Ralph Soto

Dynamics 365 CE Solution Architect / Azure Developer at Independent Purchasing Cooperative
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Contact Information
us****@****om
(386) 825-5501
Languages
  • English Native or bilingual proficiency
  • Spanish Professional working proficiency

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Credentials

  • Microsoft Certified: Azure Data Fundamentals
    Microsoft
    Dec, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Dec, 2022
    - Nov, 2024
  • Exam 715: Microsoft Dynamics 365 customer engagement Online Deployment
    Microsoft
    Jun, 2017
    - Nov, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    May, 2015
    - Nov, 2024
  • MS: Microsoft Dynamics CRM Application
    Microsoft
    May, 2015
    - Nov, 2024
  • MS: Microsoft Dynamics CRM Customization and Configuration
    Microsoft
    May, 2015
    - Nov, 2024
  • MS: Microsoft Dynamics CRM Installation
    Microsoft
    May, 2015
    - Nov, 2024
  • Microsoft Certified: Azure Cosmos DB Developer Specialty
    Microsoft
    Jan, 2023
    - Nov, 2024

Experience

  • Independent Purchasing Cooperative
    • United States
    • Food and Beverage Services
    • 100 - 200 Employee
    • Dynamics 365 CE Solution Architect / Azure Developer
      • Apr 2017 - Present

      IPC is a purchasing company that manages all the Subway Franchises. IPC works in an Agile and Safe environment. As a solution architect, I am responsible for customizing the Dynamics CRM application for multiple departments that include purchasing, distribution, shipping, membership, program deliveries and customer services. Provided continuous updates to multiple solutions managed in Dynamics CRM using workflows, Java Script, C# .net , Azure Functions, Web Job development using Azure Service Bus and Blob Storage. Performed data migration creating console apps built in .net and dotnetcore. Utilized modern API such as REST and OData. Selected Contributions -Responsible for customization and configuration of the Microsoft Dynamics CRM application. Created entities, fields, views, forms. Design workflows, actions and business process flows. -Design all Java Script front end functions and maintain library of script files. Have seven years’ experience with Java Script in Dynamics CRM. -Have six years of experience in C# plugins development, Azure Functions, Web Jobs and Azure Service Bus. -Created Membership API service for our vendors using Azure Web Apps, APIM and Cosmos DB as the data store. -Created data flow using Azure Synapse Link and Azure Synapse to run Apache Notebooks in Pyspark to perform ETL to Cosmos DB. Experience -Dynamics CRM Plugin Development, Service Endpoints, WebHooks and custom app development -Microsoft Portal design and implementation. -Azure Data Lake and to import data form Dynamics 365 and other sources. -Azure Data Factory using ELT jobs to bring data into Dynamics 365. -Azure Synapse using ELT jobs to load data into Cosmos DB -Custom API development using Azure Web Apps in .net core -Implementing, configuring and managing an APIM service -Implementing, configuring and managing Cosmos DB -Azure Dev Ops repository, Builds/Release Pipeline development -Power BI to develop analytical reports that bind to Dynamics 365.

  • Surucas
    • United States
    • Software Development
    • Owner - Microsoft Dynamics CRM Solutions Architect
      • Oct 2015 - Apr 2017

      Surucas is a Microsoft Dynamics CRM consulting firm located in Doral, Florida. We specialize in Microsoft Dynamics CRM consulting, administration, implementation, customization and much more. Visit www.surucas.com for more information. Experience -Dynamics CRM Implementation (On-Prem and OnLine) -Dynamics CRM Customization and Configuration -Development of Dynamics CRM Surucas is a Microsoft Dynamics CRM consulting firm located in Doral, Florida. We specialize in Microsoft Dynamics CRM consulting, administration, implementation, customization and much more. Visit www.surucas.com for more information. Experience -Dynamics CRM Implementation (On-Prem and OnLine) -Dynamics CRM Customization and Configuration -Development of Dynamics CRM

