Experience

Accelere

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Head Of Business Operations

  • Aug 2017 - 6 years 5 months

  Ahmedabad Area, India • Spearheading the complete RPO and KPO vertical • Coordinating with superiors to formulate decisions for operational activities and set strategic goals • Administering team for accuracy and meeting the deadline for projects • Strategizing and supervising the day-to-day activities of the business to ensure smooth progress • Organising staff and providing constructive feedback to excel in the organisation • Assessing the efficiency of business procedures regularly, ensuring… Show more • Spearheading the complete RPO and KPO vertical • Coordinating with superiors to formulate decisions for operational activities and set strategic goals • Administering team for accuracy and meeting the deadline for projects • Strategizing and supervising the day-to-day activities of the business to ensure smooth progress • Organising staff and providing constructive feedback to excel in the organisation • Assessing the efficiency of business procedures regularly, ensuring compliance with organizational objectives and suggesting improvements • Recruiting, leading & monitoring the performance of the team members for maintaining excellence in the service operations • Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members • Preparing plans for allocating resource on different verticals accordingly • Supervising the complete processes and ensuring client satisfaction • Evaluating the financial information and modifying operational budgets to promote profitability on a monthly basis • Examining overall performance by gathering, analyzing and interpreting data and metrics and creating a proposal for project initiation and suggesting the suitable business model • Steering efforts for fixing pricing, terms & estimations • Liaising with clients to gather requirement Show less



Accelere Infosoft Pvt Ltd

• India
• Staffing and Recruiting
• 1 - 100 Employee

• Operations Manager

  • Jan 2013 - Aug 2017

  Ahmedabad, Gujarat

• Assitant Business Manager

  • May 2011 - Dec 2012

  Ahmedabad, Gujarat



Gateway TechnoLabs Pvt. Ltd

• India
• Computer Software
• 1 - 100 Employee

• Business Development

  • May 2009 - May 2011

  Ahmedabad Area, India • Analyse the business and develop strategies to increase sales and profit. • Work with data research experts to generate leads for specific demographics and business domain • Prepare Campaigns for Quarters; do lead qualification for cold calling. • Prepare daily and weekly performance report. • Develop new marketing strategies & proactively innovate to increase sales. • Communicate with Leads for Initial Feasibility Study, Estimations, work on Proposals and convert lead to… Show more • Analyse the business and develop strategies to increase sales and profit. • Work with data research experts to generate leads for specific demographics and business domain • Prepare Campaigns for Quarters; do lead qualification for cold calling. • Prepare daily and weekly performance report. • Develop new marketing strategies & proactively innovate to increase sales. • Communicate with Leads for Initial Feasibility Study, Estimations, work on Proposals and convert lead to prospective clients. • Prepare Proposal containing technical, commercial & legal details. • Negotiate with Client on Pricing, Term & estimations. • Assists in strategy development. • Monitors client budgets and billing process for accuracy and timeliness. • Manage entire sales process communication - lead generation to deal closure. • Reported to Executive Vice President (North America) Show less



Azure Knowledge Corporation

• United States
• Market Research
• 400 - 500 Employee

• Loan officer- US Retail

  • Feb 2007 - Apr 2009

  Ahmedabad Area, India • Transition of a BPO Mortgage Processing Project for End-To-End Process of Lead Generation to Loan Funding • Meet with applicants to obtain information for loan applications and to answer questions about the process • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans • Communicating with Clients, Lenders and all the Third parties in US and in India • Review and update credit and loan files • Stay abreast of new… Show more • Transition of a BPO Mortgage Processing Project for End-To-End Process of Lead Generation to Loan Funding • Meet with applicants to obtain information for loan applications and to answer questions about the process • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans • Communicating with Clients, Lenders and all the Third parties in US and in India • Review and update credit and loan files • Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs • Handle customer complaints and take appropriate action to resolve them • Confer with underwriters to aid in resolving mortgage application problems • Responsible for conducting training for fresher and new joiners in the Lead Generation team • Manage a team for lead generation • Team Management, Client Management, Business Development, Training • Reporting to the Business Head Show less



Moksha Business Solution Ltd

• Sr. Customer Service Representative (UK Mortgage)

  • Feb 2006 - Jan 2007

  Ahmedabad Area, India • Study UK culture, accent and time zones to target specific region in UK • Designing an introductory call script that is now standard for the department • Developing a strategy for attacking and penetrating a customer master list • Devising a technique for introducing the sales concept and the product to customers • Understand customer requirement and thereby provide optimized service solutions • Coordinate with team and team leader to achieve sales targets for specific campaign



PagePoint Services Pvt. Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Supervisor (Airtel Postpaid – Inbound)

  • Nov 2004 - Jan 2006

  Ahmedabad Area, India • Queries on tariff plans and packs. • Managing customer retention. • Cross-sell / up-sell • Complaint resolution • Billing queries and complaint handling • Responsible for quality, performance and IJP • Activation and deactivation of services • Motivating team to achieve the set target



Hem Oxygen

• Office Executive

  • Apr 2003 - Oct 2004

  Hem Oxygen Company established in 1998. Deliver value-added solutions based on the supply of gases, equipment, consumables and services for Manufacturing and research industries; Involve in Production and Management. Key Responsibilities/Achievements Taking care of day to day office operations Accounts handline Staff management Production supervision