Rakshit Vyas
Customer Success Manager at ASSERTION Inc- Claim this Profile
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Bio
Shiv Devrajan
Rakshit has been part service management/customer success team since he started at Datavail. He is an out of the box thinker who made positive contributions to improve internal process. Always eager to contribute more and go that extra mile to get tasks completed on time. Rakshit is a team player and will be an asset to any company he joins.
Brian Pauls
Rakshit is an excellent analyst and a hard worker, with the ability to communicate complex details to customers and help them respond constructively. I highly recommend working with Rakshit if you have essential customer success objectives and need a skilled team member to achieve them.
Shiv Devrajan
Rakshit has been part service management/customer success team since he started at Datavail. He is an out of the box thinker who made positive contributions to improve internal process. Always eager to contribute more and go that extra mile to get tasks completed on time. Rakshit is a team player and will be an asset to any company he joins.
Brian Pauls
Rakshit is an excellent analyst and a hard worker, with the ability to communicate complex details to customers and help them respond constructively. I highly recommend working with Rakshit if you have essential customer success objectives and need a skilled team member to achieve them.
Shiv Devrajan
Rakshit has been part service management/customer success team since he started at Datavail. He is an out of the box thinker who made positive contributions to improve internal process. Always eager to contribute more and go that extra mile to get tasks completed on time. Rakshit is a team player and will be an asset to any company he joins.
Brian Pauls
Rakshit is an excellent analyst and a hard worker, with the ability to communicate complex details to customers and help them respond constructively. I highly recommend working with Rakshit if you have essential customer success objectives and need a skilled team member to achieve them.
Shiv Devrajan
Rakshit has been part service management/customer success team since he started at Datavail. He is an out of the box thinker who made positive contributions to improve internal process. Always eager to contribute more and go that extra mile to get tasks completed on time. Rakshit is a team player and will be an asset to any company he joins.
Brian Pauls
Rakshit is an excellent analyst and a hard worker, with the ability to communicate complex details to customers and help them respond constructively. I highly recommend working with Rakshit if you have essential customer success objectives and need a skilled team member to achieve them.
Credentials
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Kizen certificates
IGATE
Experience
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ASSERTION Inc
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United States
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Data Security Software Products
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1 - 100 Employee
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Customer Success Manager
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Feb 2023 - Present
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Datavail
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Service Delivery Specialist
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Dec 2018 - Jan 2023
Job Profile: Managing the complete service delivery operation activities as a Service Delivery Specialist. Responsible for: 1) SOW review & sign off, Client on-boarding and internal systems set up 2) Schedule kick-off meetings & resource management 3) Monitor resource utilization (Contract vs Actual efforts). Prepare, analyze & share the efforts utilization report with respective internal & external stakeholders 4) Handle the overages matter in case of high efforts utilization 5) Manage client billing and invoicing related activities 6) Furnish the required documents & reports to respective internal & external stakeholders 7) Monthly business review with customers 8) Handling a complete portfolio of US clients Show less
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Project Manager – Operations
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Feb 2015 - Dec 2018
Job Profile: Project Management Office (PMO) & WorkForce Management (Non-technical) Responsible for: 1) Estimation, tracking, budgeting & forecasting of the projects 2) Leading Dot Net, HTML, Graphic, SEO & Testing Team 3) Review the requirements documents prepaid by the analyst team 4) Quality check of the work done by testing team (End to End testing work - Compatibility, functionality, usability, reliability, security, installation and related test methodologies & Functional Testing of User Portals) 5) End to end project management activities (Project Kick off, Resource assignment, project tracking, invoicing, customer feedback meeting) 7) Building strong customer Relationship 8) Innovation lead - Reduce the cost, efforts and time in performing many processes/activities through an automation 9) Responsible for defining, recommending and delivering Business Intelligence strategies and roadmaps. 10) Converting data into business intelligence Show less
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IGATE
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Morocco
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Professional Training and Coaching
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1 - 100 Employee
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Senior Operations Associate
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Apr 2011 - Dec 2014
Job Profile: Project Management Office (PMO, Non-technical) - US customers Responsible for: 1) Estimation, tracking, budgeting & forecasting of the projects 5) End to end project management activities (Project Kick off, Resource assignment, project tracking, invoicing, customer feedback meeting) 7) Security and compliance management 8) Contract management 8) Innovation lead - Reduce the cost, efforts and time in performing many processes/activities through an automation 9) Onsite resouce onboarding and offboarding management Show less
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Quatrro Business Support Services
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United States
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Outsourcing and Offshoring Consulting
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500 - 600 Employee
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Operation Associate
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Aug 2010 - Apr 2011
Job Profile: Preparation of complete monthly financial report for US automobile stores Responsible for: 1) Reconciliation of AR & AP entries & doing adjustments for the collection 2) Preparation of BRS on a monthly basis 3) Preparation of Debit/Credit Note to the customer as well as Vendor 4) Extract of Ledgers as required for Statutory Audit & Internal Audit 5) Petty cash handling & accounting for the Petty cash voucher 6) Passing Bills, maintenance & making payments 7) Preparing P& L account, balance sheet & tax report Show less
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Education
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2007 - 2010
K.P.B Hinduja College Of Commerce
Bachelor Of Banking and Insurance, Banking, Corporate, Finance, and Securities Law -
2005 - 2007
Chinai College Of Commerce
H.S.C, Business/Commerce, General -
1992 - 2005
Saraswati Vidhya Mandir
S.S.C, Distinction
Community