  • Amalie Oil Company
    • Motor Vehicle Manufacturing
    • 100 - 200 Employee
    • Microsoft Dynamics CRM Solutions Architect
      • Dec 2014 - Oct 2015

      Amalie Oil Company is a manufacturing company and has operations in the Port of Tampa. Contracted to install/implement the Microsoft Dynamics CRM 2015 in multiple environments. Installed from the ground up a development-test-production environment totaling 15 windows servers. Utilized latest technologies such as Microsoft CRM 2015 and SQL 2014 versions. Gathered requirements for the business use cases. Selected Contributions: -Gathered requirements for software integration of Microsoft AX objects to Microsoft Dynamics CRM entities using Scribe. -Manage multiple servers which included frontend and backend CRM 2012 servers, SQL 2014, SSRS 2014, Email Router and ADFS. -Implemented Claims-Based Authentication and Internet Facing Deployment (IFD) -Managed multiple CRM solutions. Maintained unmanaged and managed solutions. -Provided some light JavaScript coding, configured Visual Studio setup for development using tools such as CRM Solutions Manager. -Implemented CRM plugin Power Objects Mail Chimp to interface marketing campaign data to Mail Chimp Email Service.

  • Expedited World Cargo
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Microsoft Dynamics CRM Functional Consultant / Marketing Manager
      • Nov 2013 - Nov 2014

      Expedited World Cargo is a shipping company specializing in military and government specialty shipping. As the marketing manager, my responsibilities included, managing the corporate website, SEO and analytical data to budget the funds for online marketing, manage campaigns and graphic designs to create awareness of our services to our prospects and customers.Was responsible for the administration of the Microsoft CRM 2011 application. I was previously responsible for the implementation of the CRM for both our corporate office and our sister company. Selected Contributions:-Responsible for all customization on the CRM, which include entities, fields, forms, views, charts and relationship mapping.-Managed Microsoft Dynamics CRM 2011 web server and Microsoft SQL server. Managed additional servers/services such as IIS, Email Router, IFD, SSL Certificates, ADFS.-Created CRM 2011 workflows and rich HTML email templates for public and internal use.-Responsible for the design of the web freight quote form. Provided the business requirements to the web developer and to the CRM developer in order to create the interface from our web form to our CRM using web services.

    • Software Support Manager - ERP / CRM
      • Apr 2011 - Nov 2013

      Expedited World Cargo is a Freight Forwarding company that does Air, Ocean and Ground shipments with offices in the United States, Colombia, Guatemala, Panama, Venezuela and China. Company owns two freight forwarding companies which have different systems. As the software support analyst, I am required to support IES Logistic Software System, Cargo Wise and Magaya for the enterprise. Support WMS system in Panama using Cargo Wise and Warehouse in Miami using Magaya. Responsibility include network administration with knowledge of Domain and Active Directory, email support through Smarter Email, hardware support such as dot matrix printers for air waybill forms, label printers, computers and mobile devices. Maintained the company’s website and electronic writable forms. Administration of Microsoft CRM Dynamics 2011 online and implemented the sales workflow. Designed Custom reports using SSRS for pricing and sales department for use inside the CRM. Selected Contributions:** Migrated 100 users from IES to Cargo Wise in five different international offices.** Completed two Microsoft Dynamics CRM 2011 full life cycle implementation and trained staff for the Sales and Pricing department. Was the lead project manager for CRM custom sales and pricing development process. Managed programmers to develop the customized process, gathered requirements and provided software testing.** Completed two Cargowise (ERP) full life cycle implementation and trained staff. ** Warehouse (84,000 sq ft facility) implementation in Panama which included the Cargo Wise Warehouse Management System, designed warehouse layout and sectioning for racks using Microsoft Visio.** Designed and developed the companies 150 page website while providing generic SEO process to increase website traffic. Designed site using HTML 5, Bootstrap and CSS3 ** Redesigned all company forms (over 120 forms) to writable pdf electronic documents using Microsoft Visio and Adobe Life Cycle Designer.

