Experience

MAN Truck & Bus (S.A.) (Pty) Ltd.

• Head of Customer Care & Mobile 24

  • Oct 2016 - Present

  *CustomerFirst program - Managing all customer complaints / queries, customer visits*Mobile24 - Managing vehicle breakdowns country wide*Manage the Goodwill program*Campaign management

• Documentation Manager

  • Jun 2012 - Sep 2016

  * Campaign (Recall) management* Assist the warranty department to assess claims and to send to Germany* Upkeep of the After Sales documentation library

• After Sales administrator

  • Jun 2008 - May 2012

  *Recall vehicles for campaign*Update all the systems, monitor campaigns daily*Assist the warranty department to assess claims and to send to Germany*Ensure workshops have the latest information i.e. service bulletins workshop manuals, special tools



Siyaduma Auto Ferriers

• Fleet Distributor for MAN Truck & Bus

  • Apr 2007 - May 2008

  *Logistical movement of MAN vehicles (new & used) country wide and xborder *Confirmation of vehicle deliveries to customers and dealer network *Manage all breakdowns *Raising purchase orders for vehicle movements *Organize police clearance for vehicles going xborder *Logistical movement of MAN vehicles (new & used) country wide and xborder *Confirmation of vehicle deliveries to customers and dealer network *Manage all breakdowns *Raising purchase orders for vehicle movements *Organize police clearance for vehicles going xborder

• Final vehicle dispatch foreman

  • Feb 1995 - Apr 2007

  *Quality assurance of vehicles before dispatch *Quality assurance of vehicles before dispatch