Experience

Schindler France

• France
• Transportation Equipment Manufacturing
• 400 - 500 Employee

• Digital Project Manager

  • Aug 2021 - Present

  Provide end-to-end digital project management support from inception to launch for various internal projects. Oversee the production of client deliverables. Carry out marketing initiatives for the company, such as media updates and newsletters. Conduct team and customer training on using the ActionBoard platform while defining and documenting specifications. Liaise with the global IT team to provide feedback on anomalies and tool improvements. Screen and rectify customer and team issues. Collaborate with other project managers to follow up on projects. • Successfully created over 1000 user accounts on ActionBoard platform for customers. • Efficiently trained 300+ collaborators on opening and maintaining more than 800 ActionBoard accounts for customers. • Strategically produced a training manual of 30 pages from scratch for customers. • Addressed and resolved 5+ customer queries on a daily basis.



SCHINDLER TELE CONTROLE

• France
• Security and Investigations
• 1 - 100 Employee

• Call Center Operator

  • Jun 2021 - Aug 2021



Albatrans

• Truck Transportation
• 1 - 100 Employee

• Digital Project Manager

  • Sep 2019 - Nov 2020

  Launched and monitored various communication campaigns for the company. Involved in the community and website management to build and maintain the digital presence of the brand. Screened inbound customer service calls and rectified complaints by providing satisfactory solutions. Compiled and accurately updated records of the passenger information system. • Improved customer satisfaction by 30% by proactively responding to and resolving customer complaints in a timely manner. • Accelerated social media followers of the company by 40% by handling social accounts and publishing daily posts across all platforms.



SCHINDLER TELE CONTROLE

• France
• Security and Investigations
• 1 - 100 Employee

• Call Center Operator

  • May 2019 - Aug 2019

  Answered customer requests and complaints via call in a professional manner. Provided remote assistance to customers to accommodate specific requests of every individual. Facilitated information flow between customers and cross-functional teams while keeping a record of daily interactions and proposed solutions. • Won the “Employee of the Month” award for screening over 400 inbound calls daily and delivering exceptional customer service. Answered customer requests and complaints via call in a professional manner. Provided remote assistance to customers to accommodate specific requests of every individual. Facilitated information flow between customers and cross-functional teams while keeping a record of daily interactions and proposed solutions. • Won the “Employee of the Month” award for screening over 400 inbound calls daily and delivering exceptional customer service.



COGEREST

• France
• 1 - 100 Employee

• Order Picker

  • Mar 2019 - Apr 2019

  - Preparation of meal trays - Checking stocks and deliveries - Preparation of meal trays - Checking stocks and deliveries



Groupe ABCD INTERNATIONAL

• France
• Retail Office Equipment
• 1 - 100 Employee

• Order Picker

  • Jul 2017 - Aug 2017

  - Participation in the building of bulkheads - Participation in the building of bulkheads



Darty

• Retail
• 700 & Above Employee

• Sales Trainee

  • Jan 2017 - Mar 2017

  - Price labeling and POS display - Shelving - Customer service and advice - Sales administration via software package - Stock checking - Inventories - Sales demonstration events - Price labeling and POS display - Shelving - Customer service and advice - Sales administration via software package - Stock checking - Inventories - Sales demonstration events



ATHIS MONS PRIVATE HOSPITAL

• Athis-Mons, France

• Trainee IT Systems Administrator

  • Jan 2015 - Mar 2015

  - Computerized maintenance management system (CMMS) - IT asset management (ITAM) - Network printers installation - Computerized maintenance management system (CMMS) - IT asset management (ITAM) - Network printers installation