Experience

WPS

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• System Analyst

  • Apr 2022 - Present

  - Maintaining and upgrading new and existing systems.- Troubleshooting technical issues.- Collaborating with IT teams, Channel Partners, and End-Users to resolve issues and ensuring solutions are viable and consistent.- Creating system guidelines and manuals for the organization.- Administrating training sessions and workshops on system processes.

• IT Technician

  • Jun 2015 - Apr 2022

  Help Desk Support:Provided Customers from all across the United States with Help Desk Support. Duties include but not limited to: - Changing Front and Backend settings in Computer Software - Modifying Passwords for Users and Setting up New Users - Solving Connectivity issues and personal computing issues. - Training new users on Company Software and operation of New Equipment. - Remote Assistance via Logmein.com - Troubleshoot Local and Networked Computers - Troubleshoot and Repair Server Computers - Worked on Network Administration for Company Field Technician: Troubleshoot and Repair equipment in the field.System Trainer: Trains new and existing clients about system and new features. Project Support: Assisted Project Management by: - Ordering Necessary Equipment- Testing Equipment- Installation- Customer After-Care Support Show less

• Sub-Contractor

  • Apr 2014 - Jun 2015

  Help Desk Support:Provided Customers from all across the United States with Help Desk Support. Duties include but not limited to: - Changing Front and Backend settings in Computer Software - Modifying Passwords for Users and Setting up New Users - Solving Connectivity issues and personal computing issues. - Training new users on Company Software and operation of New Equipment. - Remote Assistance via Logmein.com - Troubleshoot Local and Networked Computers - Troubleshoot and Repair Server Computers - Worked on Network Administration for Company Quality Assurance: Tested, Diagnosed, and Repaired company equipment prior to customer delivery.Field Technician: Troubleshoot and Repair equipment in the field.Trainer: Trained individual and groups about Revenue Control System. Also trained via Remote Desktop via Logmein.comProject Support: Assisted Project Management by: - Ordering Necessary Equipment- Testing Equipment- Installation- Customer After-Care Support Show less



WPS

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support - Western Region

  • 2012 - 2014

  Help Desk Support: Provided Customers from all across the United States with Help Desk Support. Duties include but not limited to: - Changing Front and Backend settings in Computer Software - Modifying Passwords for Users and Setting up New Users - Solving Connectivity issues and personal computing issues. - Training new users on Company Software and operation of New Equipment. - Remote Assistance via Logmein.com - Troubleshoot Local and Networked Computers - Troubleshoot and Repair Server Computers - Worked on Network Administration for Company Quality Assurance: Tested, Diagnosed, and Repaired company equipment prior to customer delivery. Field Technician: Troubleshoot and Repair equipment in the field. Trainer: Trained individual and groups about Revenue Control System. Also trained via Remote Desktop via Logmein.com Project Support: Assisted Project Management by: - Ordering Necessary Equipment - Testing Equipment - Installation - Customer After-Care Support Show less



Target

• United States
• Retail
• 700 & Above Employee

• Guest Service Team Leader

  • Nov 2008 - Mar 2012

  Guest Service: Helped customers by delivering top-notch customer service and care. Worked with Cashiers, Sales Floor, and Warehouse to deliver quality products to the customer and help them get the best price available. Trainer: Trained Team Members to accomplish their tasks efficiently and accurately. Team members trained: - Cashiers - Returns - Cart Attendants - Sales Floor - Warehouse - Food - Starbucks Guest Service: Helped customers by delivering top-notch customer service and care. Worked with Cashiers, Sales Floor, and Warehouse to deliver quality products to the customer and help them get the best price available. Trainer: Trained Team Members to accomplish their tasks efficiently and accurately. Team members trained: - Cashiers - Returns - Cart Attendants - Sales Floor - Warehouse - Food - Starbucks