operations Department in order to increase the efficiency of the unit