Raluca Goste
Senior Information Technology Project Manager at Ateliere Creative Technologies- Claim this Profile
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English Full professional proficiency
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German Elementary proficiency
Topline Score
Bio
Credentials
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Scrum Fundamentals Certified
VMEdu Inc.Dec, 2019- Nov, 2024 -
Project Management Professional (PMP)
Project Management InstituteMay, 2017- Nov, 2024
Experience
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Ateliere Creative Technologies
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United States
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Entertainment Providers
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1 - 100 Employee
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Senior Information Technology Project Manager
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Mar 2021 - Present
- Manage the project life cycle using Agile methodologies. - Lead and work collaboratively with with all stakeholders involved in software development (developers, testers, project managers, DevOps, tech leads and product managers), to ensure products are being developed and projects deadlines are met. - Schedule and coordinate Sprint and Release planning sessions. - Lead team meetings, based on the Sprint schedule: Daily scrum, Planning, and Retrospective sessions. - Ensure that the team's connections positively impact the work environment and the overall progress on the project. - Coordinate task assignation, based on priorities set by the Product Owner. - Break down initiatives and projects into tasks, using JIRA app. - Continuously track and monitor task completion, to always have a clear image of the project status at any stage. - Create and update documentation on projects and initiatives, using Confluence. - Identify risks as arise, mitigate and adjust plans accordingly. - Establish a support process for the internal operations team and clients. - Manage relationship with clients and act as a point of contact and support for stakeholders, providing input based on the requests. - Keep all stakeholders informed on progress. - Deliver daily/weekly update reports on team’s activity and project's status. - Track progress on different tasks until projects are closed, manage Sprint Retrospective sessions and optimise processes for upcoming initiatives.
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Ipsos
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France
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Market Research
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700 & Above Employee
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Operations Manager
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Dec 2015 - Mar 2021
- Managing the relationship with assigned clients, during the production process;- Acting as a liaison with other departments to drive continuous improvement;- Keeping a close relation with the other departments’ managers to improve collaboration;- Acting as a point of escalation during difficult situations with IIS clients (mistakes, conflicts, unsatisfied clients);- Scheduling and running meetings with IIS's clients to discuss feedback and solutions to meet the clients’ expectations;- Monitoring client satisfaction on a constant basis;- Assigning projects to the Project Managers unit, monitoring team performances and planning resources in advance;- Following the performance, the development and the evaluation of the team;- Provide feed-back in order to actively grow skills and experience within the team;- Communicating to the team the annual objectives of the department, proposing and implementing measures to reach these objectives;- Providing support related to production methodology to best meet client's needs, during Production process;- Organizing resources to cover all commissioned studies and prioritize based on project/account's priority.
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Project Manager
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Mar 2008 - Dec 2015
- coordinating projects according to the company's standards;- responsible for executing different tasks assigned by the Senior Project Manager;- collaborating closely with other departments involved in the elaboration of the project;- collaborating with the client in all phases of the project; - collaborating closely with Programming and Data Processing departments in order to offer support;- giving solutions or suggestions in order to provide the customers with accurate final data for projects;- discussing with the client on research methodology;- preparing the documentation for all projects, check various nonconformity gaps and suggest improvements;- taking all the necessary actions to meet the individual and the team targets;- performing various reports related to the daily activity, as delegated by the direct superior.
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KeepCalling
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Romania
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Telecommunications
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1 - 100 Employee
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Call Center Manager
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Jan 2007 - Feb 2008
- Coordinate the activity of the agents in the Call Center;- Informing the customers regarding the products and the services the company provides;- Promoting the products and the services of the company;- Making changes into the customer's accounts;- Solving the customer's complaints and escalations;- Working on the call center's schedule;- Creating the documents for the training of the new agents;- Training the new agents;- Keeping evidence over the new clients.
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Call Center Agent
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Jun 2006 - Jan 2007
- Informing the customers regarding the products and the services the company provided;- Promoting the products and the services of the company;- Assisting the customers and providing information regarding the use of the service;- Registering and solving the customer's applications;- Registering and solving the customer's complaints.
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IRSOP RESEARCH
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Sibiu County, Romania
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Operator of interview
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May 2003 - May 2006
- Finding the right person to be interviewed; - Completing surveys at different addresses (the persons were aleatory selected from the electoral lists / institutes / universities); - Collecting quantitative information about different topics; - Taking notes and write down the answers; - Delivering of the surveys at a settled date and time; - Guarantee the confidentiality of the answers; - Informing and keeping in touch with the supervisor of the project regarding the status of the activity.
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Education
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2006 - 2008
"Hermann Oberth" University, Sibiu
Master's degree, Business Administration and Management, General -
2002 - 2006
"Simion Barnutiu" Law Univeristy in Sibiu
Bachelor's degree, Political Science and Government
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