Experience

PenguinPickUp

• Canada
• Online and Mail Order Retail
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2020 - Present

  Toronto, Ontario, Canada • Demonstrated excellent customer service and fostered an in-depth knowledge of postal distribution methods by servicing customers at the front desk, and responding to inquiries through email and Salesforce. • Received and organized over 100+ deliveries daily, sorting packages by courier and company partners, and coordinating product placement to facilitate an efficient and organized work environment. • Processed monetary sales and any outstanding inquiries/issues routinely through the… Show more • Demonstrated excellent customer service and fostered an in-depth knowledge of postal distribution methods by servicing customers at the front desk, and responding to inquiries through email and Salesforce. • Received and organized over 100+ deliveries daily, sorting packages by courier and company partners, and coordinating product placement to facilitate an efficient and organized work environment. • Processed monetary sales and any outstanding inquiries/issues routinely through the use of POS applications such as Shopify and Moneris to maintain company standards. • Monitored tracking statistics and data to ensure packages are received and delivered in a timely manner. • Enhanced customer satisfaction consistently over a span of 3 years, resulting in a noticeable improvement in the Google store rating from 2.3 to 4.0. Show less



Subway

• United States
• Restaurants
• 1 - 100 Employee

• Server/Supervisor

  • Dec 2015 - Jul 2020

  Toronto, Canada • Demonstrated excellent customer service consistently when responding to customer concerns and inquiries by promptly resolving any issue. • Maintained compliance with company policies and procedures for food safety, sanitation and quality to ensure that health codes regulations are met. • Organized and documented backroom stock electronically through Excel to decrease waste and profit loss which allowed for an efficient… Show more • Demonstrated excellent customer service consistently when responding to customer concerns and inquiries by promptly resolving any issue. • Maintained compliance with company policies and procedures for food safety, sanitation and quality to ensure that health codes regulations are met. • Organized and documented backroom stock electronically through Excel to decrease waste and profit loss which allowed for an efficient workflow and minimized product loss. • Facilitated many tasks at one time while being the sole employee on a shift, including restocking items for morning shifts and cash reconciliation. Show less



Cineplex

• Canada
• Entertainment Providers
• 700 & Above Employee

• Line and Prep Cook

  • Apr 2018 - Aug 2018

  Toronto, Canada Area • Stocked and prepared food items to necessary levels daily. • Kept prep station and utensils cleaned and sanitized. • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. • Closed the kitchen after each shift and precisely followed closing checklist for kitchen stations. • Monitored the freshness and condition of prepared foods. • Complied with health and sanitation practices and procedures. • Completed opening and closing checklists… Show more • Stocked and prepared food items to necessary levels daily. • Kept prep station and utensils cleaned and sanitized. • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. • Closed the kitchen after each shift and precisely followed closing checklist for kitchen stations. • Monitored the freshness and condition of prepared foods. • Complied with health and sanitation practices and procedures. • Completed opening and closing checklists according to set standards. Show less



Sigma Chi Fraternity

• United States
• Civic and Social Organizations
• 400 - 500 Employee

• Risk Management

  • Sep 2016 - Apr 2017

  St. Catharines, Ontario, Canada Risk Manager for Sigma Chi Lambda Colony Identified and analyzed potential risks to the fraternity, fraternity house, and fraternity-sponsored events. Provided and implemented solutions to eliminate or reduce risk to an acceptable level. Provided bi-weekly report of outcomes of fraternity sponsored events with an assessment of the risks that were undertaken.

• Secretary

  • Sep 2015 - Apr 2016

  St. Catharines, Ontario, Canada - Organized and recorded the minutes for weekly chapter and executive meeting. - Oversaw the maintenance of all records and administered all bookkeeping for Fraternity activities - Corresponded with executive and regular members and provided weekly updates of fraternity business.



Petro-Canada

• Oil and Gas
• 1 - 100 Employee

• Cashier

  • Apr 2013 - Aug 2014

  Toronto, Canada Area • Processing gas and amenities payments. • Restocked food and beverage area. • Replenished merchandise shelves with items from the stockroom. • Managed cash stock and inventory balances accurately. • Processed all sales transactions accurately and in a timely fashion. • Regularly sought opportunities to up sell and add on additional merchandise.



Swiss Chalet Fine Foods

• United States
• Food and Beverage Services
• 400 - 500 Employee

• Dishwasher

  • May 2013 - Aug 2013

  Toronto, Canada Area Restocked, organized, and rotated inventory every other morning when new items arrived. Cleaned the inside and outside of the restaurant in order to maintain a clean and presentable environment. Organized plates, glassware, and other used items in my work area in order to efficiently be cleaned by automated machine.