Ralph Serra, CSM

Client Relationship Manager at Edge Technology Group
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Contact Information
us****@****om
(386) 825-5501
Location
JE

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5.0

/5.0
/ Based on 2 ratings
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RAUL ROMERO

Working with Ralph has been a pleasure. He is both knowledgeable and personable -bringing a unique perspective to the table having an understanding of the business end of things as well as a technical end. Ralph is always engaged with the team and has a pulse on day to day as well as project work, with the critical thinking skills to help problem solve as well as the foresight to mitigate possible future issues.

Imran Uddin

Ralph is a great manager! During my Internship at Nu-Age, I was amazed by Ralph's work ethics. His work ethic is immaculate and so easy to work together with. He goes out of his way when you ask for some help and guidance. He always kept the team motivated and shared knowledge. I believe he is one of the best managers I ever had, his skills are highly developed. I'm delighted I had the chance to learn from him.

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Credentials

  • Certified ScrumMaster (CSM)
    Scrum Alliance
    Jul, 2019
    - Nov, 2024
  • AWS Business Professional
    Amazon
    Jun, 2019
    - Nov, 2024
  • Microsoft Certified Professional
    Microsoft
    Jul, 2013
    - Nov, 2024
  • Microsoft Certified Technology Specialist
    Microsoft
    May, 2011
    - Nov, 2024
  • Network+
    CompTIA
    Dec, 2010
    - Nov, 2024
  • A+
    CompTIA
    Oct, 2010
    - Nov, 2024
  • Amazon Web Services Cloud Practitioner
    Amazon Web Services (AWS)
    Aug, 2019
    - Nov, 2024

Experience

    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Client Relationship Manager
      • Mar 2021 - Present

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Client Solutions Manager
      • Jun 2020 - Mar 2021

    • Engineering Manager
      • May 2019 - Jun 2020

    • Project Account Manager
      • Aug 2018 - Aug 2019

    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Service Manager
      • Jun 2009 - Aug 2018

    • United States
    • Insurance
    • 700 & Above Employee
    • Team Member
      • Aug 2008 - Apr 2009

      Market Our Insurance and Financial Services

    • Intern
      • May 2008 - Aug 2008

      DAFO Intern, Bank Training Specialist. Studied positive impact marketing has on insurance productionTaught new agents how to effectively market State Farm financial productsPrepared detailed business plan for presentation to executives

    • Intern
      • May 2007 - May 2008

      Focused on Q&A of sites and online marketing Focused on Q&A of sites and online marketing

Education

  • Seton Hall University
    Bachelor of Science, Business Administration; Marketing
    2005 - 2009

Community

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