  • Logistic Project, Inc.
    • Miami/Fort Lauderdale Area
    • Logistics Software Consultant
      • Jun 2010 - Apr 2011

      As a startup company, I got together with a local programmer to develop a logistics application. I was responsible for the market analysis, business plan development, web marketing, and website for the corporation. In the development of the application, I was the lead project manager, business analyst and front-end UI designer. The application was designed using XAML as the front-end and C#, .NET, WCF and SQL technology. Selected Contributions: -Responsible for project management and business requirement documentation. -Front-end UI design using XAML -Design shipping forms using XAML

  • Kewill
    • United Kingdom
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Business Analyst
      • Nov 2009 - May 2010

      Kewill Inc., is a global logistics software company with offices in United Kingdom, Holland, Germany and Shanghai that provides multiple logistics products built on JAVA/Oracle technology. Responsible for the implementation and requirement gathering on Kewill Freight Forwarding software package that contained elements of shipments, transportation and warehousing. Gathered system requirements for customer's customized requests, created concept designs. Interface data mapping. Organized the system implementation plan, trained users, managed multiple projects and designed user guides for internal/external use. Designed customized reports and shipping forms. Provided sales support to the sales department. Used Enterprise Architect application for gathering requirements. Selected Contributions: -Created Business Requirements for the AMS (Automated Manifest System) -Managed Sales Demo Server and illustrated scenarios for demonstration purposes. -Designed a system implementation user guide for coworkers and customers to use.

  • LogistixLink, Inc.
    • Miami/Fort Lauderdale Area
    • Logistics Software Consultant
      • Dec 2007 - Sep 2009

      As a VAR, Logistixlink represented Magaya Corp., a logistics software company providing cargo software solutions for the transportation industry. As a logistics consultant, I targeted freight forwarders located within the U.S. and Latin America and demonstrated the software to potential customers via onsite/online and created proposals using Salesforce CRM system. Managed sales leads and customer accounts. Analyzed current business to offer the right solution from any of the Magaya Cargo System product line or to develop a customized cargo application using ASP.NET and SQL technology. Liaison between outsourcing developers and customer while coordinating project plan for development, implementation, training and testing of unique logistics application design. Implement software and perform network installations; configured networks as necessary, as well as hardware including dot matrix printers, label printers and bar code scanners. Created custom documentation such as invoices, receipts, forms, and labels for use with logistics system. Inform programmers of related system bugs as reported by customers. Selected Contributions: -Lead project management for several custom logistics applications utilizing an outsourcing development company concentrating on the ASP.NET Framework. -Generated $100,000 of revenues the first year of operation combining Magaya sales and custom built applications. -Designed Websites and HTML marketing email templates to email prospects using Sales Force CRM. -International Travel to Latin America (Colombia, Panama, Honduras) marketing products and services and providing consultation services.

  • Magaya Corporation
    • United States
    • Software Development
    • 100 - 200 Employee
    • Account Manager - Logistics Software
      • Jun 2005 - Dec 2007

      Effectively drove territorial sales for an international logistics software development company providing high-quality cargo software solutions for the transportation industry. Provided online/onsite product demonstrations to prospects and created proposals using Microsoft Dynamics CRM 3.0 system. Analyzed current business operations to determine best product fit. Obtained information for customized programming and report to development department. Coordinated project plan for implementation and training. Implemented software and perform network installations; configure networks as necessary, as well as hardware including dot matrix printers, label printers and barcode scanners. Created custom documentation such as invoices, receipts, forms, and labels for use with Magaya products. Inform programmers of related system bugs as reported by customers. Test newly updated software versions prior to release. Conducted customer product and usage training. Selected Contributions: -Instrumental in operational and financial implementation of new software feature at request of customers. -Contributed significantly to sales, marketing, implementation, training, and account management; established 10 new customers within one month, built account base of more than 100 customers and generated revenues of approximately $250,000 yearly, representing up to 60 accounts. -Designed HTML marketing email templates to email prospects and current customers regarding new promotions.

