IT Business Analyst

• Sep 2022 - Present

Business Analyst

• Jul 2021 - Sep 2022

ITSM Consultant at E.ON

• Jul 2017 - Jun 2021

- Implementing and delivering managed workplace services for 3000+ end users - Coordinate a team responsible for IT standard request process - Project management - Service Catalogue Management - Service Transition Management - Contract Management - Implementing and delivering managed workplace services for 3000+ end users - Coordinate a team responsible for IT standard request process - Project management - Service Catalogue Management - Service Transition Management - Contract Management

IT Service Request Coordinator

• May 2012 - Jul 2017

Delivering IT Services for 800 end users Cost monitoring according to MTP Report to top management IT Procurement Ensure that IT Services are delivered on-time, according to SLA Delivering IT Services for 800 end users Cost monitoring according to MTP Report to top management IT Procurement Ensure that IT Services are delivered on-time, according to SLA

Assistant Manager

• Oct 2010 - May 2012

Provide assistance to General Manager and Executive Staff by preparing and editing correspondence, communications, presentations and other needed documents Manage paper or electronic business documents and reference materials such as attendance records, minutes of meetings, correspondence or other material Manage the executives' calendars, appointments and travel arrangements by showing strong organizing skills; Plan and co-ordinate various company meeting and events Provide assistance to General Manager and Executive Staff by preparing and editing correspondence, communications, presentations and other needed documents Manage paper or electronic business documents and reference materials such as attendance records, minutes of meetings, correspondence or other material Manage the executives' calendars, appointments and travel arrangements by showing strong organizing skills; Plan and co-ordinate various company meeting and events

Branch Manager

• Aug 2009 - Oct 2010

- Provides the effective leadership of the coordinated unit - Applies the strategies and policies on the retail banking activity, taking measures to achieve the targets (by coordinating local marketing campaigns, initiating and completing potential contracts of sale, identifying the sales force’s training needs) - Researches and actively attracts new customers, promoting products and services of BCR Group - Provides the effective leadership of the coordinated unit - Applies the strategies and policies on the retail banking activity, taking measures to achieve the targets (by coordinating local marketing campaigns, initiating and completing potential contracts of sale, identifying the sales force’s training needs) - Researches and actively attracts new customers, promoting products and services of BCR Group

Deputy Branch Manager

• Nov 2007 - Aug 2009