Experience

HealthFore Technologies Limited

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Head IT

  • 2006 - Present

• Sr. Manager - Tech Services

  • Apr 2006 - Present

  • Technical Support and Team Management, IT Infrastructure Management, solution design & implementation, Systems administration.• Design and implement Red Hat Linux Cluster, HP-UX Service Guard Cluster and Windows Cluster based solution.• Design end to end Infrastructure solution to meet client business and technical requirement following standard processes.• Managing Azure cloud subscription and migration of on premise Exchange mail solution to MS Office 365.• Pre-sales Infra solutions sizing, designing, managing Infrastructure products, Datacenter Infra &Cloud Based Solutions.• An effective team manager and maintain healthy environment within the team. Excellent leadership, communication, team building, strategic planning, analytical and problem solving skills. • Managed team of customer support engineers providing support to Wipro, Acer and Lenovo product range.



Prime Syscom Pvt. Ltd.

• Ludhiāna Area, India

• Customer Support Manager

  • Apr 1998 - Mar 2006

  • Responsible for providing solution and escalated technical support to various Corporate Clients such as Hero Cycles, Avon cycles, Ralson India, Vardhman Ind, BSNL, Indian Army, Ludhiana Stock Exchange etc. • Managing and Leading a team of 30 customer support engineers. • Responsible for support / FMS revenue generation and customer management. • Implementation and supporting solutions based on HP, IBM, Wipro, Acer hardware. • Responsible for providing solution and escalated technical support to various Corporate Clients such as Hero Cycles, Avon cycles, Ralson India, Vardhman Ind, BSNL, Indian Army, Ludhiana Stock Exchange etc. • Managing and Leading a team of 30 customer support engineers. • Responsible for support / FMS revenue generation and customer management. • Implementation and supporting solutions based on HP, IBM, Wipro, Acer hardware.