  • Pacific Trucking
    • Miami/Fort Lauderdale Area
    • Operations Manager
      • Feb 2003 - Jun 2005

      Facilitated organizational success for transportation company employing 35 drivers and generating $4M in annual sales. Directed operations regarding local handling of ocean containers. Established new customers; negotiated special rates by determining work load with customer or directly with a steamship line. Managed daily business operations involving accounting, computer networking, company website and sales. Oversaw payment of operating expenses including driver, equipment and maintenance. Ensured excellent customer service to both drivers and customers. Coordinated order acceptance based on workload. Designed volume calculator based on number of drivers available. Processed invoices and reconciled orders. Provided system administration to the logistic application. Tracked all completed work. Selected Contributions: -Implemented Dispatch System, effectively streamlining business operations by allowing customer to track cargo through our website. -Created a marketing plan to drive customer from the web targeting transportation groups. -Designed company website and marketing material for sales presentations. -Provided key contracts with steamship lines based on workload. Designed volume calculator based on number of drivers available. Processed invoices and reconciled orders. Managed driver routes by entering work orders in system. Tracked all completed work. Selected Contributions: -Implemented Dispatch System, effectively streamlining business operations. -Increased rates for selected destinations to drive profitability.

  • Strategic Transport Inc.
    • Logistics Systems Consultant - Intermodal and LCL Transportation
      • Jul 2001 - Feb 2003

      Lead project manager for the design of a logistics application for the Intermodal and LCL trucking industry. Demonstrate software to potential trucking customers and created proposals. Coordinate project plan for development, implementation and training. Identified the project plan scope while providing in depth transportation business knowledge including concept system designs to developers. Implement software and perform network installations; configure networks as necessary, as well as hardware including dot matrix printers, label printers and bar code scanners. Inform programmers of related system bugs as reported by customers. Test newly updated software versions prior to release. Conduct customer product and usage training. Provided additional services such as website development, computer networking and hardware support. Selected Contributions: -Designed an intermodal trucking software application from soup to nuts. -Designed websites for logistic companies using Dreamweaver and Adobe Photoshop. -Designed Website and HTML marketing pieces to email prospects. -Created marketing plan and material generating more than $100,000 within first year.

  • Softaid
    • Miami/Fort Lauderdale Area
    • Senior Medical Software Trainer
      • Dec 1999 - Jul 2001

      Provided excellence in training for local practice management software sold across the U.S. Implemented systems, performed troubleshooting, and designed training documents. Conducted daily training sessions for all clients nationally via online / onsite training classes. Trained sales department regarding product features. Selected Contribution: Launched successful educational division, developing curricula, teaching application courses, and creating training materials. Provided excellence in training for local practice management software sold across the U.S. Implemented systems, performed troubleshooting, and designed training documents. Conducted daily training sessions for all clients nationally via online / onsite training classes. Trained sales department regarding product features. Selected Contribution: Launched successful educational division, developing curricula, teaching application courses, and creating training materials.

  • UnitedHealth Group
    • Hospitals and Health Care
    • 700 & Above Employee
    • Claims Adjudicator
      • Jun 1996 - Dec 1999

      Responsible for the resolution of medical claims for healthcare insurance provider serving clients across the U.S. Utilized knowledge of medical benefits and coverage based on individual plans, including Medicare, Medicaid and Commercial account member benefits. Researched medical claims for large accounts, particularly hospitals; resolved pending claim issues. Selected Contribution: -Processed multi-million dollar hospital accounts for contracted hospitals in within tri-county region of south Florida.

Education

  • National School of Technology
    A.S., Health Service Administration
    1998 - 1999
  • South Miami Senior High School
    High School, Diploma
    1993 - 1994
  • Coral Park Senior High School
    1991 - 1993

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