Experience

Entra Solutions Pvt. Ltd. (A BSI Financial Services Company)

• India
• Financial Services
• 100 - 200 Employee

• Operations Team Lead

  • Feb 2023 - Present

  US mortgage operations- Loss mitigation. US mortgage operations- Loss mitigation.



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Lead Associate-Quality

  • Oct 2021 - Feb 2023

  Team Lead - Quality (US mortgage Underwriting) Team Lead - Quality (US mortgage Underwriting)



Entra Solutions Pvt. Ltd. (A BSI Financial Services Company)

• India
• Financial Services
• 100 - 200 Employee

• Subject Matter Specialist (US Mortgage)

  • Jan 2020 - Oct 2021

  Role: Escrow account Analyst, (SME). Duration: From January 2020 to till date. Business Area: Escrow analysis and management  Detail oriented and organized, able to evaluate projects & provide input on productivity & quality improvements  Knowledge of professional discipline and applies knowledge to influence decisions.  Have excellent attention to detail and concern for all aspects of the job.  Strong knowledge interpreting and analyzing data &Good people management skills.  Good trainings skill. & Good in calibration among onshore and offshore team. Taking care of trainings and feedback if any new project received.  All type of data preparation for the process & taking care of escalation as well.  Taking care of MIS reporting for team.  Taking care of calibration among onshore and offshore.  Conducting PKT and keep an eye on process health.  Available for full time floor support and having confidence to manage my team in any further situation.  Full time backup of my reporting manager for all the reports & calls.  We work on Escrowed Loan accounts and keep eye on their tax and insurance related payments.  We do escrow contract setup & Escrow line setup, and due payments. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• senior team member

  • Feb 2017 - Jan 2020

  Role: Home Flood & Hazard insurance coordinator. Duration: From February 2017 to January 2020. Business Area: Flood & Hazard Insurance • Reviewing Hazard and flood insurance document regarding property coverage • Coordinating with onshore agents to retrieve the missing documents • Reviewing the insurance package with Bank's guidelines • Providing approval from insurance department after receiving complete package • Taking care of MIS reporting for team • Taking care of calibration among onshore and offshore • Conducting PKT and keeping an eye on process health Business Area: Mortgage insurance Role: Non delegated mortgage insurance coordinator. • Take care of those loan requests that have more than 80% of LTV. • Reviewing all the document of the borrower and calculate income, LTV and DTI. • We create the package for PMI underwriting. • Requesting the PMI (Private mortgage insurance) for the loan mortgage property. • Reviewing the mortgage insurance package with Bank's guidelines • Providing approval from insurance department after receiving complete package • Taking care of MIS reporting for team • Taking care of calibration among onshore and offshore • Conducting PKT and keeping an eye on process health Show less



Assimilate Solutions, A SitusAMC Company

• United States
• Information Technology & Services
• 300 - 400 Employee

• Process Associate

  • Mar 2015 - Dec 2016

  Role: Loss Mitigation Analyst (Pre Underwriter) Duration: From March-2015, to December 2016 Mortgage modification (Loss Mitigation) • Work on request for Loan modification • Review modification documents as borrower failed to pay mortgage payments due to hardship. • Check the type of loans Non GSE or GSE loans. • Verifying all required modification Document, and Create a Complete package for final underwriting. • Reviewing the income & asset docs, calculating the qualifying income with the same and taking the conservative approach to qualify the Loan. • Work according to Freddie Mac and Fannie Mae guidelines. • Document Indexing and Verification. • Creating the final package for Underwriting Show less



EXL

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Process Associate

  • May 2012 - Mar 2015

  Role: Fraud Analyst Duration: From May, 2012 to March-2015 Work Profile:  Verifying checks which was deposited via ATM for 5/3rd bank Customers.  Process the real time transactions according to check amount.  Interacting to the line of business regarding any query and doubts in order to process soft copy of checks.  Identifying and preventing fraud transactions which happened with bank through ATM deposits. Achievement:  Got promoted from Associate to Sr. Associate Show less