Ralph H.

Computer User Support Specialist at ACI Learning
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Contact Information
us****@****om
(386) 825-5501
Location
San Antonio, Texas, United States, US
Languages
  • English -
  • Italian -
  • Spanish -

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Bio

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Credentials

  • Game Development - Production
    Northwest Vista College
    Dec, 2014
    - Oct, 2024
  • Network Pro
    TestOut Continuing Education
    Feb, 2018
    - Oct, 2024

Experience

  • ACI Learning
    • San Antonio, Texas, United States
    • Computer User Support Specialist
      • Mar 2023 - Present

      Ensured physical security & common attacks while... Ensured physical security & common attacks while...

  • Northwest Vista College
    • San Antonio, Texas Area
    • Level Designer
      • Jun 2012 - Dec 2014

      • As part of a small team, constructed a 3-D, open-world, fantasy video game • Acted as team level designer • Utilized principles and techniques of interactive 3-D game development • Skills utilized included game testing, game design, programming and scripting languages, modeling and animation skills, level and world editing, and Unity 3-D game engine operation • As part of a small team, constructed a 3-D, open-world, fantasy video game • Acted as team level designer • Utilized principles and techniques of interactive 3-D game development • Skills utilized included game testing, game design, programming and scripting languages, modeling and animation skills, level and world editing, and Unity 3-D game engine operation

  • US Navy
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Training Division Leading Chief Petty Officer (LCPO) and Asst. Education Services Officer
      • Mar 2008 - Mar 2011

      • Provided sage training program management for 520 Sailors • Engaged in fostering next generation leaders • Designed and implemented various iterations of training for new Chief Petty Officer Inductees • Created operating manual for three local Commands, to guide all hands on conversion procedures from Montgomery GI Bill to Post 911 GI Bill • Approved Tuition Assistance applications for all Sailors • Managed order and administration of thousands of "CLASSIFIED" advancement exams • Coordinated Navy Leadership Training, "Train the Trainer", and qualified new facilitators to teach subject matter • Responsible for the maintenance and upkeep of over 500 command training records within Excel database Show less

    • Leading Chief Petty Officer Counter Narcotics Division
      • Sep 2007 - Mar 2008

      • Directed high profile operations of division focused on disruption of illicit-human and weapons smuggling as well as narcotics trafficking groups. Efforts led to arrest or elimination of several narcotics traffickers and total disruption of cross-border operations destined for United States • Developed, mentored and monitored daily operations of 30 multi-service personnel. Earned admiration through mentoring; resulted in 100% retention, several re-enlistments, 21 advancements, and 100% compliance during inspections and operations • Spearheaded efforts to aid Navy Command Flood victims, creating database to track personal losses and insurance claims for 29 Sailors who lost total of over $25,000.00 in automobiles and personal property. Acted as liaison between claimants, Judge Advocate General and insurance companies. Followed all claims to completion Show less

    • Department Leading Petty Officer (LPO)
      • Nov 2006 - Sep 2007

      • Provided constant guidance, support and leadership to Navy's largest department; over 175 Sailors, resulting in 3 Sailors of the Quarter, and 35% advancement rate • Provided guidance to junior operators on Navy and officer programs. One Sailor applied for, was accepted to and graduated from Naval Officer program • Led by example while forward deployed to Guantanamo Bay (JTF-GTMO) Cuba, as ground support analyst / supervisor. Provided Indications and Warnings to local Commanders. Accomplished over 19 summary reports, supervised analysts processing over 25,000 elements of raw intelligence items Show less

  • US Navy
    • San Francisco Bay Area and LaMaddelena, Italy
    • Hull Maintenance Technician
      • Mar 1985 - Jul 1999

      • Planned, supervised, and performed tasks necessary for fabrication, installation and repair of all types of shipboard structures, plumbing, sheet metal fabrication, carpentry and piping systems. • Organized, supervised, and trained personnel in maintenance and hull and mechanical repair. • Supervised and performed tasks in procurement and issuance of supplies and repair parts. • Instructed personnel and enforced safety and security precautions • Prepared records and reports. • Fabricated and repaired all types of equipment and items. • Expertise included forming metal of all thicknesses with hand tools such as hammers, screwdrivers, pliers and power hand tools, welders and very large cutting, forming and shaping equipment. Show less

Education

  • Wayland Baptist University
    Bachelor of Applied Science - BAS, Cyber Security
    2018 - 2019
  • The University of Texas at San Antonio
    Bachelor’s Degree, Cyber Security
    2016 - 2018
  • Northwest Vista College
    AAS, Video Game Development - Production
    2012 - 2015
  • ACI Learning
  • ACI
    Information Technology
    2023 - 2023

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