Experience

Chrysalis Home Needs Private Ltd
• India
• Technology, Information and Internet
• 1 - 100 Employee
• Business Head

  • Aug 2022 - Present

BabySutra
• India
• Wellness and Fitness Services
• 1 - 100 Employee
• Business Head

  • Nov 2021 - Jan 2023
• Business Head

  • Nov 2019 - Apr 2021

  • Recognized for increasing sales in major accounts while also expanding local customer base. Focus on selling solutions to fit customers unique needs and flexibly adapt sales tactics. • Exceeded sales quota by 80% annually in-spite of pandemic in 2020. • Grew sales to 60 lakhs monthly in 6 months with increase in EBITDA profit. • Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts and obtaining references from existing clients • Auditing calls of sales team. • 180 team members including sales, marketing, tele callers, on field sales team and other department heads training, handling and reporting authority. • Making sure company meets set targets. • Making sure 100% Customer satisfaction. • Focusing on minimum 85% Customer Retention. • Planning strategies to bring in new customers. • Setting day and week target and making sure company achieves it. • Making sure quality of service is excellent every single day. Show less



Kaya Limited

• India
• Consumer Services
• 400 - 500 Employee

• Clinic sales Manager

  • Dec 2018 - Oct 2019

  • Understanding the needs of inbound/outbound/walk-in customers and approach them appropriately to meet their requirements. • Meeting set targets. • Ensuring customer retention and renewal of membership. • Developing and sustaining solid relationships with customers to encourage repeat business. • Developing in-depth knowledge of customer products and service to make suitable recommendations based on customers’ needs and preferences. • Handing business of 2.4 cr annually with 10 people reporting including dermatologist. • Auditing calls of sales team. • Handling team of 45 people • Registered growth after joining the clinic. • Planning strategies to achieve collection targets every month. • Taking morning huddles to give directions to team members. • Handling Clients complaints and making them delighted. • To focus on improving referrals & Ticket Size Show less



Jean Claude Biguine - Salon & Spa

• India
• Consumer Services
• 1 - 100 Employee

• Salon Business Manager

  • Mar 2015 - Nov 2018

  • Accountable for new business development and revenue from new clients through direct sales and customer relationship management. • Meet assigned targets for profitable sales growth. • Ensuring a healthy lead pipeline of prospective clients. • Follow up with prospective clients and excelled in closing deals • Experienced across sales cycle from new lead generation to closing of the deal. • Planning strategies to achieve collection targets every month. • Taking morning huddles to give directions to team members. • Handling and mentoring team of 60 people • Handling Clients complaints and keeping them delighted. • Focus on improving cross sell, referrals, ticket Size & memberships. Show less



Panache Salon and Academy

• Personal Care Product Manufacturing
• 1 - 100 Employee

• Head Of Sales

  • Aug 2010 - Jan 2015

  • Meeting set targets on daily and weekly basis to minimize month end pressure. • Keeping healthy pipeline to create fair monthly visibility and projection. • To ensure Guest delightful experience • Handled business of 6 cr annually with 60 people reporting. • Handled 3 & more salons sales and operations after being promoted. • Handling and mentoring team of 60 people. • Planning strategies to achieve collection targets every month. • Taking morning huddles to give directions to team members. • Handling Clients complaints and making them delighted. • Prioritize improvement in Cross Sales, referrals and upsell. Show less