Ralph "Erik" Bayless
Computer User Support Specialist at ACI Learning- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Security+
LeaderQuest HQJul, 2022- Oct, 2024 -
CompTIA Security+
LeaderQuest HQJul, 2022- Oct, 2024 -
CompTIA A+ Core 2
LeaderQuest HQJun, 2022- Oct, 2024 -
CompTIA Network+
LeaderQuest HQJun, 2022- Oct, 2024 -
CompTIA A+ Core 1
LeaderQuest HQMay, 2022- Oct, 2024 -
ITIL Foundation Level
AXELOS Global Best PracticeMay, 2022- Oct, 2024 -
ITIL® Foundation
LeaderQuest HQMay, 2022- Oct, 2024 -
CompTIA IT Fundamentals (ITF+) Certification
CompTIADec, 2019- Oct, 2024 -
ASNT NDT Level II Certification - Liquid Penetrant Testing (PT) (ASNT-NDT2-PT)
ASNT (The American Society for Nondestructive Testing)Jul, 2014- Oct, 2024 -
CompTIA A+ ce Certification
CompTIASep, 2022- Oct, 2024
Experience
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ACI Learning
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San Antonio, Texas, United States
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Computer User Support Specialist
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May 2022 - Present
• Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues • Ensured physical security & common attacks while securing the wired and wireless local network • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues • Ensured physical security & common attacks while securing the wired and wireless local network • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts
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Florescent Penetrant Inspector
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Jul 2014 - Feb 2022
Level II Florescent Penetrant Inspector • Headed and maintained the inspection line so it met Nadcap standards. • Documented, and maintained organizational / national standards through daily/weekly/monthly checks. • Identified potential problems and opportunities, perceived the impact and the implications of decisions on other components of the organization • Trained multiple individuals so that they could eventually fulfill my duties. • Tracked, and made sure valuable programs moved smoothly through my department. • Proved ability to read blueprints and follow guidelines set by Boeing, Space-X, Blue Origin, Schlumberger, etc... Show less
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VinoPRO
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Santa Rosa, California
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Sales Representative
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Jun 2013 - Sep 2013
Represented multiple wineries in DTC sales. • Talked to customers over the phone about their likes/dislikes so that I could offer them a product that would fit their flavor profile. • Maintained notes in a CRM system, so we could track customer likes, and buying history; giving us the ability to offer them more products before they ran out, or a specialty product that we thought they might like. Represented multiple wineries in DTC sales. • Talked to customers over the phone about their likes/dislikes so that I could offer them a product that would fit their flavor profile. • Maintained notes in a CRM system, so we could track customer likes, and buying history; giving us the ability to offer them more products before they ran out, or a specialty product that we thought they might like.
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Briggs Auto Group
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Manhattan, Kansas
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Internet Sales Manager
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Jun 2009 - Jun 2012
Contacted customers over phone/social media/ email. Directed them to the best sales person for their wants, needs, and personality. I also, redesigned most of the paperwork used to begin a sale, and helped it become more efficient. My initial position was in sales; I specialized in sport cars, and high end luxury sedans. Contacted customers over phone/social media/ email. Directed them to the best sales person for their wants, needs, and personality. I also, redesigned most of the paperwork used to begin a sale, and helped it become more efficient. My initial position was in sales; I specialized in sport cars, and high end luxury sedans.
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US Army
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Multiple
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Petroleum Supply Specialist/CH-47 Air Crew
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Oct 2005 - Apr 2009
Maintained multiple types of vehicles (airframe/ground), and made sure all equipment was always mission ready. Tested aviation fuels for undissolved (free) water, using an ultraviolet detector kit, adjusted levels if required, refueled aircraft, and was a crew member on over a hundred flights over seas. Maintained multiple types of vehicles (airframe/ground), and made sure all equipment was always mission ready. Tested aviation fuels for undissolved (free) water, using an ultraviolet detector kit, adjusted levels if required, refueled aircraft, and was a crew member on over a hundred flights over seas.
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Education
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2022 - 2022
ACI Learning
Information Technology
Community
