Scrum Master

• Apr 2023 - Present

Senior Business Consultant

• Apr 2022 - Present

1. Rich experience in cross functional projects and contribution to Org level and divisional initiatives2. Experience in change management, quality management, integration and re-organization as well as training and coaching3. Good understanding of Agile framework

Business Consultant

• Nov 2020 - Apr 2022

1. Provide Consulting services like Project transition, process re-engineering, deep dive analysis 2. Proven experience in Business analysis & software development life cycle 3. Business Analyst/Visioning Manager for one of the biggest transition projects for Allianz to bring in similar experience to all the products & services offered to the customers across Allianz locations (Australia, Italy, Spain, Germany, UK & France) 4. Understanding Client requirements/ Demands from Lead OE to move away from legacy applications, facilitate workshops with Product Owners, Scrum Masters, Product Managers, SMEs & participating OEs to brainstorm the requirements and decide on the Global requirements 5. Driving Continuous Improvement - analyzing current & new business and drive projects to bring improvements in efficiency6. Review of Demands, Use Cases, Epics & User stories 7. Experience working in JIRA/Confluence/Miro board 8. Acted as Scrum Master for a short period of time and familiar with Scrum ceremonies 9. Responsible for maintaining and grooming Product backlog by interacting with client and Product Owner10. Responsible for Onboarding New joiners in the organization 11. Closely involved in the recruitment drives for the division Show less

Assistant Manager

• Dec 2016 - Oct 2020

1. Managed a Project team of 10 – 15 members 2. Experienced in managing Contact center & back-office operations projects 3. Regular connect with Stakeholders on Project progress, Quality reviews, Team performance, Identify impediments and working on risk mitigation plans 4. Established strong stakeholder relationship & involved closely in Client visits 5. Played an important role in transition of 3 projects from Australia to India hub 6. Involved in new platform/application testing, unit time studies & quality reviews 7. Proven experience working in PGD, TSD, QSD, FMEA & BIA 8. Part of recruitment drives for the division 9. Multiple Process improvements & business re-engineering done by closely working with Process owners, Data Analytics & Consulting team10. Successfully cleared various Internal/External Audits for team, ensuring 100% compliance Show less

Risk Consultant

• Feb 2016 - Nov 2016

1. Supported the Motor Claims & Sales process 2. Deep dive analysis on the Policy documents, before final issuance to the customer 3. Managed the policies for Premium segment cars like Bentley, Maserati etc 4. Involved in Risk analysis discussion with underwriters from insurance companies like AIG/AXA/RSA and Zurich 5. Assisted in the physical inspection & damage assessment for the motor claims process 1. Supported the Motor Claims & Sales process 2. Deep dive analysis on the Policy documents, before final issuance to the customer 3. Managed the policies for Premium segment cars like Bentley, Maserati etc 4. Involved in Risk analysis discussion with underwriters from insurance companies like AIG/AXA/RSA and Zurich 5. Assisted in the physical inspection & damage assessment for the motor claims process

Subject Matter Expert

• Aug 2013 - Jan 2016

1. Trained 165+ New joiners in Insurance Motor Claims end to end process 2. Lead SME for India Location and played a pivotal role in process transition from UK to India hub 3. Delivered process & soft skills training 4. Responsible for coaching, mentoring, work allocation, performance monitoring, quality auditing & feedback for the team members 5. Identifying and realizing financial benefits from productivity gains, Innovation campaign, Process improvements & Six sigma equivalent projects 6. Developing employee welfare programs, identifying training needs and conducting trainings, employee grievance handling, sound knowledge in policies and guidelines in relation to employee disciplinary, absence monitoring, leave management, compensation and benefits, code of conduct etc. Show less