Raluca Grigore

People and Delivery Manager at Cult of Coders
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Contact Information
us****@****om
(386) 825-5501
Location
Bucharest, Romania, RO
Languages
  • English -

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5.0

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Ionut Nichita

Raluca is one of the most dedicated professionals I’ve worked with and is willing to put that extra help whenever you need it. Her expertise as a project manager is valuable, and it helped our team come up with more efficient solutions on different projects. Her contribution is important to the side, and I highly recommend Raluca and would love to work with her again.

Dumbrava Nicoleta-Viviana

I was impressed by Raluca’s ability to handle any situation calmly and patiently, even with the toughest clients and problems. This natural skill of hers has helped us rethink and execute the plan and meet the new specifications.

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Credentials

  • Public relations and communication assistant
    Ministry of Labour, Family , Social Protection and the
    Jul, 2014
    - Nov, 2024

Experience

  • Cult of Coders
    • Romania
    • Technology, Information and Internet
    • 1 - 100 Employee
    • People and Delivery Manager
      • Feb 2022 - Present

      My responsibilities:Maintaining positive relationships with employees and customers.Identifying employee & customer needs and overseeing service delivery within the internal & business context.Leading the service delivery teams, managing conflicts, and ensuring the team's processes and tasks are carried out efficiently.Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.Staffing support and assistance to technical/team leads and/or our customers.People management, ensuring their skills progress, motivation, and engagement to commitments.Creating and aligning long and short-term goals, including setting targets for milestones, adhering to deadlines;Anticipating the issues and potential risks that are likely to occur in the progress of every project

    • Project Manager
      • Oct 2021 - Present

      My responsibilitiesScope, plan, manage and lead end-to-end delivery of multiple projects.Ensure that projects are delivered in a timely and quality manner.Facilitate project workshop sessions and daily stand-ups.Provide regular project updates to our clients.Evaluate the resources required to complete the project objectives.Follow the development of the project at each stage and communicate the progress and results obtained.Manage and control project-related risks and dependencies and ensure that project issues/blockers are properly reported, actioned, and closed.Create and manage the structure of a project; delegate work tasks and document requirements, and progress of work.Identifying, documenting, and analyzing feedback/ recommendations both positive and negative, from and for team members.Measure project performance in order to identify areas for improvement.Work closely with the relevant departments and maintain good communication at the team level.

  • Zupría
    • Romania
    • Software Development
    • 1 - 100 Employee
    • Project Manager
      • May 2020 - Sep 2021

      As an IT Project Manager, I am responsible for creating project plans, facilitating the indirect communication between clients, the development teams, and other stakeholders, and then guide the team through its implementation. One of the most challenging part is that I also had to adapt to changing plans and requirements, redefine all the plans and explaining it to the development team. Primary Duties and Responsibilities:Project monitoring and control Create specific documentation for the project : user stories, wireframes, user manualLead cross-functional project teams , located worldwide for various and simultaneous projects.Primary point of contact for the client from contract award leading status meetings, tracking all open issues or questions, and providing status updates as requiredLead the client Kick-Off Meeting covering project timelines, delivery, and scope including communication of internal and external expectationsSupports the specification review meetings internally and externallyManage schedule and scope for all projects; track all tasks required to deliver systems on-time for client Ensure client satisfaction throughout the project build and maintenance phaseIdentify and assist with the implementation of process improvements

  • Codeline Software SRL
    • Romania
    • Software Development
    • Account Manager
      • Nov 2016 - May 2020

      Serve as the lead point of contact for all external partners and customers;Research, identify and update our client portfolio;Ensure all client requests are answered in due time and successfully resolved;Develop new business with existing clients or identify areas of improvement; Serve as the lead point of contact for all external partners and customers;Research, identify and update our client portfolio;Ensure all client requests are answered in due time and successfully resolved;Develop new business with existing clients or identify areas of improvement;

  • Gazduire Web
    • Romania
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Service Representative
      • Jun 2015 - Oct 2016

      Main responsabilities:Open and maintain customer accounts (27 000 active accounts at the time) Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution via phone, email, chatbox or social mediaKeep records of customer interactions, process customer accounts and file documentsCancel or upgrade accounts, assist with placement of orders, refunds or exchanges, isssue/ modify/cancel proforma or fiscal invoices Manual registration of various domains ( .com or other extensions )Buying and activating various SSL certificatesAcquiring various licenses necessary for the serversCreating sales reports

  • Hosting Media SRL
    • Customer Service Representative
      • Oct 2014 - Jun 2015

      Open and maintain customer accounts (4000 active accounts at the time) Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution via phone, email, chatbox or social mediaKeep records of customer interactions, process customer accounts and file documentsCancel or upgrade accounts, assist with placement of orders, refunds or exchanges, isssue /modify /cancel proforma or fiscal invoices Manual registration of various domains ( .com or other extensions )Buying and activating various SSL certificatesAcquiring various licenses necessary for the serversCreating sales reports

  • Nane Foundation for children with disabilities
    • Communication and administrative Specialist
      • Sep 2013 - Sep 2014

      Liaising with staff, suppliers and clientsOrganizing charity eventsManaging office budgets (including personnel wages)Contacting various companies in order to find sponsorsPreparing letters, presentations and reports for potential sponsorsOrganizing meetings and managing databasesBooking transport and accommodationOrdering food and supplies (office supplies, cleaning and also various materials for the therapy sessions)dealing with correspondence, complaints and queriesSupervising and monitoring the work of administrative staffMarketing (Facebook, creating campaigns, found raising) according to the budget

  • Sinclea Facility Management
    • Key Account Manager
      • Jan 2013 - Aug 2013

      Developing trust relationships with a portfolio of major clients to ensure they do not turn to competitionProperty Management and sanitation services management ( maintaining relationships with all operators in the country and establishing sanitation interventions at each workstation forvarious customers ,payments , reports) ;When necessary, appoint maintenance operations (using an intervention team , separate from the assigned personnel to the specific location) in the shortest time.Creating the reports required by customers;Generating invoices Ordering products for various customers and making sure that these products arrive at the clients location in the shortest time;Finding auctions and preparing documents for them

  • S.C ANZISOFT S.R.L
    • Team Coordinator
      • Oct 2011 - Nov 2012

      Maintaining a professional relationship with all the active clients.Prioritizing the task and assigning them to the team members Constantly checking the status of each task assigned to the technical team and ensuring that everythingwill be resolved by the end of the dayIntroducing service reports into the system (Navision) in order to correctly generate an invoice for the customerWriting the activity reports for each team member at the end of the dayCreating a route for the teams displacement into the territory considering: clients notifications, number of miles, fuel consumption, traffic information

  • S.C. DATA IMAGING SOLUTIONS S.R.L.
    • Back office computer operator
      • Jun 2008 - May 2011

      Arranging bank documents by type, name, number and dateIntroducing in an online system the number of the document, the type and customers private informationPrinting an unique sticker for every document and placing it on each fileScanning all documents and creating batches of documentsFinding original documents ordered by the bailiff Arranging bank documents by type, name, number and dateIntroducing in an online system the number of the document, the type and customers private informationPrinting an unique sticker for every document and placing it on each fileScanning all documents and creating batches of documentsFinding original documents ordered by the bailiff

Education

  • Universitatea Ecologică din București
    Licenta, Psihologie
    2019 - 2022
  • R4-CONSULTANTA SI FORMARE PROFESIONALA SRL
    Public relations and communication assistant, Public relations and communication
    2014 - 2014
  • Colegiul National Ion Luca Caragiale
    Bachelor's degree, Computer Science
    2002 - 2006

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