Experience

Think and Learn Pvt. Ltd

• Education
• 300 - 400 Employee

• Technical Support Specialist

  • Jul 2021 - Present

  The role includes management of technical activities for after Sales of educational products marketed & sold. Handle Technical Escalations that could not be resolved at Level 1 & 2 and provide timely resolution. Connecting with users to quickly understand the root of their hardware/software problems, diagnose & troubleshoot issues. Coordinate with other departments like Product Development & Testing, thereby ensuring best possible resolution to the issues reported by users. Arrange for replacement in certain cases where issue could not be resolved. Logging the queries/issues of users/resolution provided & maintain a database for analysis & future actions. Follow up customer complaints until closure. Show less



think-&-learn-pvt-ltd

• E-Learning Providers
• 400 - 500 Employee

• Product Specialist

  • Dec 2019 - Jun 2021

  The role included connecting with students regularly actively listen to their academic requirements & cater it. Understand the interests of the students, help plan goal & provide guidance towards achieving it. Encouraging students to indulge in studies & progress further academically with the help of Byjus Product. Follow up on the tasks assigned, commitments promised by students. Provide constructive feedback. Discuss progress with parents & collect in feedback. Arrange help from respective teams or POCs as per student requirements which could not be addressed from my end or outside my filed of experience. Conducted KT sessions within team for the junior members. Show less