Experience

Toro Group S Ltd.

• Bulgaria
• Human Resources
• 1 - 100 Employee

• Leadership Development Consultant

  • Sep 2021 - Present



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Learning and Talent Development Business Partner

  • Jan 2021 - Sep 2021



AIG

• United States
• Insurance
• 700 & Above Employee

• Learning and Talent Development Business Partner

  • Mar 2019 - Dec 2020

  Training need analysisLeadership program creationLeadership program facilitationLeadership program training leadOnboardingTeam interventions

• Business Process Trainer - Global Business Services

  • May 2015 - Mar 2019

  Main activities and responsibilities:Preparing training materials and curriculum, conducting training and upskill sessions for claims adjusters.Preparing and conducting soft skills and development trainings for employees and management.Conducting regular HR career counseling sessions with high potential employees as part of their development program.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Learning Specialist and QA in MoneyGram Project

  • Oct 2013 - Apr 2015

  Conducting training, coaching, and mentoring for new hires and escalated groups, according to the client’s requirements.Participation in client calibration sessions and performing quality assessment to identify performance gaps.Preparation of learning materials and guidelines in accordance to the client’s policies and requirements

• Customer Care Representative in MoneyGram project

  • Nov 2012 - Oct 2013

  Handling inbound and outbound calls related to the products and services offered by MoneyGram. Assisting customers and agents by providing accurate and adequate information regarding their cases and specific situations.