Teaching Assistant / Open Mic Emcee

• Aug 2023 - Present

Senior Learning Designer

• May 2022 - Present

• Leading cross-functional collaboration, creating comprehensive training programs that meet diverse learner needs with 90+% satisfaction ratings. • Developing and implementing e-learning modules resulting in a 30% increase in employee engagement and a 20% improvement in knowledge retention among learners. • Proactively seeking opportunities to streamline processes and improve efficiency, even in the midst of ambiguity, resulting in optimized workflows and smoother operations. • Improving the needs assessment process, significantly reducing development time by 45% and increasing solutions’ accuracy. • Demonstrating exceptional project management abilities, coordinating and overseeing multiple concurrent projects, ensuring seamless execution, on-time delivery, and adherence to quality standards. • Advocating for improved approaches to projects within the department, effectively raising concerns about suboptimal strategies, and proposing alternative solutions to drive project success. Show less

HR Learning & Design Specialist

• Nov 2019 - May 2022

• Created and implemented over 30 online courses for Human Resources topics, including implicit bias, principal onboarding, contract terms, and more over a two-year tenure. • Revamped existing 10 new employee orientation modules to increase accessibility, brand cohesion, interactivity, and within the first 90 days of tenure using Articulate Storyline. • Served on change committees for several district-wide initiatives, including Moodle to Learning Space transition, MS Office to Google Suite transition, and InforHR to Oracle transition. • Solved the problem of incorrect enrollments to the new employee orientation modules, leading to an 85% reduction in student emails to the department's inbox over a three-month period. • Troubleshot an eLearning course that wouldn’t complete, leading to another reduction in emails to the department's inbox, leading to a 35% increase in productivity. • Developed a systematic process for learning project requests that reduced turnaround time by 65%, leading to quicker knowledge transfer on the job. • Received an award for customer service excellence during the 2019-2020 school year for responses to new hires who needed help completing new hire orientation. • Received multiple kudos from different subject matter experts for collaboration and soft skills. Show less

Elearning Developer

• Jul 2018 - Mar 2019

• Collaborated with client to create a photorealistic style for older teenage students, leading to an increase in inventory and sales to school districts by 33%, over a 8-month period. • Designed and optimized eLearning modules to encourage the improvement of social and emotional skills in young learners. • Coordinated with team members on a weekly basis to ascertain project status and deadlines were met. • Collaborated with client to create a photorealistic style for older teenage students, leading to an increase in inventory and sales to school districts by 33%, over a 8-month period. • Designed and optimized eLearning modules to encourage the improvement of social and emotional skills in young learners. • Coordinated with team members on a weekly basis to ascertain project status and deadlines were met.

Instructional Designer Apprentice

• Jun 2017 - Nov 2018

• Utilized adult learning principles and instructional systems models to create instructor-led training for personnel to improve interactions with students. • Devised and implemented instructor-led continuing education training for professional clinicians; generated storyboards, course presentations, and facilitator guides. • Strategized best methods for incorporating effective learning activities into training based on adult learning principles. • Utilized adult learning principles and instructional systems models to create instructor-led training for personnel to improve interactions with students. • Devised and implemented instructor-led continuing education training for professional clinicians; generated storyboards, course presentations, and facilitator guides. • Strategized best methods for incorporating effective learning activities into training based on adult learning principles.

Writing Teacher

• Mar 2016 - Nov 2018

Training Services Specialist

• Sep 2017 - Jun 2018

• Created and edited textbooks, job aids, and marketing materials to promote learning and share relevant information with students, teachers, prospective B2B clients, and subject matter experts. • Managed production and support of live virtual instructors to maximize learner engagement and knowledge transfer by creating an onboarding process that increased instructor comfort, increasing learner satisfaction. • Composed and published a monthly internal newsletter to advocate company culture. Show less

Adjunct Teacher

• Jan 2017 - Jun 2017

• Introduced middle schoolers to social justice concepts by way of art and other communication skills. • Developed a curriculum with the cooperation of my students via group agreements and flexibility for better classroom management. • Introduced middle schoolers to social justice concepts by way of art and other communication skills. • Developed a curriculum with the cooperation of my students via group agreements and flexibility for better classroom management.

Research Analyst

• Sep 2014 - Jan 2016

Financial Care Representative

• Jan 2007 - Oct 2009

Technical Support Specialist / Training Specialist (Buddy)

• Jan 2005 - Oct 2006