Assistant General Manager - Quality and Process

• Apr 2022 - Present

a) Manage the overall Quality and Compliance program for Clover Infotech and ensuring compliant to enterprise level guidelines.b) Interface with various stakeholders and functions to validate that policies are consistently implemented and reflected in their functions’ processes.c) Plan and achieve industry certifications and ratings; and manage its retention, as desired by the organization.d) Design and implement an effective Quality, Information Security & EOHS (Environmental and Occupation Health Safety) within the organization, in line with organizational business goals and monitor its continual improvement.e) Act as single point of contact for the coordination of ISO/Vendor Risk Assessments and internal/external audits including coordination of document requests and responses. f) Identify potential compliance matters and drives the development and implementation of methods for improvement and resolution in a pragmatic and effective manner. Escalate significant compliance issues within CEO/CTO and to relevant leadership.g) Work with the senior management team to input to the identification of strategic audit priorities and development of the annual audit plan.h) Maintain custody and control of the repository for all Quality, Information Security & EOHS (Environmental and Occupation Health Safety) ISO documentation.i) Manage the end-to-end procedure for Client’s Third-Party Information Security Assessment across functions (Compliance, HR – Admin, Infrastructure, Information Security, Physical Security and CoB). J) Respond to client RFPs for processes and vendor assessments, review vendor risk assessments and communicate key risks to respective business teams. k) Manage the learning management system (LMS), organize, and impart appropriate training on Quality, ISMS, ITIL, Internal Audit, EOHS practices & processes across organization. Show less

Senior Manager - Quality and Process

• Aug 2021 - Apr 2022

Manager - Risk and Compliance

• Feb 2006 - Jul 2021

ASSISTANT MANAGER - RISK AND COMPLIANCE Risk and Compliance Management a) Ensuring compliance to Corporate Information Security policy and processes. Provide periodic senior management trending report for all non-compliance issues. b) Responsible for diverse IT governance activities like KRI, RCSA testing, GAP analysis and tracking, process improvement and service management. c) Assess the IS framework to be in compliant with industry standard control frameworks/ certifications (ISO27001:2013) d) Managing audit process with effective co-ordination and reporting with Internal control functions and internal/ external audit agencies.(Citi Internal Audit, Enterprise Risk Management, Wipro Internal Audits, KPMG -ISAE3402/SSAE16, Third Party Assessment, ISO-27K-Quality) e) Executing quarterly RCSA (RISK CONTROL SELF ASSESMENT) for Compliance and Information security defined Test procedures at account level. f) Monitoring and reporting the GAPs identified during Self-assessments and Audits. Validating the Closure with relevant documentation and evidences. g) Work with Enterprise Risk Management Team to review and outline policies, processes to enhance security controls, work with internal IT teams to review security requirements. h) Monitoring DLP alerts emails, assessing data/document related to Client, validate based on the impact by sharing outside Wipro domain and inform to the customer with CA (Corrective action). i) Working with SIEM Team to review the Security Events triggered in Q-Radar for security devices like routers, switches and firewall. j) Conducting weekly review meeting with all violations that are open and track the violation till closure with recommended action as part of ISMS policies. k) Monitoring and reporting risk/control status and Customer Audit dashboard to Wipro & Citi Governing entities. Show less

Technical Support Analyst - NAT

• Jun 2005 - Feb 2006

Worked as a 'Sr. MIS Executive' in 'BKP Consultants Limited', the telecom software provider for 'TATA Teleservices Limited' and 'Hutch OMC'. Key Responsibilities: Responsible for team put in place to support installation, maintenance and troubleshooting of NAT; Database Handling, Updating the data and Generate Daily Corporate Reports. Verified the daily processing of data. Created database objects through development, testing, and production environments. Monitor and control activities MS SQL Database. Database backup and restore, create new indexes. Co-ordinated with Client to ensure consistency and integrity of data compiled. Responsible for the collection of operational data and the preparing of Reports for monthly and quarterly management reviews. Application Details: NAT (Network Analysis Tool) "NAT" Network Analysis Tool provides a Single Platform for Performance Analysis, Reporting & Monitoring of technology & Vendor Independent Multiple Network Elements of a Mobile Operator. In an increasingly competitive telecommunications market, it is vital to provide superior levels of service quality to end subscribers, thereby attracting new customers, reducing churn, and simultaneously minimizing Business costs. Show less

Sr. Application MIS Executive

• May 2004 - Jun 2005

Worked as a 'MIS Report Executive' in 'Reliance InfoComm Limited' thru 'Calibre Computers' (a Reliance Entity), Mumbai. One of the Leading Telecom Service provider in India. Key Responsibilities: Led the team for e-BSS (enterprise Broadband Support Systems) with respect to establishing a co-ordination with various GSE all over India for effective flow of services. Analyzed the data and Generate MIS Report that would assist various departments. Provided Technical help to clients with the Web Applications related problems. Monitored progress of all escalated problems utilizing the problem management system (e-BSS Portal). Wrote and published technical notes to expand the knowledgebase and FAQs, available to both internal as well as external executives. Worked on High-end application tool such as: Clarity. Clarity (Operations Support System (OSS)): Clarity International Limited is a global provider of quality of service and provisioning solutions software. The Clarity system offers the telecommunications and utilities industries an integrated product suite that completely covers the operations support system and customer care arenas, from network management to information gathering and reporting. Clarity supports flow-through provisioning, customer self-activation, regulatory interconnects requirements for pre-selection and number systems and network technologies. 4. Fashion Apparels, Mumbai. (March 2003 to May 2004) Worked with 'Fashion Apparels' as an 'EDP Executive'. Key Responsibilities: Maintaining Computer Systems. Maintaining Software Package (Order Management Systems). Preparing weekly reports regarding Production & Sourcing. Maintaining the MIS database for the entire Orders on daily and monthly basis, which would eventually be used by the management. Managing the Outlook Mail Server. Show less