Ralph Martucci
Telecom, Networking, A/V, Electrical and Electronics at CBM of America, Inc.- Claim this Profile
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Bio
Credentials
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CCNA
-Sep, 2015- Oct, 2024
Experience
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Telecom, Networking, A/V, Electrical and Electronics
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Mar 2016 - Present
• Lead account managers in pre-and-post sales activities by analyzing clients data center infrastructure, discerning technical requirements and translating them into business solutions. • Daily management of data operations center, network operations center with all IT related installations, deployments, upgrades, and cutovers. • Extensive experience working with; SDN (software defined network) network architecture, SaaS (software as a service), Windows / Linux firewall IP security and Unified Communications. • Provide support, training and management for engineering team from project inception to completion. • Ensure all testing and quality control is in compliance with established Verizon standards for MPLS / VPLS and cloud infrastructure services. • Team directly with marketing, junior project managers, software development, quality assurance, material suppliers / vendors to streamline services and company processes while reducing overall operating costs. • Hire, train and mentor Tier 1, 2 and 3 technical support staff. • Serve as escalation point for all SLA (service level agreement) adherences. • Experience with all major telecommunication carrier's products (switches/routers/servers) and services. • Alcatel Lucent, AT&T, Avaya, Cisco UCaaS, Fujitsu, Verizon, Nortel / Ciena, VMware certified. • Manage all aspects of customer support for all premier and enterprise accounts.
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Yorktel
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Field Engineer / Sales Engineer / Certified Trainer / Operations Manager
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May 2006 - Mar 2016
• Daily management of the network operations center, data operations center and field-service department personnel with all IT / UCaaS (voice, video and data telecommunication related deployments, installations and upgrades. Expand electrical & communications product market presence increasing annual revenue year over year.• Lead account managers in pre-and-post sales activities by analyzing client infrastructure, discerning technical requirements and translating them into business solutions while providing client guidance.• Prepare and deliver technical presentations of company products and services.• Develop RFI / RFP, and ROI / TCO responses for existing and prospective customers• Improve / maintain client-to-sales representative relations, which ultimately leads to future growth, revenue and expansion.• Direct project managers, software development, quality assurance, field engineers, subcontractors, material suppliers / vendors to streamline services and company processes while reducing overall operating costs. • Expand electrical & communications product market presence increasing annual revenue year over year.• Provide certified training to all new personnel and clients on Company manufactured and integrated products .• Hire, train and mentor Tier 1, 2 and 3 technical support staff, QA, purchasing / inventory managers.• Serve as escalation point for all SLA (service level agreement) compliance.• Provide all accounting & administrative reports to executive management team.• Manage all aspects of customer support for all premier and enterprise accounts.
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Enterprise Systems Consultant / Project Manager
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Mar 1998 - May 2006
• Engineer multi-media (voice, video & data) network solutions with the account management / sales team and client to address immediate and future communication requirements.• Create and conduct technical presentations, provide proposals and network architecture designs for wired / wireless solutions while making changes / upgrades to existing systems to enhance / improve existing performance.
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Verizon Business
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Field Engineer I & II
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Jan 1992 - Mar 1998
• Managed SONET T3/DS3 fiber-optic service operations for outside plant, customer premise equipment, and long-distance terminals within Verizon Business's NY tri-state metropolitan area. • Led the on-time completion of multiple, mission-critical projects with stringent deadlines and millions of dollars in revenue on the line. • Managed all aspects of customer support for all premier and enterprise accounts. • Managed SONET T3/DS3 fiber-optic service operations for outside plant, customer premise equipment, and long-distance terminals within Verizon Business's NY tri-state metropolitan area. • Led the on-time completion of multiple, mission-critical projects with stringent deadlines and millions of dollars in revenue on the line. • Managed all aspects of customer support for all premier and enterprise accounts.
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Education
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1988 - 1991
DeVry University / North Brunswick, NJ
Bachelor of Science, Electrical and Electronics Engineering
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